Hello TheDroidGuy readers! Here’s another article that covers some of the #GalaxyS6 #Galaxys6edge issues that have been sent to us these past few days. We hope that our answers will not only help the case owners but also those that may be experiencing similar troubles.
- Galaxy S6 Edge Plus micro-USB port not working properly | Power Sharing app message keeps popping up on Galaxy S6 Edge Plus
- Galaxy S6 locked out due to fingerprint scanner not recognizing fingerprint
- Galaxy S6 soft keys stop working after an update
- Page comes up blank when searching | phone needs to restart in order to use Google search
- Galaxy S6 won’t power on and screen is black
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
- Problem #1: Galaxy S6 Edge Plus micro-USB port not working properly | Power Sharing app message keeps popping up on Galaxy S6 Edge Plus
- Problem #2: Galaxy S6 locked out due to fingerprint scanner not recognizing fingerprint
- Problem #3: Galaxy S6 soft keys stop working after an update
- Problem #4: Page comes up blank when searching | phone needs to restart in order to use Google search
- Problem #5: Galaxy S6 won’t power on and screen is black
- Engage with us
Problem #1: Galaxy S6 Edge Plus micro-USB port not working properly | Power Sharing app message keeps popping up on Galaxy S6 Edge Plus
I have a Samsung Galaxy S6 Edge +.
Last week I downloaded some sort of update from Samsung on my phone and from that time on my phone has been acting extremely strange although I cannot say for sure it has to do with the update.
So here is what it is doing:
- It is detecting a charge when it is not plugged in. I get the little charging animation on the bottom of the screen when you plug your phone to the cable, and it just happens randomly despite the fact that it is not connected.
- My screen will go completely black, except for a little white x on one of the bottom corners. I can be using the phone or it can be idle when this happens, seems to be completely random as well.
- I get a dialog screen saying something about Power Sharing and it comes back off after a second and then it will come back on and keep on doing this several times.
- The screen will come on, on its own as if I were pushing the home button when the phone is just sitting there. The phone will just be sitting there and suddenly the screen will come on. I’m not sure if this might have to do with the random charge detections that are occurring.
5.When I plug the phone in to charge it, it starts acting as if I were plugging and unplugging the cable in rapid succession. It would detect it was charging then not and back and forth again. And while I was trying to see if there was something wrong with the cable and just trying to adjust it I saw the amount of charge on the phone literally go from 15% to 35% in 5 seconds! Then it went back down. I have tried with different cables and it is the same thing.
- When I unplugged the phone this morning the phone automatically opened the Samsung VR Gear app on its own and then the screen went black and I got the little white x again.
I just uninstalled the Oculus App which might be related to Samsung VR gear thing however I might sure if that could be responsible for all that is going on.
All these things make the phone very hard to use as I can being trying to send a message or using an app and then my screen will go black, or I’ll get that power sharing message which just stops whatever it is that I was doing.
So what have I done already?
I already reset the phone.
Samsung Support had me try safe mode, but the issues persisted.
They had me factory reset the phone which I did, issues are still occurring.
I read something about Galaxy VR gear updates being responsible, I tried uninstalling this but I can’t disable it, I was able to uninstall the Oculus app, however I’m not sure if that is related to what’s happening to me.
Eventually Samsung Support told me to take it to the shop for repair. I live in Costa Rica so of course any hope for the company itself recognizing some sort of warranty for a $700 phone that’s just 8 months old isn’t going to happen.
Any suggestions, any ideas?? Thank you! — David
Solution: Hi David. The details you provide here shows that the problem is not software-related but on your device’s micro-USB port. If you’ve been using gadgets this past few years, it may no longer surprise you to know that damaging a charging port is easy. By design, making a connection between a USB port and the end tip of the charging cable only requires small amount of force. This means that a user may not even realize that he or she has damaged the port. The connectors themselves are meant to withstand regular making and breaking of connections but sometimes, the pins inside can still break for some reason. Sometimes, wiggling the USB cable the other way can also damage the pins without you knowing. However you damaged the charging port, the most important thing to do now is to have it fixed. You can do that by letting a professional replace the damaged part for you, or doing the replacement yourself.
You may be asking why the heck would a broken charging port result to Power Sharing app message on the screen. Well, the only logical explanation that we can come up for that is that the device may be getting some signals from the broken micro USB port that an OTG cable is inserted. As you can see, Samsung’s Power Sharing app, is a software that allows select devices to transfer power to another device via USB connection. The cable needed for the power sharing feature is a special OTG (on-the-go) cable. For some reason, your S6 appears to detect that you’re trying to initiate power transfer, resulting to the Power Sharing popup you’re getting.
Our blog does not deal with hardware troubleshooting and repair so we can’t provide our own guide on how to fix the charging port. If you think you can manage the part replacement, use Google to search for a detailed guide. For starters, you can use iFixit website.
Keep in mind fixing or replacing a smartphone requires some electronics skill or familiarity, not mention the tools. Although a Galaxy S6’s micro USB port itself only costs between #20-$40, the tools you need may cost you more.
Screen locked out/forgot backup password.
