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Solutions to Galaxy S7 Android Marshmallow issues, other issues

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Our post today covers three #GalaxyS7 Marshmallow update issues as well two other S7 problems. We hope that the solutions outlined in this material can help our Android community. For more Galaxy S7 issues and solutions, kindly visit this page.

  1. Contact name changed to voicemail after updating phone app of Galaxy S7
  2. Galaxy S7 has multiple issues after an update
  3. Solutions to Galaxy S7 Android Marshmallow issues
  4. Galaxy S7 won’t install system update
  5. Galaxy S7 text message won’t send and automatically converts to chat

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Contact name changed to voicemail after updating phone app of Galaxy S7

I allowed an update on my phone and since then when my husband calls me…every time…the contact name says voicemail. When I go into my contact list it says how I have him listed in my contacts as “babe”. If someone texts me a photo, or in a group when I respond it automatically texts my husband as well even though he was not part of the original conversation. Even if I remove him from the conversation it still automatically texts him as part of the group conversation. tried shutting phone off for a while. tried removing update from voicemail app. It just told me there was a mandatory update available for the phone app and made me install it anyway. It is driving me crazy …why is it doing this.. Even if I go directly into my contact list and choose “baby” to call him, it comes up on the screen as  calling voicemail. If I try to call my voicemail to get messages, it calls my husband!– Kathleen

Solution: Hi Kathleen. If you are forced to download an update for the same app after you uninstall the update, make sure to call your wireless carrier so they know of the problem (assuming that you’re using their phone app or the stock phone app). Updates don’t usually work as designed so if you think that the problem happened after updating the phone app, consider using another phone app as a work around.

You can also try to wipe your phone’s cache partition to see if that will help. Here’s how:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 has multiple issues after an update

Facebook freezes, error messages for email logins (even though I’m logged in), receive multiple duplicated email messages, Email app doesn’t work anymore, phone is slower, once I click on a text message from the list I cannot go back to the text message list (screen minimizes the app), contacts synced when I didn’t want them to. The list is endless. None of these were issues before doing the system update and all of these were instantly issues after the system update. I’m really pissed about this and this has basically rendered my phone useless. NOT happy and can’t get another phone as I’m not ready for a phone upgrade. I have not found a way to revert the system update. Please help as this is EXTREMELY frustrating. These issues have been going on for a month now and rebooting my phone remedies NONE of the myriad of issues mentioned above. Total crap. — Sara

Solution: Hi Sara. Updating to another Android version sometimes lead to problems due to many reasons but the most common ones include firmware bugs and incompatible apps. The first one (firmware bugs) may or may not be fixed by wiping the cache partition (steps provided above) and doing a factory reset; the second one is more challenging because resolution needs intervention of developers. That said, we highly recommend that you try to refresh the system cache first. If that won’t resolve the issues, proceed to factory reset. Here’s how it’s done:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Once you’ve done a factory reset, don’t install your apps right away. Make sure to observe for an hour how the new operating system works without the apps so you’ll know if something is off.

If you encounter the same situation after installing your apps, that’s a sign that one of them is creating a conflict with the operating system. There is no way to know which of your apps is the culprit so you have to use the process of elimination to identify it.

Problem #3: Solutions to Galaxy S7 Android Marshmallow issues

Firstly, I got the update for Android Marshmallow yesterday. I’ve heard good reviews such as the whole phone itself working quicker and more smoothly, so of course I decided to update. The update took less than half an hour, I estimate. Once it re-booted after waiting for all the applications to be optimised, I could tell that it was indeed quicker and smoother especially in opening and moving between apps. However, none of them work. And when I say none, I mean none. For example, even opening up the settings takes around a minute to load – and up until this point as I’m writing (approximately 3 hours after update), it still takes as long to open just settings. All of my messages are not only gone but stuck on a blank inbox with ‘refreshing messages’ at the top. Furthermore, I cannot text — simply will not allow me to press the icon to write a new message. I cannot call, swipe to call from the contact list or even manually typing up the number into the keypad; it will not let me.

