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How to fix Samsung Galaxy S7 Edge that shows “Unfortunately, Gallery has stopped” error

  • Learn what the possible causes of the error “Unfortunately, Gallery has stopped” error on the #Samsung Galaxy S7 Edge (#S7Edge) are.
  • Learn how to troubleshoot the error and successfully fix it using our deductive troubleshooting procedures.
  • Also learn how to boot your phone in safe mode, clear an app’s cache and data, delete the system cache and lastly, do the master reset correctly.

Galaxy-S7-Edge-Gallery-has-stopped

The error message “Unfortunately, Gallery has stopped” basically means that the Gallery app crashed although it is just one of the symptoms. In other cases, the app may just close immediately after it’s launched. There are also times when the app causes the phone to blackout or freeze and the worse of them all is when a simple app crash results to random reboots or even boot loops.

So, in this article, aside from addressing the obvious problem, which is characterized by the error message, we will also tackle other situational issues that may occur to you sooner or later. It is always better to know how to deal with these problems so that when the time comes that one of them exhibits symptoms in your phone, you already know what to do.

Before going any further, if you have other concerns with your Galaxy S7 Edge, visit our troubleshooting page as we already addressed a lot of issues with this phone since it was released. Try to find ones that are similar to yours and feel free to use our solutions. If they don’t work or if you need further assistance, then you can contact us directly by filling up our Android problems questionnaire. We will get back to you as soon as we can but make sure you provide us with detailed information of your problem.

Possible Causes

Just before we jump into our troubleshooting, I guess it’s important you understand what this problem is all about by looking at its possible causes.

An app may crash if:

  • Another app that’s connected to it crashes
  • Its cache and data got corrupted
  • It has compatibility issues with the new firmware
  • It needs to be updated to work well with the firmware or patch its bugs
  • The hardware it uses has issues and refuses to work

Fixing “Unfortunately, Gallery has stopped” error

Just before we jump to our troubleshooting, here’s one message sent by our reader that best describes this issue:

I just switched from Apple to Droid for the first time. I’ve watched videos, been through the book. I’m absolutely confused. I believe this is a good phone – I liked all the advertised featured. But, when T-Mobile transferred things from my iPhone 6S, it left me with little memory on this phone. I was in the gallery and deleting photos as I have them on my iCloud. I had made it about a third of the way though when I got the first ‘Unfortunately, Gallery has stopped.’

My battery was a bit low. I let it charge all the way up. I tried again. Opened it, instantly that pop up. I tried a reboot. No luck. Now, as for the download situation. Is it people trying to send a picture and I can’t retrieve  it? Is it a text block as we Apple users so enjoyed? I’m supposedly connected to my Wi-Fi, but it’s just a rubbish mess. Any help would be most appreciated.

The Gallery app is pre-installed, however, some of the apps that are connected to it especially ones for sharing are third parties. For now, we don’t know exactly if the issue is with the Gallery itself or caused by those third-party apps. So, isolate the problem, we need to boot Galaxy S7 in safe mode to temporarily disable all third-party apps and services.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 Edge’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now that you’re in safe mode, try to see if the Gallery app still crashes when you open it. If it does, then it’s certain the third-party apps don’t have anything to do with the problem. In this case, it’s safe to troubleshoot the Gallery app and the first thing that needs to be done is clear its cache and data.

them, it just manages them so no matter how many times you cleared its data, those files won’t be deleted. It’s also better that you do the following steps while in safe mode:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If the error stopped showing up after you did that, try to open the Camera app, take some pictures or record a video just to verify further if the problem still occurs. There are times when the camera crashes and affects the Gallery. If the phone works just fine, then perhaps the problem has been solved, although continue to observe it to know what actually triggers the error if it shows again in the future.

On the other hand, if clearing the cache and the data didn’t fix the problem, there’s a possibility that the problem is at the firmware level, which is a bit more complicated than it seems. In this case, you need to go after the system cache first in hopes that the problem is caused by just corrupt caches. Deleting the system cache will force the device to create new ones that are compatible with the system.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

The phone will be rebooted back in normal mode with all third-party apps running. So, if the error still shows up, you have to boot your phone in safe mode again to determine whether the error still shows up and if it does, you have left with no choice but to perform the master reset. I understand if you’re hesitant to do this considering the hassle you have to undergo in backing up your data but it it’s what’s necessary to fix this issue, then its worth. There is, however, no guarantee that the problem will be solved by it:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

The error “Unfortunately, Gallery has stopped” is supposed to be a minor app issue, however, we already witnessed some cases wherein this kind of problem escalated from being an app problem to a more complicated firmware concern. So, if you haven’t fixed it by doing the reset, re-flashing the firmware may be the only solution. However, for the sake of the warranty and your convenience, it’s better you seek assistance from a technician.

To sum it up, if you have an app crashing on your Galaxy S7 Edge, you should first isolate the problem to know if it’s caused by a third-party or pre-installed one by booting in safe mode. Then, try to address the problem by going after the app that’s crashing and slowly moving towards the apps that are connected to it. So, with Gallery, the apps that are often connected to it are Facebook, Instagram, Email, Messages, Bluetooth, etc. If you can’t fix the problem at the app level, then troubleshoot it at the firmware level going after the system cache first and then the data.

I hope that this troubleshooting guide can somehow help you. Feel free to contact us if you have issues with your phone as we are always willing to help. Just fill up our Android problems questionnaire with all necessary details about your problem and we’ll do all the research for you.