Whether you’re having an app problem or a boot up issue on your #GalaxyS7, you know that we are here to help. This post covers a number of S7 issues that were submitted by some members of our community. We hope that the solutions given here will be of help.
Below are the specific topics discussed in this material:
- Cannot add particular email to stock email app on Galaxy S7
- Cannot install business emails on Galaxy S7
- TuneIn widget stops working after updating Galaxy S7 to Marshmallow
- Galaxy S7 losing cellular network signal every few seconds after an update
- Text messages in Galaxy S7 are out of order
- Unfortunately, settings has stopped error when checking Google account in Galaxy S7
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Just switch from my old S4 to my new S7. on my previous phone i had two different email accounts. When trying to get them setup again, one of them does not work saying Pop3 has not been activated or there is an error with the password while the other one works perfectly.
However, when i try to use the Google pop3 email service, i enter all the same info and both of them works perfectly. I’d really like to use the email app instead of the google mail. so what is the solution? — Eric
Solution: Hi Eric. If the email in question is a Gmail account, POP feature is most probably disabled for this account. You must check the POP status of your account by logging in to your Gmail email and going under settings>Forwarding and PoP/IMAP>POP Download.
If the problematic email is not Gmail, contact your email provider support team for direct assistance.
I have two Gmail business app emails that I can no longer install into my S7:
When I try to install them it says no connection to server. It shows it is trying to sync but just does not sync and the message says “sync is down”. My email firstname.lastname@example.org is working fine. Just where I am using a different server and the Gmail business app not working.
Emails work on all my other devices and on the google server
I did have a security issue with my dreaming in color email when Nigerian hackers hacked the email and started phishing my contacts and sending my emails to the trash but my tech was able to fix this issue for everything but my smartphone. I thought maybe the problem is related to the hacking but the same problem happens with my deep roots email which had no security issues.
We are stumped. We tried deleting and reinstall. None of your basic solutions suggested we found online are working. Can you help? — Lara
Solution: Hi Lara. We need some specific information from you in order to pinpoint where the problem lies. We can’t just provide a solution after you tell us that you are unable to install two emails. Email problems vary by case and there’s no fit-for-all solution for this type of issue. The more information you can provide, the better. Things like software or app changes prior to encountering the setup issue, specific error messages you’re receiving for each account, email account status (whether they’re still active or not), to mention a few.
The good thing about the situation is that your Gmail account works fine after setting it up, so that tells us there’s no phone-specific problem, like sync issues, happening. As far as we know, the Galaxy S7 stock email app is compatible with most popular email services as well as personalized domains. The issue with the two emails may have something to do with their security configuration. There may be security safeguards put in place by your email provider that prevents them from being setup to a smartphone. We obviously cannot confirm if this is the case with the two accounts. Be sure to work with your email provider to check all account configurations properly before attempting another smartphone setup.
Hello, first of all, thanks for all the efforts you guys put on solving (or at least trying to solve) these problems.
My problem is particular worth one app, TuneIn. Since the Marshmallow update (I did it in 5-24-16), I can’t play the stations through the widget. When trying so, the “Unable to reach TuneIn” message shows in the widget. The curious thing about this is that if I press play inside the app, the stations would work. But again, another problem comes up: if I go out of the app or lock the phone, the station stops. I’ve tried erasing the cache as you guys propose but nothing changed.
The other thing is not so bad. I’ve been using the HeadsOff app to prevent the annoying heads up messages, but this app is not working anymore. Is there a new app to disable heads up?
Thanks again! — Franco
Solution: Hi Franco. If you encounter a problem with a particular app after a major Android update, one of the important things you want to check is to ensure that said app is compatible with the new OS (operating system). Head over to Google Play Store and check the app information panel to see if it’s been updated to work with Marshmallow.
If the info is not readily available, try checking the most recent reviews from S7 users to see if they’re having the same exact problem. If they do, the problem is most probably due to incompatibility or poor coding. Contact the developer so they’ll be notified of the problem right away.
