The latest Android software version called Marshmallow has already been making its way to several phone models. The #Samsung #Galaxy #S5, despite being already two years old, is one of these models that is getting the update and in fact several of our readers have this latest version already running on their phone. While the update has been generally smooth sailing for most people some are having problems with it. This is what we will be discussing today as we tackle the Galaxy S5 can’t download apps after Marshmallow update issue & other related problems.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Can’t Download Apps After Marshmallow Update
Problem: Ever since I’ve updated my phone to marshmallow 6.0.1 (which is strange because I believe it actually said Lollipop when I hit “More Info”) and ever since then, none of my apps are downloading. I see that when I go to the play store app it says “downloading” but it never really downloads and it does that with all the apps! Please help.
Solution: The first thing that you need to do in this case is to check if the problem is related to connectivity issues. Try connecting your phone to a different Wi-Fi network or use your mobile data subscription when trying to download apps. You should also check if your phone is really connected online by watching some YouTube videos or checking your social networking accounts.
Once you have eliminated the connection as causing this problem proceed with troubleshooting the device. Follow the steps listed below to fix this issue. Move to the next step if the current step you performed fails to resolve the issue.
- Clear the cache and data of the Google Play App and the Google Service App.
- Delete your Google account from the phone. Restart the device then add your account again.
- Wipe the cache partition of your phone from the recovery mode.
- Backup your phone data and do a factory reset.
The last step is highly recommended since this works most of the time whenever issues occur right after a software update. By doing the reset you delete any old software data that could still be in the phone and is causing a conflict with the new software resulting in this issue.
S5 YouTube Not Playing Videos On Wi-Fi After Marshmallow Update
Problem: Hello,just downloaded the newest update and now I cannot get youtube to play videos on wifi. It works at a friend house using my data, but not at home when connected to wifi. I have att uverse. Keeps telling me “connection to server lost tap to retry” I tried restarting,doing the 22.214.171.124 thing,proxy is none. Cleared cache, force stopped. Still nothing. I cannot uninstall it because it is a default app. This is really pissing me off because I am not phone savvy and I want the damn thing to work. I need youtube for my business. Help me please!!
Solution: Try connecting your phone to other Wi-Fi networks first and check if the issue still occurs. If it doesn’t then the problem could be with your Wi-Fi network. If the problem occurs even when your phone is connected to other Wi-Fi networks then follow the troubleshooting steps listed below. Move to the next step should the issue still occur.
- Delete the Wi-Fi connection from your phone. Restart your device then add the Wi-Fi connection again.
- Wipe the cache partition of your phone from the recovery mode.
- Backup your phone data then do a factory reset.
S5 Error Code 425 When Sending Text Message After Marshmallow Update
Problem: I cannot send text messages. I get error code 425 when I attempt to send a text. I can send MMS messages without a problem. Sprint has done a soft reset on my phone and a hard reset on my phone. The phone was completely functional until a software update on 4/22. I have installed any recent apps. I have tried to empty the cache, with no luck. Hoping for other suggestions, I love my S5 and really don’t want to spend money on a new phone.
Solution: Usually a factory reset will resolve issues that occur right after a software update. Since the issue still persists then you may want to have Sprint check on your account status on their network and see if there are any issues. Aside from this the other option that you have is to check if there is a new software update available that could fix this issue or you could flash the previous firmware version back to your phone.
S5 Not Getting Software Updates
Problem: Phone originally with Verizon. Last update was just before it was switched to ATT in July 2015. I cannot get it to updated and wonder if it has something to do with the phone originally being with a different carrier. Would like to make the system current.
Solution: The switch to a different carrier is one reason why your phone is not getting any software updates. What happens in this case is that the phone will be checking for the update by connecting to the Verizon servers. Since your phone is now with the AT&T network it won’t be able to access these servers. You can try to insert a Verizon SIM to your phone then check for the update. Another option that you can try is to update the phone using a computer with Smart Switch or Kies installed.
S5 Cannot Install Update
Problem: My phone will not install the update even though I have 4.8gigs free space in device memory and 26.5g unused on sdcard. Also I continually get an error code that says currently unable to download try again later
Solution: Whenever an update fails to install in a device the most common reason is because of lack of internal storage space. The 4.8 GB of space that’s free in your device is still quite low as most carriers recommend that at least 7GB must be free for the update to successfully install. Since you are also getting a download error what I suggest you do is to backup your phone data then do a factory reset. Once the reset is done proceed with manually checking for the update then download and install it.
If the update still fails to install then you should consider manually flashing the updated firmware to your phone. Instructions on how to do this can be found at several of the popular Android forums online.
S5 Text Notification Issue After Marshmallow Update
Problem: I just got the boost mobile s5 and it updated on its own and ever since then..say i would be on my phone and a text msg would come thru..i use to be able to read the whole msg thru the status bar without having to go into my msg app..since the update when i get a text just an envelope pops up and i have to go into my msg to read it. In settings it’s set to where it should pop up on the status bar but it’s just not working since it updated.
Solution: This could be just a notification setting issue. Go to Settings > Sound & notification then tap on App notifications. Tap on the text messaging app to change its setting. Make sure that allow peeking is turned on.
S5 Not Enough Space For Software Update
Problem: Phone works great, just to clarify – it’s a 8 GB Galaxy S 5 Sport, running Lollipop 5.0. Just received an OTA update, try to install and it says it requires 850 MB more space. I moved everything I could to SD card, still needs more space. I plugged into my PC (device is NOT rooted) and I deleted some cached apps files (photo cache, etc.) — Still not enough room to update. Windows’ disk properties tool shows 10.7 GB used and 603 MB free – I’ve got nothing left to delete. I’m sure I’m not seeing all the .hidden files since I’m on windows and NOT rooted. Any suggestions?
Solution: Your best option right now is to backup your phone data then do a factory reset. Once the reset is complete proceed with checking for the update and install it.
Engage with us
Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.