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How to fix Samsung Galaxy S7 “Unfortunately, Contacts has stopped” error

  • Learn how to fix the error message “Unfortunately, Contacts has stopped” with the Samsung Galaxy S7 (#GalaxyS7) that occurred after a firmware update.
  • Know what to do if you get the same error when opening the Contacts app.
  • What to do if the #Contacts app crashes every time you dial a number that’s saved in the phone?
  • Learn how to troubleshoot if your Galaxy S7 shows the same error when adding or editing a contact.

Galaxy-S7-Contacts-stopped

The error message “Unfortunately, Contacts has stopped” is referring to the Contacts app that crashes for some reason. There have been reports from Galaxy S7 owners indicating this error may show up after an update, perhaps due to corrupt system cache.

There have also been reports suggesting the error may pop up even without apparent reason or cause, which may indicate that it’s a minor app crash. The same thing may also happen when you dial a phone number that’s saved in your phone or even when you add a new contact or edit an existing one.

Read on to learn how to deal with this error message in case it occurs to you. If you already contacted us before but can’t find your problem in this post, then try visiting our Galaxy S7 troubleshooting page as we already addressed a lot of issues since it was released. Find issues that are similar to yours and use the solutions or troubleshooting procedures we provided.

If you need further assistance, do not hesitate to contact us as we are always willing to help you. All we need is information to feed us with more details as much as possible so we can provide you with more accurate solutions or troubleshooting guides.

Q: “The error message ‘Unfortunately, Contacts has stopped’ started to show up after my phone updated a few days ago. It is a new Galaxy S7 and I purchased it a few weeks ago. The error is actually just one of the few that started to come out after the phone updated its operating system. I’m very much disappointed as I paid a lot of money just to upgrade to this device and now this. Can you guys suggest a thing or two that I can do so I can fix this problem? Thanks in advance.

A: If the Contacts app is just one of the apps that crashes after the firmware update, then there’s a chance it’s just a minor firmware issue. It is a pre-installed app so there’s no point in isolating the problem whether it’s caused by third-parties or pre-installed ones. So, the first thing you should do is to delete the system cache.

More often, firmware updates may corrupt some of the caches used by the system due to compatibility issues. It is therefore necessary to clear obsolete caches so that the device will be forced to create new ones that are compatible with the new system. You don’t have to worry as system caches are expendables; they can be deleted without adverse effects to the system. You don’t even have to worry about your data and files as they won’t be touched.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Based on your description, I think this is the only procedure you need to do to fix this problem.

Q: “Hi. I just need your help on this problem. My Galaxy S7 seems to have been possessed or something because it updated automatically but then everything in it was wiped out including my contacts (200+) of them. Good thing I have a hard copy of them all as I have this little notebook I always carry around in case technology fails me like it happened recently. Okay, so everything was wiped out so the first thing I did was add the contact information of the people I often call or text and guess what, there is an error that pops up every time I open the Contacts app. It says, ‘Unfortunately, Contacts has stopped’ which prevents me from adding contacts. How can I fix this please?

A: If all you did was download the new update and the phone got wiped out, then something must have gone wrong as updates don’t often reset the phone. First of all, try to see if your phone successfully updated itself by looking at the firmware version in the settings as well as the baseband. Call your provider and verify the correct version of firmware that should be running on your phone now.

If your phone successfully updated itself, then the next thing you should try is to go after the Contacts app itself. It might be a minor app crash. Try to clear its cache and data and see if you can add a contact after that.

Clearing Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Contacts.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

In case the error still pops up even after you did the procedure above, then there’s no other choice but you have to do the master reset. That should take care of it.

  1. Remove your Google account.
  2. Disengage screen lock.
  3. Turn off your Samsung Galaxy S7.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “Droid guy, thank God I found you! I have a problem that I need you to help me with as I’m not really a tech person. I don’t know when it started but now every time I make a call, a message pops up saying about the contacts stopped working. When the error pops up, I can’t make a call and there are times that calls go through but when the error show, they get disconnected. It’s very annoying. Can you help?

A: If you make a call using a contact you saved in your phone and this error shows up, there’s a possibility that the connection between the Dialer and Contacts app is messed up. While the error specifically mentions the Contacts app being the one that crashes, the first one you should troubleshoot is the Dialer and the best thing to do is clear its cache and data.

Clearing Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Dialer.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Then, try to follow the same steps but this time choose Contacts and clear its cache and data. If, however, these procedures fail, then you should backup all your data and files and perform the master reset. That should fix the problem for sure.

Q: “I don’t know if you guys already encountered this issue with the Galaxy S7 but every time I add a contact or even edit an existing one, an error shows up saying Contacts has stopped. I’ve already tried clearing the cache and data of the Contacts app but it’s still showing the same error. What should I do next?

A: First of all, try to sync your contacts with your Google account so you’ll have a backup. Then, try to export them to your SD card just to make sure.

I understand you already tried clearing the cache and the data of the contacts app to no avail so the next thing you should do is clear the cache and data of the Contact Storage service. This will delete all contacts saved in your phone locally that’s why I want you to back them up before doing this:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Contact Storage.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If it fails, then try to do the master reset.

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