Of course, this assumes that the problem lies on the app itself. If the developer will say that the problem may be isolated to your device, that’s an indication that a firmware glitch may have developed after the update installation. You did not mention of having done a factory reset, which is the next logical step if wiping the cache partition won’t work. We strongly recommend that you do it at this point to further isolate the cause of the issue. For reference, here are the steps to do it:
Step 1: Turn off your Samsung Galaxy S7 Edge.
Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.
NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Step 6: Once highlighted, you may press the Power key to select it.
Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
Step 9: The phone will now reboot longer than usual.
So I have an S7 from Verizon. I updated it just 2 weeks ago. The device was working absolutely fine, i was getting amazing battery life and service. Then out of now where i started getting cellular network signal loss every couple seconds. Even though that exists, I can still call as the service bars just come back when i start a call. However, i cannot send any text messages when there is no cellular connection. But i can still call. I receive the texts at times when there is this quick moment of cellular network coverage.
Also this is draining my battery like drinking out of a jug. I used to come home from school with 80 to 90 percent battery life. now my phone just runs out in 3-5 hours. It also heats up.
Now the thing is I tried the wipe partition cache and resetting the network settings but the problem persists. Also, another thing to add is that when i change the phone from gsm to cdma the network (obviously) goes away then when i switch back i have this period of excellent service then poof. I know there is no issue with my lycamobile sim as i tried it on other phones and tried another sim on my phone. — Rose
Solution: Hi Rose. We noticed that you did not mention doing a factory reset. Since the issue started to appear after an update, be sure that you reset all settings to factory default via master reset. This will force the system to run a clean firmware version. Kindly refer to the steps provided above.
As mentioned above, make sure that you only re-install apps that are updated to work with the operating system on your device. If you aren’t sure if an app is compatible, leave it uninstalled until you are convinced enough that it will work properly.
Hi. I’m having a weird texting problem and even the guys at the phone store couldn’t figure it out. I’m hoping you can help. Normally when texting the messages will be in the order of the conversation. I send a text. The next text from the other person then next my text. But what’s happening is that on the screen the messages are out of order. All of my messages are grouped together and all of the other persons messages to me are grouped together. It is not possible to follow the conversation without scrolling up for a mile to see what the person just sent in the message. I have tried downloading a different messaging app other than the stock one I had but that didn’t fix the problem. Any ideas?
Thank you. — Claire
Solution: Hi Claire. This type of problem is caused by incorrect time, timezone, and date. Make sure that all these three are set properly to fix the issue. Also, make sure that Check automatic date and time is enabled.
Yesterday, Sunday, I installed the OS update to my Galaxy S7. After that, when I try to go to Settings-Accounts-Accounts-Google, and check on my google accounts and what I’m syncing, I can’t. I get the message “Unfortunately, settings has stopped.” If I do this for other non-Google accounts, I have no issues. I spent all day backing up things and late last night I performed a factory reset. During the process of going through the setup screens when that was finished, I inputted one of my gmail accounts, and then my Samsung account. Between these two accounts, I was able to restore my contacts, text messages, etc. Following the restore finishing, I try to go to Settings-Account-Accounts and change the sync settings for my google account and I am once again greeted with the “Unfortunately, settings has stopped.” I was really hoping that a factory reset would have taken it back in time to it’s beginning OS version and I would just not re-update to 5.0. Do you have any suggestions for things I can try? — Stephanie
Solution: Hi Stephanie. If the problem occurs after a factory reset, it’s probably because you simply re-installed the real cause, which may be one of the apps. Try to do another factory reset but this time, don’t install anything. Be sure to replicate the issue again without the apps so you’ll know the difference. If the problem won’t return during the observation period, make sure that you isolate the cause by using the process of elimination.
As an alternative, you can also boot your phone in safe mode instead of doing another factory reset to save your from the hassle of backing everything back up again and re-installing apps. Safe mode will disable all third party apps as long as it’s enabled so it’s a good method to use if you suspect that an app is causing a problem. here’s how to do it:
- Press and hold the Power key.
- As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
- Continue holding the Volume Down button until the device finishes rebooting.
- You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.
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