Hi. My phone didn’t recognize my fingerprints I used to unlock my device. I don’t know why. So it asked for my backup password. Unfortunately, I forgot my password. I tried to unlock it through Google recovery however my wi-fi and mobile data are both off. I’ve researched about my case and most of the solutions were to do a hard reset. I also found out that this unrecognized fingerprint thing was one of the major problems of Samsung Edge 6+. I don’t want to do a hard reset since I will lose all my data. Went to Jarir shop where I bought it and they are telling me the same thing. I know that there is still a solution to this so I am asking your help. I was screen locked out since March of this year and haven’t used my phone since then. I would appreciate it very much if you can help me in unlocking my phone. Looking forward to your reply. Best regards. — Azel
Solution: Hi Azel. Ever since fingerprint scanners were introduced to smartphones, screen lockouts due to fingerprint sensor failure has become common. We’ve received a lot of identical issues across multiple devices so your case is definitely not something new. There can be multiple reasons why a fingerprint scanner fails to read your finger. The most common one being a dirty scanner surface. Build-up of oil, dirt, and other objects can render the scanner not effective because it can’t get an accurate reading. Another reason can be how the fingerprint was created and saved in the first place. A small variation in placing your finger while trying to unlock the phone can be a headache. There are other reasons, including software malfunction, that can trigger the scanner to fail but we don’t want to discuss them here.
Resolution-wise though we don’t know where you get the impression that there’s another way to gain access to a locked out Samsung Galaxy S6 phone. To tell you frankly, master reset is the only way to go. We are not aware of any other way (legal or not) to bypass a locked out phone. If you want to use your phone again, you really have to sacrifice your personal data.
After installing the latest update for my phone from AT&T, I have had the following issues:
- When in an app, the app will try and end. It’s as if I’ve hit the recent apps button but I don’t want to close the app.
- When I try to use the recent apps button, it won’t show all the apps I’ve been in to close them.
- The back arrow button will not work so I can back out of an app properly.
This is really frustrating as I can’t use an app without it flashing to the close all screen. I can touch the smaller window to access the app I was in but then a few seconds later, it will try to close it again. I can’t find where anyone else has been having this issue after installing this latest update. Please help! — Jessica
Solution: Hi Jessica. Since you did not mention what update you installed, we can only assume it’s the Android Marshmallow. The first thing that you want to try in this case is refresh the cache partition of your device. Here’s how:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
In most post-update cases, forcing the phone to create a new system cache is enough. However, if the soft buttons on your device continues to fail, consider wiping the phone via factory reset. This procedure will wipe everything from your phone’s storage device so make sure that you create a backup of your personal data. Here’s how:
- From the Home screen, tap the Apps icon.
- Find and tap the Settings icon.
- Under the ‘Personal’ section, find and tap Backup and reset.
- Tap Factory data reset.
- Touch Reset device to proceed with the reset.
- Depending on the security lock you used, enter the PIN or password.
- Tap Continue.
- Touch Delete all to confirm your action.
Problem #4: Page comes up blank when searching | phone needs to restart in order to use Google search
My phone is a UMI Iron Pro which is pretty much a Galaxy S6. I have friends with the same model but without the issue I have.
ISP: 2 degrees (New Zealand)
Wireless: D-Link repeater router and Netcom N600 Dual Band WiFi Gigabit Modem Router
Mobile: 3G / 4G GSM
Often when I use Search (Google) the page comes up blank even though the green loading bar operates correctly. Sometimes I can click on the blank page and it picks up an invisible link on the page.
Sometimes, I can put my search text into another browser, e.g. InBrowser and the results come up without any hassles.
Other times, I need to switch off wireless and switch it on again. Other times I have to reboot the phone.
(The battery in this model is not removable).
My wireless signals are very strong and mobile network has good reception. Interestingly when I had a cheap Alcatel Onetouch phone I did not have this issue.
With a strong background in both computers and to some extent Android phones, this has me stumped. I have deleted and reset the AP, checked with the ISP website and in person at their shop and the ISP settings are correct. I have also tried locking in the phone MAC address.
There must be something obvious I am missing here! — Grant
Solution: Hi Grant. We’re not very familiar with this Android device so we can’t say if this is phone-specific problem, or something that simply happens due to a firmware/software glitch. As in most Android troubleshooting, we would like you to follow the general rule of thumb to isolate the cause of the problem.
The first thing that you want to do is boot the phone in safe mode so you’ll know if a third party app is to blame. We can’t provide the exact steps on how to do that on your phone but we hope that you can manage to look for a way to do it.
If the issue remains even when safe mode is enabled, you can try to wipe the cache partition next. This will clear potential cache-related issues that may have developed over time.
Finally, do a factory reset if nothing changes.
When I took my phone out of my pocket I couldn’t turn it on even though I was positive I charged it the night before. This has happened before so I thought nothing of it and continued my day. When I got home I could usually plug it in and hold the power button down and it would turn on, but it didn’t happen this time. There were lights on in the front like it was powered on but the screen was black. Later when I was trying again the pixels on the top right edge where lit up and to my surprise they were the right color. I tried opening the phone up to unplug the screen and reconnect it but nothing happened. My screen has been cracked for 4 months, would that have anything to do with it? I don’t really want to take it into a phone repair store as I need it for tomorrow and many take much longer than that. — Jared
Solution: Hi Jared. If the phone appears to show the usual indicators of a working device like a sound and vibration during boot up, notification sounds for incoming app messages, or still receives calls even though the screen is black, that suggests that the problem may be isolated to the screen alone. However, if any of these mentioned indicators are not present, you can assume that you have a totally broken system. Either way, we think that you need to have the phone checked by Samsung or by a qualified technician for repair.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.