- Learn how to troubleshoot Samsung Galaxy S6 Edge Plus (#S6EdgePlus) whose apps started to crash after the #Marsmallow update.
- How to fix the error “Unfortunately, Email has stopped” that showed up after an update.
- Deleted emails can no longer be moved from Trash to Inbox. Is this some kind of a bug since other users say they can move their emails to any folder they want.
- Music streaming gets cut off and some apps can’t pull updates from their servers due to lost connection.
- Learn what you should do in order for your phone to sync with your laptop in real-time so as to pull them same emails from the servers without saving them in the phone.
- What to do if some of your games apps lag whenever you press the Recent apps key.
Among the things that are greatly affected during major firmware updates are the applications. Some may still work properly while others may start crashing, lagging and even cause freezing. Such is the case with some of our readers who own the Samsung Galaxy S6 Edge Plus that recently received the most anticipated Marshmallow update.
Typically, crashing apps are often represented by error messages and the most common of them all is “Unfortunately, an app has stopped.” In this post, I included one issue wherein the owner encountered the error “Unfortunately, Email has stopped” after the update.
If a pre-installed app starts crashing after an update, it’s most likely a firmware issue. On the other hand, if it’s a third-party app that’s acting up, it may just be an app issue. You can clear its cache and data, update it or uninstall and just reinstall it back. Such are the common troubleshooting procedures you need to follow.
To know more about the issues, continue reading as I have answered some. For those who have other issues, you may visit our troubleshooting page and find issues that are related or similar to your problem. You may then use the solutions and troubleshooting guides we provided in case you find one. Or, you can contact us directly by completing our Android issues questionnaire. Be sure to include all necessary details about the problem so we can provide accurate solutions.
Q: “Hi guys! I badly need your help because my Galaxy S6 Edge Plus started to have a problem with apps after I updated it to Marshmallow. At first it was the email that stopped downloading my messages which was followed by an error suggesting the email app itself stopped working. I spent a few hours finding a solution for that only to find out that it isn’t the only one having a problem. Other apps like the ones I downloaded from the app store also started notifying me that they stopped working. What gives? How can I fix all these errors? Help me please. Thanks a lot!”
A: Major firmware updates often cause a lot of troubles shortly after they’re installed on the phone and such is the case with Marshmallow. In your case, it’s the apps that keep crashing or giving your errors, however, they’re always tied to the firmware. So, if they crash, there are two immediate possibilities; either it’s just the apps crashing or there’s a serious issue with the new firmware.
The first thing you should do is delete the system caches so that the new firmware will create new ones that are compatible with it. You can do that by wiping the cache partition:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Deleting the system cache may be the only thing you need to fix this problem, however, if it persists after that, then you have another option and that’s the perform the master reset. This procedure, however, will delete everything in your phone’s storage so make sure you back up important files and data before following these steps:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
After the reset, don’t restore your apps. Instead download fresh copies from the Play Store and then log into your account so that you can restore your data or saved games for that matter. I hope this helps.
Q: “I have bought a new Galaxy S6 Edge Plus as it was offered to me by my provider as a form of upgrade from Galaxy S4. I’m actually enjoying it except for one tiny problem–I can’t use my email. I know how to setup my email however, when I open the Email app, I get the “Unfortunately, Email has stopped” error and I can’t go any further. This phone has been setup by my son to work perfectly and I’m just afraid to change anything in it as I may mess it up. So, I need your guidance on this. But before that, here’s what actually happened…
About 3 days ago I received a notification about an update. I downloaded and installed it as I would normally do with my previous phone. But that’s when this problem started and I don’t really know what happened why it’s acting like this now. I can live without my email but there are just some stuff that are important to me that’s why if possible you can help me fix the problem or get rid of that error message so that I can setup my email.”
A: If only the Email app crashes, then it might be just an issue with the app. Since you haven’t setup your email yet, there’s nothing to lose. So, try clearing the cache and the data of the Email app to see if that makes a difference.
- From any Home screen, tap Apps.
