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How to fix Samsung Galaxy S7 Edge “Unfortunately, Messages has stopped” error & other texting problems

  • How to fix the error message “Unfortunately, Messages has stopped” on the #Samsung Galaxy S7 Edge (#GalaxyS7Edge) that occurred after an update.
  • Galaxy S7 Edge prompts that the recipient is invalid when user tries to send a message. Learn how to troubleshoot it.
  • Phone receives text messages in parts. Learn how to make it to automatically combine parts into a long text message.
  • Device reportedly attaches picture from the SD card when someone replies via text message.
  • How to make your Galaxy S7 Edge to stop sending text messages to your email.
  • Phone can’t receive text messages from iPhone users when they text first; messages come in only when they reply.

Galaxy-S7-Edge-texting-issues

Texting problems are among the most common complaints we received from our readers. In this post, I will address some of them including the error message “Unfortunately, Messages has stopped” that started after an update on the Samsung Galaxy S7 Edge.

Read on to learn more about these problems and how to fix them should you encounter one  in the future. You may also visit our troubleshooting page if you have other concerns as we have already solved a lot of problems since S7 Edge was released. Find ones that are similar to yours and use the solutions we provided. If they don’t work or if you need further assistance, then contact us and we’ll help you find a solution. Just fill up our Android issues questionnaire and provide us with the details of the problem.

Q: “I upgraded to the new Galaxy S7 Edge and it has been working so great until a small update arrived and it messed up my messaging app. Immediately after the update, when I try to text, the app just freezes and after about 3 seconds an error would pop up saying ‘Unfortunately, Messages has stopped.’ I don’t know what to do now because I’m afraid I would mess up everything when I did something. Can you guys help me out here please. Thanks.

A: The error means that the stock or native messaging app has crashed for some reason and since you said it started immediately after the firmware update, then it could be that some of the caches and/or data got corrupted. The first thing you need to do is to delete the system cache to force the phone create new ones that compatible with the new firmware. Don’t worry, none of your files and data will be deleted:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

The second procedure in case the first one failed is to do the master reset. With this, you need to backup all your data and files or everything saved in your phone’s internal storage as they’ll all be deleted. After that, follow these steps:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

I hope this helps.

Q: “I have problem with my new phone Samsung Galaxy S7 Edge. When I try to send message for my friends then I receive this message the recipient is invalid I don’t know why. By the way; I can send just for couples of my family. Please help me how can I solve this problem? Thanks, Hekmat.

A: It must have something to do with the contact’s information. Maybe the phone number lacks one digit or it could be anything else. Delete the contact you’re having problems with and try to send a message by manually entering the phone number that way you can verify further.

Q: “Cannot change the text received and sent to show as one after the other. it shows now as all texts from sender on top and my replies below. How can I change this?

A: I cannot quite understand what you mean but if by any chance you meant that long text messages are split into several parts, then there is a setting you need to check under the Messages app.

  1. From the Home screen, tap Apps.
  2. Touch Settings.
  3. Tap Applications and then Messages.
  4. Under More settings, tap Text messages.
  5. There must be an Auto Combination option.

The Auto Combination is all you need to enable so your phone will automatically combine parts of long text messages.

Q: “Whenever I’m group texting my family members I have the same 2 people messages show up on the day before whenever they send a text back. Everyone else texts show up fine and in order but I have to scroll up to the previous days texts to find the same 2 people texts that is being sent.

A: I can’t quite understand what you mean by the first sentence but try to check such contact has a duplicate. Also, you must check if Group conversation in the Messages settings menu is enabled.

Q: “In group messaging, my phone will attach a random picture from my SD whenever I get a reply from someone else. The picture is attached to their reply but I am the only one that can see it!

A: If you mean that replies from people you’re having group conversation with come with attached pictures that are saved in your SD card and you actually receive it, then that’s impossible. Try to clear the cache and the data of the Messages app, that would do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Q: “Every time I receive a text message I receive it in my text and email. I try to remove my email from messaging but it comes back and my messages still end up in both places. When I receive the mm messages the header always has my phone and my email. How can I keep this from happening?

A: Apparently, your messages are synced with your Exchange account. As you may have already guessed, disabling the sync will fix this problem.

  1. From the Home screen, tap Apps.
  2. Find Samsung and tap on it and then tap Email.
  3. Touch More, then Settings.
  4. Scroll down a bit to find Sync messages, then turn it off.

Q: “Not receiving text messages from iPhone users. Only if I text users first… If I do receive a message.. It is days later.

A: If you previously had an iPhone and you ported your number to your new Android phone, then it must be the iMessage that prevents texts from coming in. Deregister your number to fix it.

However, if you never had an iPhone, then the problem isn’t with your phone. You know what I think about this problem? I think those people got your phone number wrong. When they send messages first and go through their contacts to find your number, they find the contact that’s incorrectly saved that’s why you’d never received them. Replying to your messages, however, is a different story because they already received a message from you that contains your correct phone number.

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