, , ,

Galaxy Note 5 camera freezes when using zoom, other issues

Note 5

We’ve seen some news about the upcoming #GalaxyNote6 recently and we can rest assured that the Note series is in good hands. It appears that Samsung is planning on introducing more innovative ways to make the next Galaxy Note become another hit. Whatever the new Note 6 will bring, one thing will be for sure —  it will be cool.

In the meantime, here’s another list of #GalaxyNote5 issues sent our way by some members of our community. Below are the topics we cover in this material.

  1. Walking War Robots game stops working after installing an update on Galaxy Note 5
  2. Galaxy Note 5 camera freezes when using zoom
  3. Wi-Fi connection performs poorly after updating Galaxy Note 5
  4. Galaxy Note 5 screen suddenly becomes unresponsive
  5. Galaxy Note 5 does not display the full screen only the notification bar

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Walking War Robots game stops working after installing an update on Galaxy Note 5

I have a game i have invested a lot of time and money into that after last update will not work. after i click the icon for the game Walking War Robots, it shows launch screen for 2 seconds then screen goes black and “unfortunately wwr has stopped” appears and takes me back to homescreen.

i have tried clearing the apps cache and data, emailed WWR for their advise, uninstalled and reinstalled from 6 different sources, begged and pleaded with god, and now I’m to you.

That’s not the extent of the problem…when i went to reinstall from Google Play Store it says “not compatible with my device,” as well as 80 percent of other app through PlayStore I’ve noticed. now i know my device is on the compatibility list, it’s the smartest, fastest, most up to date tech wise piece of equipment on the planet! Also it is on the compatibility list on games details page…

now to be completely honest with you i do have my phone rooted. and i had this problem previously after last update. i can’t remember which ROM i used in root it’s been so long and rooted so many devices since, and not sure exactly how i reset google store last time but seemed to work then but only solved PlayStore incompatibility problem for a few days then went right back to most apps being incompatible again.

i have a lot  of personal data as in music, family videos, tons of apps and more or i would have factory reset my note 5 long ago! In fact, I’ve needed to replace my kernel due to phone hangs up on calls incoming or outgoing after a few seconds or minutes for over a year now…but i just deal with it cause afraid of data loss if i install arter 97 kernal…i know,what a mess…but i beg you please tell me the easiest in layman’s terms way to solve these issues as for this will alleviate 80 percent of my lifes stress…thanks for your time. — Coby

Solution: Hi Coby. You’re right to say that the Samsung Galaxy Note is a very capable phone in terms of hardware right now. It’s processing power is among the best in its class but there’s a catch. In order for games (or any app in this matter) to work properly, developers must also consider not just the hardware of the device but the operating system or software/firmware/ROM as well. This means that eventhough your Note 5’s hardware can easily handle the game’s requirements, the software running on your device may not run the game properly because it’s not coded to interact with it. In layman’s term, both the hardware and software must be compatible with the game in order for it to run.

Now, we don’t know what update you installed prior to noticing the problem but we think that it may have modified something in the firmware causing it to be incompatible with the game afterwards. There’s no way for us to know exactly where the point of failure lies, given that the phone is rooted (and may be running other custom software you failed to mention here). But just like what we keep mentioning in our posts, using the process of elimination to identify the real cause must be done first.

In your case, the circumstances don’t leave you with much choice on things that you can do to try to fix the issue. In the least, the potential solutions that you can try are limited to drastic measures like doing a factory reset and reverting to stock ROM/firmware. Yes, you heard it right. As much as we would like to help you, these two are the only solutions that can be done on your level. Unless the game developer can help you, you’re really stuck in this situation right now. Because you’re not very vocal about the support you get from them after emailing them, we assume that getting help from them is out of the question.

If you don’t want to do any of these two, it’s up to you. We understand the hassle of creating a backup of everything before doing any of these suggestions. However, if you think that you will be missing the fun of your game by not fixing the problem, consider doing any a factory reset via settings first. This  may or may not remove the root on your device. We suggest though that you stick to official ROM to minimize potential issues.

Problem #2: Galaxy Note 5 camera freezes when using zoom

When taking a picture, the 1.0X Zoom icon appeared on the screen, then the camera hang. I tap on the camera but no response at all. this will hang for about 15 over seconds, then only I can take the picture. This happened averagely 6 out of 10 times when I am taking outdoor pictures while on tour. It is very frustrating when it happens.

I have sent in my unit to Samsung Service center. 1st time they did factory reset, problem not resolved, 2nd time Upgrade to the latest 6.0.1, problem still not resolved, 3rd time sent in, they replaced the camera unit, it seems there is some improvement. Just have my unit back 2 days ago.  I would say the 1.0X hang problem still not totally resolved. It happened about 2 out of 10 times. Please advise what is the issue here ? I do not expect such a reputable smartphone maker having this type of camera issue. My camera is only 8 months old. — Chan

Solution: Hi Chan. This bug may be isolated to your device as we haven’t heard of it happening on other Note 5s. Since the second unit exhibits the same symptoms, albeit not the frequently, we recommend that you check if this is due to a problematic third party app. We would like you to wipe the phone clean by doing a factory reset, then observe how the camera works without any of your apps. This will be a good starting point towards determining the real cause. To factory reset your Note 5, kindly follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Note: Be sure to create a backup of your personal data before you do a factory reset.

