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How to fix Samsung Galaxy S7 Edge “Unfortunately, Contacts has stopped” error

  • Learn more about the error message “Unfortunately, Contacts has stopped” that has been bugging many of the #Samsung Galaxy S7 Edge (#Galaxy #S7Edge) owners.
  • Understand how it’s connected to other apps and know the procedures you can use to troubleshoot or get rid of the error.
  • Read about the problem sent by one of our readers that suggests a firmware update may cause the Contacts app to crash.
  • Learn how to fix the problem involving the same error that pops up when the owner is trying to make calls.
  • Lastly, learn how to get rid of the error that shows up when the owner tries to add new contacts.

Galaxy-S7-Edge-contacts-has-stopped-error

There have been a lot of owners who were complaining about the error message “Unfortunately, Contacts has stopped” and the same is true with many Samsung Galaxy S7 Edge users. We received some complaints from our readers that’s why we need to address this issue now and provide answer to questions that have been looming since the release of this new Samsung flagship.

The error is referring to the Contacts app that manages your contacts list. Behind it there are some services that are necessary to make it work perfectly. For instance, the Contacts Storage service is the one responsible in storing contacts that are saved locally in the phone. The Phone app (Dialer service) also uses the Contacts app if the owner dials a number from the list.

I’m telling you all this because it’s important that you know what apps are connected to the app you’re trying to troubleshoot. You can see in one of the problems below that other apps can also cause one app to crash and return an error while others just simply force close upon launching.

Before going any further though, if you have other issues, visit our Galaxy S7 Edge troubleshooting page and look for issues that are similar or related yours. Feel free to use the solutions and troubleshooting procedures we recommended. If they don’t work or if you need further assistance, you can always contact us through our Android problems questionnaire.

How to Troubleshoot “Unfortunately, Contacts has stopped” on Galaxy S7 Edge

In this post, I will walk you through in troubleshooting the error message but it’s kind of a general troubleshooting. If you want to find out more about other instances that this error may occur, then continue reading below to understand how other users experience it and how to go about it if it occurs. But for now, here are the things you have to do to troubleshoot it:

Step 1: If the error shows up for the first time, reboot your phone first

Being a pre-installed app, the Contacts is embedded in the firmware and if it crashes, it could be a sign of a minor system glitch. Since we don’t know what’s causing or triggering it, let’s just assume that it’s a minor glitch with the app or the firmware itself. If it were the case, then a simple reboot will fix it.

After the reboot, try to open the Contacts app again to see if the error shows up. If it doesn’t, open the phone app and dial a number from your contacts list to probe further if the dialer has something to do with it. It’s necessary you know the trigger so it would be easier to troubleshoot it.

Step 2: Boot your Galaxy S7 Edge in safe mode

The purpose of this procedure is to isolate the problem right away. This will give you an insight what apps are causing the issue. If the error still occurs in this state, then the problem might be with pre-installed apps or the firmware. Otherwise, it must be the third-party ones that cause the problem.

This is an important step because there are a bunch of apps that actually use the Contacts app. For instance, if you installed third-party messaging apps, they too can access your contacts through this app. The same thing goes if you installed third-party phone apps.

If the error shows up in safe mode, then you don’t have to worry about your third-party messaging and phone apps. However, if it never shows itself up, then it’s time you went after those you recently installed and try to disable or uninstall them until you can figure out what the problem really is.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 3: Clear the cache and data of the Contacts app

This will reset the app to its factory default settings and deletes it cache that might have been corrupted for some reason. But just to make sure you won’t delete all your contacts accidentally, try to sync your phone your Samsung or Google account to back them up in the cloud or you can simply import them to your microSD card.

Didn’t I tell you about the Contact Storage service that holds onto your contacts that are locally saved in your phone’s internal storage? You don’t want to touch that for now especially if the error message only pops up when you open the Contacts app and that it only speaks of the app itself.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Contacts.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 4: It’s time to level up on your troubleshooting and go for the firmware

After doing the first three steps and nothing changed, it’s time to go after the firmware but for the sake of your data and files that you may not have backed yet, let’s do the safe procedure first. In this case, it’s the wiping of the cache partition.

Let me explain briefly why it’s important to do this.

There are times when the system gets corrupted. It may occur out of the blue or after an update. If the cache is corrupt, the system may not function properly and may lead to some apps crashing or performance issues like freezing, lagging and reboots.

The system cache can be deleted at will because the system will create new files to replace it. It’s even advisable to delete the cache every now and them to make sure everything the system use is up-to-date. Here’s how you delete the system cache:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: You have no other option but to perform the master reset

After you’ve exhausted all possible solutions, you should consider bringing the phone back to its factory defaults, delete all caches and data in its memory and build it up from scratch again. The master reset is your last resort but it may also be your best bet in fixing this problem.

However, please note that all your data, files, pictures, music, videos, etc. will be deleted. That’s why we always put this procedure at the end of every troubleshooting because of the hassle it causes. The choice is yours if you want to do it or just head straight to a shop and let the technician do the troubleshooting. But let me tell you this though, we technicians always begin our troubleshooting–especially for serious issues–with the master reset.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

I hope this helps.

Other Problems Related to the “Contacts has stopped” Error

Now, let’s go to some of the complaints we received from our readers. It’s time you understand how this error occurs to some and how to deal with it depending on the situation you’re in.

Error occurs after updating Galaxy S7 Edge

Q: “I have the Galaxy S7 Edge and last week I think there was an update that I installed (not that I want to, I just didn’t have a choice). After the update, the phone rebooted an everything worked fine until I discovered that when I open Contacts, it crashes and says that the app stopped working. It’s very annoying and I’m starting to freak out considering it’s a brand new phone and now it has some issues. Help me.

A: This is one solid proof that updates may often mess up your phone but I think it’s just a minor problem that can easily be fixed by either clearing the cache and data or wiping the cache partition. I suggest you do the first one then wipe the cache partition if it fails. Follow the steps above for these procedures.

Contacts has stopped error shows while trying to make phones calls

Q: “It’s the S7 Edge and it’s showing a message when I dial a number. It says that the contacts has stopped but it pops up when I haven’t even chosen a contact yet. Why is this happening to my phone? I really don’t know. Not really that tech savvy and that’s why I’m asking you to help me on this. Thanks.

A: I said earlier that some apps may also cause other apps to crash and this is a concrete evidence of that. When you dial a number, the error pops up because the Contacts app already crashed. However, try to probe further if the problem occurs only when you choose a contact from your contacts list or even when you manually enter the number you want to call.

If the error pops up only when trying to dial a phone number that’s in your contacts list, then clear the cache and data of the Contacts app. However, if it shows even when you manually enter a phone number to dial, then the problem is with the phone app. For that, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Dialer.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Contacts app crashes when trying to add a new contact, can’t access other contacts

Q: “My phone is totally fine when it come to other aspects, the problem is when I add a new contact or phone number, an error shows up saying about the contacts has stopped. Can’t really recall how or when this problem started but it’s very disappointing having a phone like this that’s haunted by a problem that I don’t know how to fix.  If you guys know how to get rid of this error, then please tell me.

A: It seems to me that the problem isn’t with the Contacts app but with the Contact Storage service. It runs side-by-side with the app and it holds the information of all contacts saved in your phone locally. We’re not really sure why this is happening but the safest way to troubleshoot it without losing your contacts is to clear the cache and data of the Contacts app first. If the problem remains, then you really have to clear the data of the Contact Storage service but it also means you will the contacts saved in your phone’s memory. So, make a backup through your cloud accounts or just import them to your SD card and then follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Contact Storage.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

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