When the #Samsung #Galaxy #Note4 was released in 2014 it was running on Android KitKat. Fast forward to two years later today it is now running on Android Marshmallow. Those who have updated their device to Marshmallow have reported that the latest software version has improved the performance of the phone. Others however are having issues with the update which is what we will be discussing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 unfortunately settings has stopped after Marshmallow update issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Unfortunately Settings Has Stopped After Marshmallow Update
Problem: Hello, well I received the marshmallow 6.0.1 update while my note 4 was working just fine. It was 1580+ mb in size. So I installed it. After rebooting the very first thing it displayed was ” unfortunately settings has stopped “. And then I noticed as well that when I slide down from the top to show the quick settings & notification panel they were not there. It just showed black blank space that shows something should be there but it’s not there. Ever since those never displayed I’ve checked settings and everything and also wiped the cache partition as you have described but still. And the “unfortunately settings has stopped” error always pops up when I had switched off the phone or restarted it. Please help
Solution: Since you already wiped the cache partition of your device already, which is a good first troubleshooting step to do, and this failed to resolve the problem I would suggest that you backup your phone data then do a factory reset. This will delete any old software data that could still be in your phone and is causing this problem.
Note 4 microSD Card Keeps On Dismounting After Marshmallow Update
Problem: After the latest android update, my phone upon restart always prompts SD card explore or dismount. I find myself constantly having to restart my note 4 and this prompt always comes up. I have replaced my SD card and formatted and it still does this with the new card. Also, when reading Facebook comments, it wont let me access notifications, until I restart my phone. I never had any problems until the latest 6.0 update. I performed master reset with the same results.
Solution: Since the factory reset fails to fix the problem then one last troubleshooting step that you can do is to flash the previous firmware back to your phone. To do this you will need a copy of the previous firmware file as well as a computer software called Odin. Instructions on how to flash your phone can be found at several of the popular Android forums online.
Note 4 Marshmallow Update Failed
Problem: Hey guys, Thanks for having this kind of platform for us regular folk to pick your brains. I’ve been racking my own brain and now I’ve got nothing. Hope you can help pretty please! Before the latest system update, my Samsung Note 4 phone kept turning off at 40% and I later deduced this problem to be the battery. However, I was also getting the big Android logo and the words “Downloading… do not turn off” and reboot errors like “MMC_READ FAILED”. After a new battery and a couple of battery pulls the phone was working fine. Today I updated to the latest firmware, which downloaded fine. But, after the system update install reached 100%, the phone would turn off and not do anything. I couldn’t turn it back on without a battery pull. But, this time, it restarts the system update, reaches up to 100% and then it either turns off or I get hit with that big Android logo screen again, with the following words as before (bit more info this time):
Could not do normal boot.
ddi : mmc_read failed
ODIN MODE (High Speed)
Product Name: SM-N910F
Current Binary: Samsung Official
System Status: Custom
Reactivation Lock: Off
Knox Warranty Void: 0x0
Qualcomm Secureboot: Enable (CSB)
AP SWREV: S1, T1, R1, A1, P1
Secure Download: Enable
Do not turn off target!!
Well, I have turned off the target via a battery pull multiple times, but only because it didn’t do anything for almost a day. Any help would be gladly appreciated. Thanks so much in advance!
Solution: The problem could be caused by a corrupted update. I suggest that you start your phone in recovery mode then do a factory reset from here. Take note that this will delete your phone data so make sure to proceed only if you have a backup copy of your phone data or if you are willing to lose the data.
In case the factory reset fail then your other option is to flash the phone with the latest Marshmallow firmware. You can get the instructions on how to do this from most of the popular Android forums online.
Note 4 Not Getting Marshmallow Update
Problem: I have a Galaxy Note 4 from Verizon and still haven’t received the update for Android Marshmallow. So I tried going to system updates to check for a new updates and I keep getting the same message saying it can’t connect even though I have a definite Internet connection. Please help this is very frustrating. The Marshmallow update has been out for a while and I would think that all androids should have them by now.
Solution: If your phone is not rooted and is still running on its stock firmware then it should be able to get the latest Marshmallow update. Another thing to consider is that since this is a Verizon device you should also be using the Verizon network since the phone will be checking for the update on the Verizon servers.
If your phone meets the above conditions and you are still unable to get any software update then you can use your computer to update your phone. Make sure that the Kies or Smart Switch software is running on your computer. Connect your phone using a USB cord to your computer then use the mentioned software to update the phone software.
Note 4 Shuts Off And Reboots When Call Is Received After Marshmallow Update
Problem: Since updated to marshmallow I will receive a call and the phone shuts off and reboots. Also, I will receive a text and a message briefly reads “unfortunately messages has stopped” My carrier is US Cellular.
Solution: Since you are also having issues with the messaging app aside from the phone shutting down when a call is received i suggest that you backup your phone data then do a factory reset. This is a highly recommended troubleshooting step that needs to be done whenever issues occur right after a software update. What this does is that it deletes the old software data that might still be in your phone and is causing the issue right now.
Note 4 Wi-Fi Not Working When Bluetooth Enabled After Marshmallow Update
Problem: Ever since the marshmallow update, wifi doesn’t work when Bluetooth is enabled. I’ve tried different wifi points with the same results. It works just fine when Bluetooth is off.
Solution: Some device owners who have this issue say that an app they downloaded is causing the problem. To check if this is the case try to start your phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it’s very likely that an app is the culprit. Find out what app this is and either update it or uninstall it from your device.
If the problem still occur even in Safe Mode then I suggest that you backup your phone data then do a factory reset. Once the reset is complete check if the issue still occurs.
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