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Samsung Galaxy S5 Dialer App Closes Issue & Other Call Related Problems

Welcome to another installment of our troubleshooting series where we aim to resolve the #Samsung #Galaxy #S5 problems that our readers are experiencing. In this latest installment of the series we will deal with the Galaxy S5 dialer app closes issue & other call related problems. What happens in this case is that as soon as the dialer app is accessed to make a call it closes on its own. This can become a frustrating experience especially if you are about to make an important phone call. We have gathered issues of this nature as well as other call related problems that have been sent to us by our readers and have addressed them below.

Samsung Galaxy S5

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S5 Dialer App Closes

Problem: When I try to open my pre-installed phone app it momentarily opens but then shuts down and says unfortunately contacts has stopped.  I have to make calls thru my messaging app. I recently did the most recent update and have cleared case and data on both contacts and phone in app settings. I also turned off Google+

Related Problem: when I press the phone icon to access the dialer, I get a message, unfortunately, contacts has stopped” and the dialer closes. when I go press the contacts icon it opens and I can go to a specific contact and use the phone icon to make the call.  however, if I try to press the “recent calls” icon within the contacts app, I get the same message as above, “unfortunately, contacts has stopped”. so – basically I cannot make a direct call through the phone dialer, nor see the phone log for calls I’ve received and made.

Solution: This issue could be caused by some form of corrupt data in the contact app. Go to the application manager and search for the contacts app then clear its cache and data. Look for the phone app then clear its cache and data as well. Follow this up by wiping the cache partion of your phone. Check if the issue still occurs.

If the problem remains then I suggest you backup your phone data then do a factory reset.

S5 Call Drops Out

Problem: When I try to initiate an outgoing call either from the keypad or contact list and hit the call button, the phone shows “dialing” for just a second and then drops out. I have to try 8 or more times in succession before the call connects. On occasion, it may work on the first try but not often. All updates are current and all other functions work normally and well. All settings are correct. It does this both on the carrier network and wifi. There is no error code, it just reverts to the call information screen. A rep at the T-Mobile store could not solve the issue.

Solution: Most of the time this issue is caused by corrupt data in the phone. Start the troubleshooting by clearing the cache and data of the phone app from the application manager. Check if the issue still occurs. If it does then proceed with wiping the cache partition of your phone from the recovery mode.

If the above steps fail to resolve the problem then I suggest you backup your phone data then do a factory reset.

S5 Unfortunately Contacts Has Stopped Error

Problem: Each time i try to dial a number that is not in my contacts list (using the phone keypad), my phone says “unfortunately, contacts has stopped.” However, I am able to use the contacts app, select a name, and make an outgoing call. I have rebooted multiple times, and rebooted in safe mode, but these options have not worked.

Solution:  The best way to deal with this issue is to clear the cache and data of the contacts app. Once you have done this check if the issue still occurs. If it does then you might want to try disabling the Google+ app as several phone owners say that by doing this the issue disappears.

If the problem persists then try wiping the cache partition of your phone from the recovery mode to delete the temporary data of the phone.

One last troubleshooting step that you should consider should the above steps fail is to do a factory reset. Just make sure to backup your phone data before doing this step.

S5 Can’t hear Ringing When Making Call

Problem: When making a call, sometimes, you can’t hear the ringing. It is making the call because people have answered if I wait long enough, I just don’t hear it ringing. This doesn’t happen all the time, but it does happen a lot. My wife’s seems to be worst than mine. We have the same kind of phones. Galaxy S5. Thank you for any help. I would switch to an Iphone but I don’t like Apple

Solution: Try to check if the issue occurs even with the headphones connected to the phone. If it still occurs with the headphones on then this could either be a software problem or a problem with the network. Follow the troubleshooting steps listed below for this type of condition. Move to the next step should the issue still occur.

  • Restart the phone. This refreshes the phone software and usually helps in this case.
  • Try to check if the issue occurs in different locations. This eliminates the possibility of the issue being network related. If the problem occurs only in one particular area then this could be caused by a problem with the network in the area.
  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

In case the issue still occurs even with the headphones connected then the problem could be caused by the phone software or the phone hardware. To troubleshoot this condition follow the troubleshooting steps listed below. Move to the next step should the issue still occur.

  • Backup your phone data then do a factory reset. Check if the problem still occurs.
  • Bring your phone to an authorized service center and have it checked.

S5 Randomly Not Making Phone Calls

Problem: Randomly throughout my day my phone will not make phone calls and people can’t call me. I have to restart the phone just to make a call. Not sure if it was a bugged software update or what. It doesn’t happen all the time. Probably at least once a day.

Solution: This issue is usually caused by some form of corrupt data in the phone. Try wiping the cache partition of your phone from the recovery mode first then check if the issue still occurs. If it still occurs then you need to backup your phone data then do a factory reset.

S5 Can’t Make Calls When 4G Signal Is Present

Problem: I recently purchased an unlocked Galaxy S5 S5-G900A phone for use on my Straight Talk plan. Everything works as intended but I cannot make or receive calls while the 4G LTE icon is showing.  If the wireless signal is weakened and 4G drops I can make and receive calls.

Solution: Try to check if this is caused by the VoLTE settings of the device.

  • Tap Phone > Keypad tab.
  • Tap More options > Settings.
  • Tap Call > Voice over LTE settings.
  • Toggle between Use VoLTE when available or Do not use VoLTE

S5 Turns Off When Call Is Made

Problem: Everytime I try to make a phone call the phone shuts off. Texting, apps and everything else works just fine. Only when I try to make a phone call. Did a reset and that did not help.

Solution: One factor that can cause this problem is a weak battery. Since the phone requires more power when a call is made and if the battery can’t supply this additional power then the there’s a chance that the phone will shut down. Try using a new battery on the phone and see if this solves the problem. If it doesn’t then you will need to bring the phone to a service center and have it checked.

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