One of the best reasons for getting a #Samsung smartphone is that the device is made with quality in mind. Take for instance the #Galaxy #Note4 which was released in 2014. Although this particular model is nearing two years old it is still being supported by the company. While most owners of this phone have no problem with it some are experiencing some issues. One of the issues which we will be dealing with today is the Galaxy Note 4 shots off on its own issue & other related problems. We have gathered several issues of this nature which have been sent our way and have addressed them below.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
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Note 4 Shuts Off On Its Own
Problem: Note 4 switches on and off on its own. Only can be turned on when kept on charging. Is RAM the issue? This started when I was using snapchat, clash of clans. I went to the service center, after a week the returned me by saying they are not able to update the software
Solution: The first thing that you should check in this case is if the phone software has anything to do with the problem. Usually if there are conflicts between apps, corrupt data, or even glitches in the phone software the device will shut off on its own. Follow the troubleshooting steps listed below to fix this issue. Move to the next step should the issue still occur.
- Try to check if some form of corrupt temporary data is causing the problem by wiping the cache partition of your phone from the recovery mode. This will delete the temporary data in the device. Restart the phone after this then check if the issue still occurs.
- Check if an app is causing the problem by starting your phone in Safe Mode. While the phone is running in this mode only the pre-installed apps are allowed to run. Check if the issue occurs in this mode. If it doesn’t then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Check if the phone software is causing the problem by doing a factory reset. Make sure to backup your phone data before doing this step.
If the problem still occurs even after following the troubleshooting steps listed above then this could already be caused by some hardware component that is failing. Try changing the phone battery to eliminate any battery issues that could cause this problem. If the issue remains then you should have your phone checked at an authorized service center.
Note 4 Will Not Power Up
Problem: Will not power up. Will charge occasionally and shows charge level on screen but when I go to power up, the screen goes black and will not turn on or charge for a while. I went through the steps on this article: http://thedroidguy.com/2015/07/how-to-fix-samsung-galaxy-note-4-that-wont-turn-on-troubleshooting-guide-108854#Note4Step1 with no luck. Is my only option to see a local technician? Thanks.
Solution: If you already performed all of the recommended troubleshooting steps in that article then the problem could already be hardware related. You could try getting a new battery and check if the issue still occurs. If it does then I suggest you bring your phone to a service center and have it checked.
Note 4 Gets Warm Battery Drains Fast
Problem: For the past two days, I noticed that the phone gets warm easily and battery drains quite fast. I am unsure if this is battery issue or phone issue. This has been bothering me for the past two days. I am unsure if it is safe to use the phone. The phone gets warm with and without fast charging; with and without 4G mobile data. It is not fully charged even though it states 100% charged. Appreciate if you could advise on this issue.
Solution: You will need to check first if the phone software is causing this issue by doing the troubleshooting steps listed below. Move to the next step should the issue still occur.
- The first thing you need to check is if an app you downloaded and installed in your phone is causing the problem. To do this you need to start the phone in Safe Mode. In this mode only the pre-installed apps are allowed to run. Check if the phone heats up in this mode or if the battery drains fast. If you are not experiencing any of the issues in this mode then an app you installed could be causing the problem. Find out what app this is and uninstall it.
- Check if the phone software is causing the problem by doing a factory reset. Make sure to backup your phone data before doing this step. After the reset do not install anything yet but instead check first if the issue still occurs.
If after performing the steps listed above the issue still occurs try using a new battery on your phone. Should this fail to resolve the problem you should have your phone checked at a service center.
Note 4 Shuts Off Does Not Start Unless Plugged In
Problem: My phone shuts off when the battery percentage is anywhere from 75-90% and will not turn back on unless plugged in. Sometimes it will say the percentage it shut off at when I plug it in but then other times it shows 0-19%. I have performed a factory reset but it still shuts off at 65%.
Solution: Since you already performed a factory reset which failed to fix the problem then this could already be a hardware related issue. Try replacing the phone battery with a new one. If the issue still occurs even with the new battery installed then I recommend that you have your phone checked at a service center.
Note 4 Does Not Power Up Unless Battery Removed
Problem: There are several issues the phone has problems coming out of deep sleep. I installed an app “Wake Lock” to keep it from going to deep sleep. (I use the 4th option ~Particle_Wake_Lock). I have a problem with the phone randomly turning off throughout the day. It’s not in my pocket and happens a few times a day. I purchased a new battery for my phone. Every time I want to restart / power up my phone I have to take out the battery and wait a few minutes before placing it back in. In some restarts, I get a “Could not do a normal boot” message and I have to restart the process of taking out the battery and waiting. I’ve run into issues with the PIT file not being able to be found when trying to update with ODIN and other instances. This is typically resolved by taking out the battery and waiting. It may only be when it’s charging but there has been some days where my phone turns off and the vibration continues to vibrate until I disconnect the usb and take out the battery. Any insight on this issue would be greatly appreciated. Thank you
Solution: For this particular issue I recommend that you backup your phone data then do a factory reset. Once the reset is complete do not install anything yet. Check first if the issue still occurs. If the problem still occurs after the reset then you could be looking at a hardware related issue. I would suggest that you have your phone checked at a service center if this were the case.
Note 4 Battery Drains Rapidly
Problem: I have a purple screen pop up when charging. As soon as my note for battery power reaches below 65% the no service sign appears in the notifications board and then the phone shuts down. When I restart it, it beeps and shows 0% battery power and I have to plug it in quickly. Before, my phone lasted all day even with Facebook usage and surfing the Internet. Now, if I go on Facebook, after 10 minutes the battery is drained.
Solution: You should try replacing your phone battery with a new one first to eliminate any battery related problems that could be causing this issue. If the problem remains even with a new battery then backup your phone data then do a factory reset.
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