- Tap Settings.
- Scroll to ‘APPLICATIONS,’ then tap Application manager.
- Swipe right to the ALL screen.
- Scroll to and tap Email.
- Tap Clear cache.
- Tap Clear data, then OK.
If the problem remains after clearing the Email app’s cache and data, then it’s time to do some general troubleshooting not just for the app but for the firmware itself since the problem is related to the recent update. Follow the instructions on how to wipe the cache partition and perform the master reset above.
Q: “For my two personal email accounts I use the email app that came on on my Galaxy S6 Edge Plus phone. I deleted an email by mistake from one of the account Inboxes and when I go to Trash to try to move it back to Inbox I cannot. No option to Move comes up no matter what I try. I have also tried everything I could find online. Many people appear to have this problem, but I have found no successful solution online. What makes this worse is that emails in Trash you also cannot Forward or Reply to them. So I cannot even send it to myself. Help please! Thanks.”
A: A lot of users like also experienced not being able to move deleted messages from trash to inbox. However, such option is always available because if not, it defeats the purpose of having the trash folder that still keeps deleted emails until the user permanently deletes them.
I think this is a bug in the email app or the firmware itself as many have reported it and still haven’t found a solution. In my case though, the option to move messages back to inbox has always been there. Unless Samsung rolls out an update that addresses this problem, it will remain unsolved.
By the way, have you thought of using a different email app to manage your messages? It’s not the best solution but it can help.
Q: “Music apps like Pandora, Spotify, Amazon music and even Facebook lost connection after a song or after a little bit of use. Tried smart network connection turning off and still the same problem.”
A: If you stream media through Wi-Fi, which I really think you do, then your phone must have been set to disconnect from the network the moment it becomes idle. Under the Advanced Wi-Fi Settings, there’s an option that will allow you to set the phone to always keep the connection on even if it becomes idle. Enable that and it will keep playing your playlists on Spotify even if the screen turns off.
Q: “I have a Samsung Galaxy S6 Edge Plus-Email Question. I am using the stock email application. I have my email server account set up to delete messages from my server when I download them to my Windows Live Mail on my laptop, however, when I download them on my laptop, I still see them in the stock email app on my S6 Edge. Previously, I had a Samsung Galaxy S4, and when I downloaded my email to my inbox on my laptop, my inbox on the S4 cleared out. On the S6 Edge, I have to delete the emails manually from my inbox even when I have already downloaded them to my Windows Live Mail on my laptop. I know they are being deleted from the mail server, as I signed on to the service via the internet and don’t see the emails in my inbox. Are these emails being downloaded to my S6 Edge? Can I prevent that and just view them on the server via my phone’s email app like it did on the S4?”
A: It means your email was setup in your phone using POP3 server type. It downloads emails from the servers and save it locally in your phone’s storage. So, even if those messages have long been deleted, as long as your phone downloaded them, they’ll remain in it until such time when you delete as well.
So that your phone can sync in real-time with your laptop, you need to re-setup your email and this time use IMAP server type. The Email client in your phone will directly access emails from your server. If messages got deleted, your phone can no longer access them. I think this is what you need.
Q: “Hi, I want to ask some questions that are related to the level of smoothness when I am playing the game. The game belongs to the high quality games. When I’m playing the game in 80 to 100% battery, they always run smoothly. When I press the button to the left of the home button, and click the game again, it will only run smooth for a few seconds and then it lags. So, how can I fix this problem to play the game smoothly? The RAM always in 55 to 70% and the memory that only use half in total. Thank you!”
A: Let’s set aside the RAM usage of your phone because there’s nothing we can do about that. The same thing goes for the storage. Your problem occurs when you hit the Recent apps button while playing the game, right? So, to fix this problem, don’t tap the key while you’re playing the game. I don’t know what game it is you’re playing but if it causes a powerful smartphone such as S6 Edge Plus to lag at times, it means it’s really heavy. I think there’s no problem with your phone if you can prevent it in the first place.
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