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Questions regarding S Planner Tasks in Galaxy Note 5, other issues

Note 5 S Planner

Our post today resolved five #GalaxyNote5 issues submitted by members of our community. If you don’t find a solution to your own Note 5 problem here, kindly visit this page.

Below are the specific topics covered in this material today:

  1. Questions regarding S Planner Tasks in Galaxy Note 5
  2. Galaxy Note 5 S Pen stops working | Galaxy Note 5 not showing notifications
  3. Galaxy Note 5 scree flickers and changes color to yellow
  4. Galaxy Note 5 not turning on and screen remains black
  5. Galaxy Note 5 always getting weak signal strength

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Questions regarding S Planner Tasks in Galaxy Note 5

I just purchased a brand new Samsung Galaxy Note 5 from AT&T and transferred my calendar and tasks over from my Samsung Galaxy Note 4 using Samsung SmartSwitch. I am now having a number of problems I am hoping you can assist with:

 

  • When I transferred my Tasks from the old phone to the new phone, all of the previously “completed” tasks reappeared as new tasks that were no longer checked off. I now have over 2200 “unchecked” tasks in my new phone and I can’t figure out a way to cross them off without deleting them. How can I get rid of these without deleting them and without having to go back and manually check off 2200 tasks?
  • Is there a way to create tasks in the default Calendar App besides going to Calendar > Tasks (View) and entering it there? In my old phone, they used to have an option to “Add Task” in the same view as “Add Event”.
  • How do I prevent completed tasks from disappearing from the list? In my old phone, there was an option to “hide” or “unhide” completed tasks and completed tasks were just checked off with a strikethrough the task. Is this possible in the Note 5?

 

Please help!! — Jennifer

Solution: Hi Jennifer. Since you did not mention it, we assume that you are referring to Samsung S Planner when you say Calendar. The thing is, when it comes to moving events and tasks from one device to another, what you see is what you get. This means that you must work with whatever is carried over to the new device afterwards. We’ve seen your situation happen in other Samsung devices over the years after transferring events and tasks and there’s really nothing that we can do about that. While most of the time the transfer is done accurately, there are some cases wherein some events and tasks may be missing, or may be reflected as new entries. This may be caused by a bug in either of the two S Planner apps, or with Samsung’s sync system itself. Whatever the true cause is, you have no other option but to either manually modify the tasks set as inaccurate on the Note 5, or simply enter new ones by starting from scratch.

The only way to create tasks in S Planner app is as follows:

  • Open the app
  • Tap the top left section that allows you to change Calendar views by Year, Month, Week, Day, Tasks
  • Tap Tasks

For your last question, the answer can be found under S Planner settings. If there’s no option to hide tasks, then that’s it. The most recent version of S Planner does not have an option to hide or unhide tasks. We think that this has always been the case since S Planner was introduced with the first Galaxy S and Note series but we can be mistaken on this one.

Problem #2: Galaxy Note 5 S Pen stops working | Galaxy Note 5 not showing notifications

Hello. i have many problems that occur suddenly.

 

  • my S Pen suddenly stops while i was working “when i attach the pen or dettached i hear the sound” but i can’t find the air command. Accordingly i can’t use the S pen at all, and when i check the settings, all of them are ON”
  • i can’t find any notifications for Facebook, Whatsapp, etc on the top of the screen, i only hear also the voice only
  • the left bottom beside the home screen when i click on it “it supposed to show me all app so i can close all of them,” now it’s deemed i can’t use anymore and can’t close any app or even use the multiple screen “it’s like you are tapping on nothing”. it’s so frustrating.
  • When i drop the screen to see the setting bar, and try to drop again to see all the setting remaining it didn’t and the setting icon can’t take me to the setting inside… Hope you understand my last problem.

 

Finally i tried the wipe cash and nothing happens. Please need help as it’s so annoying. — Tamer

Solution: Hi Tamer. Because you have multiple issues happening at once, we recommend that you simply do a factory reset first to address them together. Doing so is more efficient than trying to address every issue individually. We think that the issue is caused by a corrupted firmware. If that’s not that, then it must be a third party app. Sometimes, software modification like rooting or installation of custom firmware/ROM can lead to problems as well. If you are running a custom ROM or  if the phone is rooted, we recommend that you revert back to stock software.