I do notice my signal bars going from 3 bars to nothing – dropping out occasionally. I cannot receive messages, and when I tried to call my own phone it would ring however nothing reaches the phone, no screen lighting up, no call vibration; nothing. Just my lock screen, as if nothing had happened.

Often, whilst trying to open apps, especially Google Play, phone would just glitch and restart on it’s own, prompting a “optimising 1 out of 1 application” screen with cogwheels before bringing me back to square 1. It is very laggy. I try to update any applications – it will not show it updating until after 2 or 3 glitches of restart. And when it does manage to install up to 100%, it is stuck on a ‘download’ bar.

I was using a 3rd party messaging application “go sms” which was set as my default messaging application. That too showed up with blank messages and would not let me send any messages – it just simply would not show that messages were being sent (and were not send in general), just stuck with my message written in the text box and nothing more. I however reverted back to Samsung’s default messaging app to see if that would work and aforementioned it doesn’t.

I also had a theme installed on my phone, which I have now removed because I thought it might’ve not been compatible with the Marshmallow update so I just reverted back to default on that also.

Another issue I just noticed while swiping in my unlock pattern is that once I swipe in the pattern, my lock screen stills on a blurry screen of my lockscreen for a seconds, potentially up to 5, before bringing me to my homescreen. Any application that I try to open takes around 10-20 seconds before the whole screen actually loads, sometimes does not even load at all – and I would have to close all the apps and try again.

Please help, I practically don’t have a functioning phone without calling or messaging. I’m not tech savvy in the slightest – just following an update that I thought would benefit me.

I have the phone on a contract with my mobile carrier, I’ve had it for less than a year now? Let me know what I can do.

Kind Regards. — Aliyah

Solution: Hi Aliyah. We appreciate your effort in providing a detailed description of your situation. But just like what we’ve been saying in our previous posts about Marshmallow related issues, solutions for them on your level only involves doing two things — refreshing the cache partition and restoring the software settings to default via factory reset. If these solutions won’t work, there’s virtually nothing much that you can do except to prune your apps just like what we tell Sara above.

Problem #4: Galaxy S7 won’t install system update

I’ve received the latest samsung software update, confirmed by Samsung but when I try to update my profile or firmware, I get the same thing:  Error: Connection Error (6). 

Sprint has checked the phone and says it’s without issues. They’ve told me nothing is wrong. I’ve tried updating via wi-fi and 4G, at home, at work, in 3 different states and several different cities so it’s not the connection. Samsung says it’s not their problem as Sprint sends out the updates but they only PUSH them when Samsung releases them. 

I’m lost. I’ve spent HOURS on the phone with Sprint techs trying all kinds of things and even had the phone in a Sprint store for a few hours for them to check.

The odd thing is that we have THREE of these exact same phones bought the same day and ALL have the latest update but all have the same problem. And Sprint techs think it’s because of the latest update.  Samsung doesn’t seem to know anything. — Chuck

Solution: Hi Chuck. If you can’t install the updates for some reason, consider doing a factory reset and try again. Also, if the phone is rooted, be sure to unroot it first before attempting to install the OTA (over-the-air) update.

Problem #5: Galaxy S7 text message won’t send and automatically converts to chat

I attempt to send a text message and it appears to go through. But after a few moments I get a message with an (envelope icon with an x on it) telling me that I didn’t send the message.

It appears as though it’s sending my messages automatically as a “chat” which doesn’t work for all phones.

If I go back to the message that did not send I can press and hold the message and am able to send as SMS/MMS and it normally goes through.

Is there something I can do to stop the automatic chat feature? — Latisha

Solution: Hi Latisha. Your text message settings may have changed to automatically convert to group message. Assuming you’re using the stock messaging app, do the following:

  • Open the messaging app.
  • Go to Settings.
  • Tap More settings.
  • Tap Multimedia messages
  • Disable Group messages

 


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