Once, you’ve completed the factory reset procedure, let your phone run without apps for at least 2 days so you can observe it while at the same replicate the issue. Use the camera as often as possible so you will see if there’s a difference.

If the same problem occurs, that’s an indication that this may be a hardware/camera malfunction. You have to contact Samsung again so they can resolve the issue on their end.

However, if the camera will work fine during the observation period, that’s a confirmation of our hunch that one of your apps is to blame.

Problem #3: Wi-Fi connection performs poorly after updating Galaxy Note 5

Ever since I did the Software update my phone has had horrible connection to Wi-Fi. It won’t load the content while on Wi-Fi or update to any recent news while on Wi-Fi. I have to turn my Wi-Fi off in order to use Facebook to get anything recent and even without WiFi my connection is terrible. I never had any issues whatsoever until I did that update and now everything is terrible. Is there a way too get rid of that update or fix it some how? Because I’ve tried resetting everything and nothing seems to work. I’m tired of using my data when I don’t have to. Thanks. — Leigh

Solution: Hi Leigh. There are two things that a user can do to fix post-update issues. They include deleting the cache partition and doing a factory reset. To do the first one, simply follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If refreshing the cache partition won’t help, don’t hesitate to do a factory reset (steps provided above).

Problem #4: Galaxy Note 5 screen suddenly becomes unresponsive

Hi. I have an issue with my Samsung Note 5. Problem occurred when it suddenly started rebooting whilst I was using it and I figured there was problem as it took very long than usual as the Samsung logo stayed on for about 9-10 mins.

When finally the screen appeared, I could see the top bit on the screen where the network coverage, wi-fi sign etc. and other notifications are visible but the rest of the screen is just black. If I flick it down I can see all the notifications and the entire screen is visible at this point but when I try to tap anything it takes me back to black screen. I can also access S Voice on the screen but it does not accept any command.

I tried calling the number and suddenly the full screen appears with calling number but the screen becomes unresponsive for me to accept the call.

I haven’t found any direct solution to this issue on the internet. I’d be grateful if you have any solution for this. Thanks. — Santosh

Solution: Hi Santosh. We’ve seen the symptoms you describe here on devices that suffered from physical defect after a fall or liquid exposure. A touchscreen does not just lose functionality all of a sudden. If your device has been dropped or been exposed to water, you can assume that the phone may have some hardware damage. In this case, the best thing that you can do is to have screen assembly or the phone replaced, whichever is applicable.

If neither of these two things happen on your device though, wiping the cache partition or doing a factory reset should fix the glitch. Please refer to the steps above.

Problem #5: Galaxy Note 5 does not display the full screen only the notification bar

With no warning signs, I switched my phone back on after a short flight and it starts up, the Samsung sound plays, then the Samsung image with the speckles then stays there for about 4 mins + before eventually partly loading. There is a black screen and I can drag down to reveal the menu that allows you to change key settings such as turning on wifi, screen rotation, screen brightness etc.  But there is no home screen.  If I press the middle home button, it starts the voice control thing (which i never use) and i have been able to use that too, for example, get the photo Gallery up. But then i can do no more. For example, I have tried to share photos but it just goes back to black screen. I have plugged to laptop but it does not recognise any files on the phone.  I have tried all of your fixes on your YouTube video for the start-up failures/loops. Sometimes, when i press the home button i get a flash of the home screen and some apps but they do not stay.

The light at the top left is red when the screen turns off.

Hope you can help me. Don’t want to do a factory reset unless i really have to. Photos of my Dad who recently died on there. — Terry

Solution: Hi Terry. Just like what we tell Santosh above, a smartphone touchscreen does not just die on its own under normal circumstances. Since we don’t know the full history of your device, we can only assume that something must have happened to your device before. The least of the potential reasons for the problem right now is a software issue so we still recommend that you do the basic troubleshooting first. The troubleshooting steps that you can do involves booting the phone in safe mode, uninstalling apps, wiping the cache partition, and doing a factory reset.

We know you don’t want to do a full wipe but there’s really nothing much that you can do. The alternative, which is hardware repair, won’t guarantee a resolution and you still end up losing personal data. And by the way, as a friendly reminder, to prevent losing precious memories in the future, be sure that you back them up somewhere safe or to another device. Our digital world is not that reliable at this time and digital memories can vanish in a glance if you don’t make backing things up a habit. We can’t emphasize this enough.

If none of software troubleshooting work, you can safely assume that you have a hardware issue at hand. Call Samsung and have the phone replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.