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Deleted Galaxy S6 email app messages remain in server, other issues

We see all sorts of #GalaxyS6 issues everyday here at TheDroidGuy but one thing that catches our attention recently is about this issue: deleted Galaxy S6 email app messages remain in server. If you have a similar problem, we suggest that you continue reading. make sure that you follow our recommendations to bring everything back in order.

S6 edge

Of course, we also include other Galaxy S6 issues in this material. Below are the specific topics discussed:

  1. Galaxy S6 overheating and won’t turn on
  2. Deleted Galaxy S6 email app messages remain in server
  3. Galaxy S6 not charging and only showing black screen
  4. Galaxy S6 keeps saying Wi-Fi is off
  5. Galaxy S6 with Tracfone SIM getting weak signal
  6. Galaxy S6 photos not showing in Gallery app but appear in DCIM folder

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 overheating and won’t turn on

Hello guys, how are you?

I read in your blog that I could send my issue for you, then here I’m. I’m Denis by the way.

So, this morning I was using my phone as usual and suddenly everything just stopped to work and I thought that it was just an error or something. Then I pressed and hold the power button and Volume down trying restart it and it worked, however when ‘Samsung Galaxy S6 Edge’ appears on my screen my phone started to get really really hot and just turned off again.

After that it isn’t turning on again. I tried follow all these steps: http://thedroidguy.com/2015/06/how-to-fix-a-samsung-galaxy-s6-edge-thats-not-charging-107604, but without success. When it’s plugged in the power or USB port I’m not receiving any signal that it’s charging or something.

Do you know what could I do for it? Is this a case to leave in some support?

Thank you very much. — Denis

Solution: Hi Denis. The symptoms you mention here are consistent with those caused by hardware malfunction. Although we can’t know for sure what component may have failed, the fact that your S6 shuts down on its own, becomes hot, and won’t charge suggests that you must have the hardware checked. Go to a Samsung shop so they can repair or replace your device. If the unit was provided by your carrier, let them handle the issue by asking for a replacement.

Problem #2: Deleted Galaxy S6 email app messages remain in server

Running standard email app – was already on the phone. Use an email server with IMAP accounts. Emails all work fine on desktop – when deleted they are deleted at server etc. Emails download to the phone fine, but emails that have been deleted at the server still show up on the phone – have actually look via webmail at the server which had 66 emails in the inbox – the phone which had just synchronized was showing 180 emails.

Also emails deleted at the phone are not deleted at the server. Setting – ‘delete email from server – set to ‘when deleted from inbox’.

This means I have to delete emails from phone and then from desktop all the time. Any ideas? — Gary

Solution: Hi Gary. A sync issue like this one can sometimes be caused by one of a few things that includes an app-side bug, latency, or server error.

Delete the email app cache and data

The first thing that you can try is to check if your email app is responsible. You can do this by wiping its cache and data. Keep in mind that tapping on Clear Data button is the virtual equivalent of re-installing the said app. Be ready to set up your email again after doing it. Now, these are the steps on how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the email app you’re using and tap it.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.

Make sure internet connection is stable while syncing

We’ve seen syncing problems to occur if a device does not have a stable internet connection while syncing. While rare, we still suggest that you ensure that you only download mails or sync when in Wi-Fi. This will minimize packet loss during the process.

Contact your email provider

Your issue involves a third party service provider so make sure that you talk to their technical support team (and not their customer service who may not be trained to handle technical issues) to see if they are aware of the issue. An issue like this is not always due to a faulty mobile app so it’s worth checking if there is anything that they can do on their end.

Problem #3: Galaxy S6 not charging and only showing black screen

My phone is not charging. My charger, USB cable and my power-bank are working (I’ve tried them on other phones). Sometimes when I plug it into the charger it doesn’t show any signs of charging. Other times the screen goes black for few seconds, then it works, again, not charging. Weirdly enough, I plugged it after many tries, and it was magically charging! On the same charger, same power-bank, same USB cable! This happened only twice today. Now I need to charge it again but it’s not responding.

The last thing I did on the mobile was that I opened the internet hotspot for my friend and kept it on all night. I woke up and it is not charging.

Please help! I’m on vacation now and I don’t have any authorized service provider around. Thank you! — Amal

Solution: Hi Amal. If your phone is totally unresponsive right now, we doubt if there’s something that you can do on your end other than the things you’ve already tried. Charging problems are caused by one of these things:

  • faulty charging port
  • malfunctioning battery
  • Other faulty hardware component
  • bad charger
  • broken USB cable

The last two possible causes can be eliminated as you are certain both charger and USB cable are working on another device. That only leaves the first three as the possible reasons for the problem. As you may have noticed, they are all hardware in nature and require that the phone is physically checked by a competent technician. There’s no amount of software troubleshooting or app installation that can fix them.