For reference, here are the steps on how to perform a factory reset:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Galaxy Note 5 scree flickers and changes color to yellow

For the past few weeks my phone when set to the lowest light setting will make it flicker yellow. and when i hit the lock button and come back to it 5 or 6 minutes later, i have to spam the lock and home button until it will finally let me use my phone.

i have factory reset my phone multiple times and i have even started it in recovery mode, cleared cache data and then restarting it and still the same issues.

i also did the factory reset from the recovery mode screen as well. if i could get some help or advice on how to fix this i’d greatly appreciate it. — Andrew

Solution: Hi Andrew. If factory reset did not change the situation and the same symptoms continue, that’s an indication that software is not to blame. There must be a hardware error, most probably something in the screen assembly, that causes the screen to flicker and change color.

Have the phone checked or replaced.

Problem #4: Galaxy Note 5 not turning on and screen remains black

Hi. I’ve been having a problem with my Galaxy Note 5 since last month and I was be able to resolve it because of your helpful tips that I found here. and ever since the last time that my phone messed up, I never got anymore problems until last night when it was supposed to download the system update.

My system update was set at 12 midnight last night and I was charging it too. As the process was going on, the screen suddenly turned off where it usually displays the Android logo. I thought maybe its low in battery so I just let it recharge the whole night, but I don’t see a red light indicating that its charging.

Then this morning I was trying to turn it on again hoping that its fully charged and the update is still working. I went to your website again and follow your tips on resetting the phone but nothing happened till now. I am out of town so I haven’t tried the other process which is recharging/connecting to the PC. I still wanna try that when I got home, but is there any other process that I can do to make my phone work? What do you think is the problem? Is it the battery, the system update, or the whole phone itself?

Thank you in advance for you advice and help. I will wait for your response to my email. — Hanzu

Solution: Hi Hanzu. A lot of things can be the potential cause of your problem right now. The potential causes can range from a simple firmware glitch, a bad battery, to damaged hardware. Since we don’t know the full history of your device, or if it’s been dropped or exposed to water/liquid, we can only speculate. The general rule of thumb though when it comes to troubleshooting an issue like this is to try to see if you can make the phone boot up to another mode like safe mode, recovery mode, or download mode.

You can also try to do a soft reset by pressing and holding the Power key for at least 10 seconds. This is the equivalent of pulling out the battery, an effective step that can be done on Samsung devices with removable battery. If this won’t work, try to restart the phone in safe mode first. Here’s how to do it:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

If you’re phone boots up fine in safe mode, that’s an indication that one of the installed third party apps is problematic. However, if the phone remains unresponsive, try to boot up to recovery or download mode.

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.

To boot in download mode, follow the same steps in booting to recovery but instead of pressing Volume Up, do the Volume Down key.

If your Note 5 is still unresponsive, try to charge it using another known working charger to see if the charger you have now is defective.  Otherwise, bring the phone to Samsung and ask for a replacement.

Problem #5: Galaxy Note 5 always getting weak signal strength

Many times I will only have 1 or 2 bars. 3 bars is usual if i’m in an average area. Sometimes I’ll have 4 bars. Inside buildings the phone is almost useless. I travel for my job, so area does not matter. My phone has been this way since day one. Others, who I have talked to, agree that the Note 5 generally has weaker signal than other Galaxy phones. I can be standing next to someone with a Galaxy S5 and they will have 1 bar & sometimes 2 bars better signal than my Galaxy Note 5.

The Internet isn’t any different. Does anyone make a better antenna that I can purchase and install to improve the signal strength. I read that there is a second antenna connection on the Note 5. Says that if you connect 2 antennas then 1 will transmit and the other will receive.  I did find this second antenna plug.

Is this correct? Can I connect Two Antennas(Antenni)? Can you recommend a good antenna for this OR is there a signal strength boosting antenna available that you can recommend? Thanks. — Cory

Solution: Hi Cory. The Note 5’s main antenna is at the bottom rear part of the device and it usually works fine in most circumstances, even if you use a third party protective casing. If the weak signal reception issue has been happening since day one, that should have prompted you to request for a unit replacement. See image below:

Note 5 rear view layout

 

Boosting cellular signal strength is only applicable if you’re getting weaker signals in one location. The reasons for the problem in this case may be due to obstruction, or distance from the nearest cellphone tower. A signal booster can work wonders by amplifying whatever weak signal is reaching one area. A signal booster though is not portable and must be installed inside or outside a building in order to work. Since you’re always on the go, this is obviously not possible.

We don’t know where you get the information about adding another antenna to the existing one but doubt if that’s even possible. The way the Note 5 is designed obviously makes the idea ridiculous in the first place.

The reason for your problem is the phone itself. The installed hardware may not be working properly, or the antenna itself is defective. We recommend that you ask for a replacement instead.

 


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