, , , ,

Google Calendar app not syncing correctly on Galaxy Note 5, other issues

Note 5

Some #GalaxyNote5 users have encountered sync problems after updating to Android Marshmallow so we deem it fit to publish an example in this post. There can be other reasons for sync issues but we want to make certain that a particular case is dealt with here properly. We hope that our suggested solutions are helpful.

Below are other issues covered in this material today:

  1. Cannot install Knox on Galaxy Note 5 | Galaxy Note 5 keeps getting compromised
  2. Google Calendar app not syncing correctly on Galaxy Note 5
  3. How to fix Galaxy Note 5 screen issue after it fell
  4. Galaxy Note 5 has problems receiving calls and text messages
  5. Internet connection drops intermittently on Galaxy Note 5 after Marshmallow update | OK Google not working properly after Galaxy Note 5 updated to Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Cannot install Knox on Galaxy Note 5 | Galaxy Note 5 keeps getting compromised

Unable to install Knox on my phone. my phone has been compromised. i have to factory reset my phone at least 3 times a day. i make a new Google account everytime. was told my xfinity security that my home network has been compromised. Switched out my modem and then it happened again 2 weeks ago so i just turned in and cancelled services. Now this thing is on our phones and can’t get rid of it.

Tried all sorts of antivirus — Norton, Malwarebytes, Avast, AVG. Now at a dead end. I tried FingerSecurity app. It helped for a few days then my Gmail got compromised and everything went downhill from there. Aany advice would be appreciated.

I’m Using my fiance’s email for this particular email. Thank u. — Daniela

Solution: Hi Daniela. Knox is a proprietary app of Samsung and they offer support for it. Kindly contact them at https://www.samsungknox.com/en/contact for direct assistance.

Your phone security concern may be due to a third party app you’ve installed or the custom ROM you’re using. Known viruses at this time are commonly transmitted via apps, or by customizing the software, so your first task is to see what happens if you do another factory reset without installing anything. We know you’ve done multiple factory resets but they may have all been useless if you installed the same sets of apps afterwards.

What you want to do now is to perform a factory reset via recovery menu. If you’ve been doing factory reset via Settings, skip it for now and follow the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Once the device has been factory reset, let it run for 24 hours without any third party applications. We don’t know how you determine that your phone has been compromised but just try to observe the device to see any changes. If all’s well without apps, that’s a confirmation of our hunch. Because there’s no exact way how to identify the offending app, try to use the process of elimination to pinpoint it.

Also, keep in mind that rooting or installing custom ROM can potentially open your phone to security risks. If you rooted or customized the device’s firmware before, try going back to stock software and see if that helps. If nothing seems to work, consider having the phone replaced.

Problem #2: Google Calendar app not syncing correctly on Galaxy Note 5

Google Calendar App is not syncing correctly (neither is the default Samsung Calendar, nor Business Calendar (Free)). I book a meeting with colleagues using my Gmail account on my desktop. The meeting is accepted and it appears in my colleagues calendars. It remains in my google calendar online however it does NOT appear in my Google Calendar App.

Yes i have cleared cache, uninstalled, reinstalled, deactivated and reactivated sync. This has been happening for about over a month. It is now the “view” within my app as I can see other events in my own calendar (Events), just not all of them. And if I move an event online it does not sync on the phone. Data and Wi-Fi both working, Gmail working, something appears “Stuck” just on my Gmail account between desktop/cloud and phone. Welcome all help! THANK YOU. — Rob

Solution: Hi Rob. The first two things that you want to do has something to do with your Google Calendar. To start, you want to make sure that calendar is enabled on your Google Calendar app (on the phone) by following these steps:

  • Open the Google Calendar app.
  • In the top left, tap Menu icon (the one with three horizontal lines).
  • To the left of the calendar’s name, make sure the box is checked. If you only see color around the edge of the box, tap the box to show that calendar.

The next thing you want is to double check that the event you’ve created actually shows when you go to calendar.google.com.

  • Open the Google Calendar app.
  • In the bottom right, tap New Event Create new button.
  • Next to the Event calendar icon , make sure it says Events. If you don’t see Events, tap the Event Calendar icon to switch to the correct calendar.

Once these two basic things are taken care of, consider wiping the phone’s cache partition to ensure that the system cache isn’t corrupted or outdated.

Just follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache partition won’t fix the syncing problem, consider wiping the phone clean via factory reset (steps provided above).

Problem #3: How to fix Galaxy Note 5 screen issue after it fell

I read an article on your site about someone who had dropped their phone off a dining room table and the screen started having problems.  I have the exact same issue (though I was walking when it slid out of my stack of stuff) but I have a Note 5, not an S5.

The screen mostly doesn’t work now, though there are a few glimmers here and there of life, mostly on the top where it will come on, but it really doesn’t function.  My wife managed to get it to reboot, but still no better. It still functions…was able to take a picture (assuming so based on the capture sound), it still rings when called (can’t answer but for bluetooth, which it still connects to my car). Part of the screen is distorted when on and nothing is the right color.

Given the “sealed” case, I’m not sure how to kill power to it or investigate whether there is just a missing wire or similar inside, or if the screen really is completely dead.

