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How to troubleshoot Samsung Galaxy S7 Edge operating system problems and firmware related issues

  • Know what to do if your #Samsung Galaxy S7 Edge (#S7Edge) that you purchased somewhere else have restrictions.
  • Learn how to deal a phone that shows that its firmware is up to date when you know that your provider rolled out security updates.
  • Learn how to troubleshoot the error “Unfortunately, com.samsung.ipservice has stopped.”
  • Know what you should do if your phone doesn’t recognize your fingerprint and access code anymore.
  • Read about the complaint of one S7 Edge owner whose phone drains 20% of its battery in 9 hours.

Galaxy-S7-Edge-firmware-issues

Many Samsung Galaxy S7 Edge owners have been complaining about firmware-related issues after downloading minor updates. Most of the problems related to the operating system that occur after an update are minor ones but there are also issues that need thorough troubleshooting to be fixed or understood.

Below are some of the issues our readers sent us. If you’ve contacted us regarding this issue, then continue reading below to see if I addressed your concern. You may also visit our S7 Edge troubleshooting page as we’ve already answered a lot of issues since the device was released. Find problems that are similar or related to yours and use the solutions or troubleshooting procedures we suggested.

For those who have different issues and need further assistance, you may contact us and tell us about your problem by filling up our Android Issues Questionnaire. This is a free service so don’t worry about anything. All we ask of you is you provide as much details as possible so that we can give you more accurate solutions.

Q: “I bought a Galaxy S7 Edge in China (genuine & authentic from official dealer) thinking that it would work in Europe. Instead, it doesn’t allow me to access Google Play thus cannot install any apps. I think that China has some restrictions (maybe). I’ve been told that perhaps by installing a ‘European’ operating system the phone would become useable. I am really stuck and am prepared to pay/buy whatever is needed to get the phone working. Any ideas?

A: It could have been better if you included the exact model number of your phone so we can verify if there are European firmwares that are compatible with it. But one thing you should try is check whether there’s an available update for it through Settings menu. You may also try using Smart Switch to verify further if you can update it.

Your last resort is find a technician in Europe that can root your device and install a custom ROM. Modified firmware often get rid of restrictions, although there might be some features that may not work especially Samsung Pay.

Q: “I got my phone in early March with baseband ending APB5 (Feb 1, 2016 security patch level). Since then, AT&T has rolled out 2 new updates/security patches. (March and April security patches).  I have yet to receive either and when I check, it always says software is up to date, even using Smart Switch. I made sure to have plenty of space, wiped the cache, and eventually did a full factory restore. Still nothing. Any ideas? I also had the same exact issue with a previous S5 which I ended up exchanging under warranty when the AT&T technician was unable to fix it. I’m hoping to avoid that hassle again.

A: Maybe AT&T already pulled out the update from its servers that’s why both your phone and Smart Switch can no longer find it. I think the people that can help you better are those from AT&T as they can check if the update is still available and at the same time, they can push the update to your phone from their end. So, call tech support and inquire about it.

Q: “It’s the famous S7 edge problem; ipservices thingy. I know exactly when it happened to me and why, I was playing with my phone and went to “Smart Manager” I saw the “Device Security” “DEACTIVATED” so I activated it and it was a matter of few minutes and the error started popping up randomly. Tried to deactivate the security I didn’t know how, tried your method of wiping cache, didn’t work… I don’t want to master reset my device coz it’s 2 much headache since the error is not affecting my device performance it’s only annoying.

A: Well, in this case since the problem started after you enabled device security, go to Settings > Lock screen and security > disable Device Security. But in case the error keeps popping up and you it’s impossible to do such task, boot your phone in safe mode first and follow the same steps in disabling device security.

How to boot your S7 Edge in safe mode

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Q: “It is a security issue. I loaded the fingerprint security app and listed a passcode which I have written down and have referenced many times after upgrading apps the phone would not accept my fingerprint any longer and asked for my passcode I have entered it time and time again I have even tried a couple of other favored passcodes no luck I am locked out of my own phone.

A: Frankly, there’s nothing much we can do about it because we can’t get into your phone in the first place. There were, however, testimonies from a few owners that have encountered this problem and managed to regain access to their phone without losing their data. What they did was wipe the cache partition.

If your problem occurred after an update, there’s a chance that some caches used by the system to operate the fingerprint scanner got corrupted. So, it’s logical to delete the system cache so that the new firmware will create new caches. Try to follow these steps and see if they make a difference:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If deleting the system cache didn’t fix the issue, the you are left with no other choice but to do the master reset just to regain access to your phone. The compromise is that you will lose all data saved in your phone’s internal storage including your settings, personal information, picture, videos, apps, etc.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “I just got my cell last week. The reason  I switched to this handset from my iPhone 6 plus was due to battery issues. I’m facing a lot of battery drainage and I had gone to my service center but they are refusing to accept my complaint stating that my cell is absolutely fine. My battery is draining around 20% in nine hours with out any notifications. And my estimated usage time in the battery section of settings at 100% is 28 hours where as I compared my cell to my friends and his estimated usage comes up to 48 hours. Please help me out!

A: I will answer your inquiry based on facts you stated. First of all, the estimated usage in the battery section isn’t accurate that’s why they added the word “estimated” in there.

You said that your friends’ phones show about 48 hours of “estimated” usage but also stated that your phone drains around 20% in 9 hours. So, if you multiply 9 hours by 5 (20% x 5 = 100%), then you’ll get around 45 hours, right? Well, that’s close enough to 48 hours, I believe. It might be the reason the service center won’t honor your complaint.

Another thing, you have to consider that you and your friends have different habits in using your phones. You may have downloaded and are using more apps than them that’s why your phone drains the battery quicker than theirs.  I hope you get my point. If not, then escalate your complaint and call Samsung instead. Complain about why your phone eats up 20% of the battery in 9 hours without use and tell them exactly what you told us. Let’s see if they give you a different answer.

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