The only step that you can try at this time is to check if you can boot the phone in other modes (Recovery mode, Download mode, Safe mode). If that won’t work still, you can assume that bad hardware is to blame. Each of the modes offers different ways to help you. For example, if your S6 only restarts to Download mode, that suggests that you may have an issue with the bootloader or a possible firmware glitch. In this case, you need to flash a stock or custom ROM in order to use the phone again normally. In Recovery mode, you’ll have the option to wipe the cache partition as well as perform a factory reset. However, if your phone only boots in safe mode, that’s an indication that one of your third party apps may be to blame for this issue. Below are specific steps on how to boot you S6 to different modes.

Boot an S6 in Recovery mode

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

Boot an S6 in Download mode

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Down key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

Boot an S6 to Safe mode

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen

Problem #4: Galaxy S6 keeps saying Wi-Fi is off

Alright hope you can help. So over the past weekend my Galaxy S5 took a swim and because it had no dust cover, it didn’t survive sadly. so we got a Galaxy S6.

I had reinstalled all of my apps and what not as I had on my S5 connected to my Wi-Fi etc. It was just fine all day and night then about mid day this afternoon, day 2 of having the S6, it would tell me I’m not connected to my Wi-Fi, but I am. My 3rd party apps that worked yesterday, that is, Snapchat, I heart radio, Facebook etc all tell me I’m not connected. If I turn it off and use the apps it’s fine… I have forgotten network etc and it works for a minute and then does the same thing.

My S5 and all other devices that have been or are connected to my Wi-Fi have never done this. Help please. My phone/Wi-Fi is my remote to my Google Chrome Cast. Thanks. — Kosha

Solution: Hi Kosha. Like you, there’s no way for us to know exactly what the problem is. The best that you can do right now is to do basic software troubleshooting.

We suggest that you boot your phone to safe mode first (steps provided above). As you have already known, booting in safe mode is not a solution in itself but rather a tool that you can use to see if one of your third party apps is responsible for the issue.

Another good troubleshooting step that you can try is by wiping the cache partition. Doing so refreshes the system cache, which may be outdated or corrupted. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If nothing works, you can always do a factory reset.

Problem #5: Galaxy S6 with Tracfone SIM getting weak signal

I was using Tracfone BYOP on my Samsung Galaxy S6 and there was a storm in my area. A tower was knocked down so I didn’t have service for a day. Once the tower was repaired I was never able to connect to the mobile network with my phone. Other phones I had from tracfone in my household started functioning again but my BYOP smartphone has never been able to connect again. Even after getting two new SIM cards it was the same result. So it was determined that something must be wrong with my phone.

I have purchased another Samsung Galaxy S6  and got another Tracfone BYOP SIM card. I am able to connect to the mobile network but I can only get 1 or 2 bars, and I cannot make calls from inside my house and even away from my house the calls will drop. The first Galaxy S6 phone worked great for 6 months until the tower went down, and ever since then I cannot use my phones properly. I’m in an area that has excellent coverage but I have very little or no mobile network connection. Is there a setting in my phone that would be preventing connection? — JC

Solution: Hi JC. Your question is best addressed to your wireless carrier as they have the means to know where the real problem lies. The description you provide here suggests that. The weak signal strength your second S6 is getting is an indication that there may be a network-related issue affecting your specific account and the only party that can check that is your wireless carrier’s technical support team. Make sure that you call and talk to the right department so proper help can be given to you.

Problem #6: Galaxy S6 photos not showing in Gallery app but appear in DCIM folder

I use a micro USB Flash drive to transfer jpegs from my Mac (OS 10.6.8) to my Android (and vice versa) and never had a problem until yesterday. After I had transferred to images into the DCIM folder under “My Files” and removed the Micro Flash drive, all of the pictures from the Samsung Gallery app disappeared, but were still in the DCIM folder. My audio and video files had disappeared as well from their respective apps, but still existed in the My Files folder. I spoke with 2 different people at the Sprint store, but they were unable to fix it. I searched through the internet in various forums, but no suggestions helped. What should I do? — Darryl

Solution: Hi Darryl.  If the photos are showing in DCIM folder at this time, we recommend that you back them up so you can safely factory reset your phone. This is the only solution that we can think of to get rid of a possible operating system bug. For reference, simply follow the following steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 


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