Do you think I need a new screen? Think it can be fixed? Is there a way I can open it up and check it out?

Thanks for any help you can give! — D Bradley

Solution: Hi D Bradley. If the screen suddenly stops working normally after the phone fell, that’s an indication that there’s a serious hardware issue at hand. Like water- or liquid-damage, dropping an electronic device can lead to all sorts of problems. In most cases, a drop may not result to anything bad but for some unlucky ones, the most common problem afterwards involves the screen. You’ll only know what the problem may be once symptoms starts to appear. In your case, the problem is most probably due to a broken LCD, the little monitor that displays images.

Although we provided simple solutions in this post, they may not exactly be the solutions for your device. Your Note 5 has to be opened so proper diagnostics can be performed. If there’s a Samsung repair shop near your place, make sure that you let them check your phone. Dropping your phone constitutes user misuse so the phone’s warranty is no longer valid at this time. Still, we recommend that you let Samsung check the device instead of a third party shop to guarantee a resolution. The device probably needs a new screen right now, which means that you will have to invest a few hundred bucks for parts and repair fee.

If you want to open the phone yourself, kindly look for online resources for your guide on what to do. Our blog does not provide step-by-step tutorials on hardware diagnostics and repair.

Problem #4: Galaxy Note 5 has problems receiving calls and text messages

I purchased the phone last December and from the onset I have had problems with receiving calls and late receipt of text messages. I have been in constant contact with AT&T and their reply is that the signal cannot reach this location. My residence is a town house community and  I have checked with other residents who have the same phone and they do not have this problem. AT&T’s reasoning does not make sense since their tower is only 2 blocks away. They have replaced my phone 5 times and still the problem is not solved, therefore I need to determine if it is a problem with the phone itself. My situation requires that I have a working phone since I am presently unemployed and I have already missed important calls regarding employment interviews.. Your help will be very much appreciated in solving this problem. — Ben

Solution: Hi Ben. If the same problem happens on 5 phones, that clearly demonstrates that the problem may be due to something else other than the phone itself. Other aspects that you want to check includes the SIM card, your apps, possible sources of signal interference, and network outages.

Try a different SIM card

Have you tried using another SIM card? If you haven’t, doing so is a good first step. Try inserting another AT&T SIM card on your phone to see the difference. Or you can ask AT&T for another SIM in case the current one you’re using is problematic.

Boot in safe mode

To see if one of your apps is to blame, boot your phone in safe mode by following the steps below:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy Note5’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

While in this mode, all apps that’s you’ve added after the initial setup will not run. If the issue won’t happen while safe mode is enabled, start uninstalling apps until the issue is eliminated.

Check for possible signal interference

One of the best indicators whether or not you’re getting good wireless service is by checking the cellular signal bars on your phone. Because you did not mention how strong the signals your phone is getting, make sure that you minimize interference around you all the time. If your phone is getting 1 or no signal bars at all, that should tell you that your area has poor reception. This situation cannot be fixed by doing any phone troubleshooting. You have to work with your carrier to improve the signal when you’re inside or outside your building.

The same is true if there are any network outages that might affect your area. Make sure that you talk with your carrier how to improve your situation.

Problem #5: Internet connection drops intermittently on Galaxy Note 5 after Marshmallow update | OK Google not working properly after Galaxy Note 5 updated to Marshmallow

Hi I’ve reported this before and thought it was fixed, with the software update for the bugs after the marshmallow update, but only temporarily fixed them. 

When I use the “ok Google,” it loads to an offline screen, says offline, retry so I have to repeat what I’m looking for twice. Then at times I’ll be on Facebook or Web and it will be working fine and then all go to click on something else and a little black box will show up at the bottom saying lost connection and settings logo.

So I’ll have to put my phone in airplane mode on and off real quick to continue. And I did the whole soft reset, clear cache thing. But the first time I did that reset was because my phone has 3 different themes stuck on it from update. so I have to use one theme, and I cannot use default theme because after about 1 to 2 min my phone will reset and start back up with the 3 themes. Even now, after  i deleted them they still pop up once the phone powers off.

So I’m stuck using the closes going theme to the default regular symbol buttons. I don’t want to factory reset my phone which I’m not doing cause i don’t want to lose my music and re-download all my apps.

Sorry I’m jumping around, but I noticed those connection problems came back since the update when I did the soft reset to try and clear themes.. any help on any of my problems would be greatly appreciated!  Please.  And thanx. — Micah

Solution: Hi Micah. The only effective solutions we’ve known so far in dealing with Marshmallow update issues includes wiping the cache partition and doing a factory reset (steps provided above). These two are also the only things that you can do on your end to try and fix firmware-related problems. We know how time consuming another setup will be after a factory reset but it’s your last shot at possible resolution.

Keep in mind that the issues you have right now may also be caused by a poorly built third party app, or an app not designed to run with Marshmallow. Running such an app may create a conflict with the operating system. Doing a factory reset and observing how the phone works without any of your installed apps is a recommended first step. If the issue returns after installing the apps, that should give you an idea that Marshmallow is not blame.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.