- Learn how to fix your #Samsung Galaxy Note 5 (#Galaxy #Note5) that shows “Unfortunately, Settings has stopped” error after #Marshmallow update.
- What to do if you get locked out of your phone after an update.
- Emails remain in the phone even after they’ve been deleted from the server after the update.
- Is there something you can do if you forgot your the pattern you use to unlock your phone?
- Note 5 restarts and got stuck on the startup page after an attempted downgrade to Android 5.1.1 Lollipop.
- What to do if the phone charges and disconnects after a few moments.
- Note 5 updated but restarts while trying to optimize apps.
- Second hand phone is asking for the original Google account.
- What to do if you get the “Kernel is not SEAndroid enforcing. Custom binary blocked by FRP lock.” error while trying to root your phone.
- What you should do if your phone’s screen got black with blue light flashing while using WhatsApp.
- Note 5 has issues with its screen brightness, 3G connection and third-party apps after an update.
Most of the Samsung Galaxy Note 5 owners were anticipating the Android 6.0.1 Marshmallow update, which took Samsung and carriers too long to roll out, only to be disappointed after installation due to problems that occurred.
In this post, I addressed some of the problems our readers encountered including the error message “Unfortunately, Settings has stopped.” So, read on to know more about these issues and learn how to tackle them in case they’ll occur to you.
For those who have other issues, visit our Note 5 troubleshooting page and look for problems that are similar to yours. You may use the solutions we provided and if they don’t work, feel free to contact us by completing our Android issues questionnaire.
Q: “I wanted to change back my lock screen from pattern to fingerprints, but when it asks me to enter my password, I entered, then it shows ‘Unfortunately, settings has stopped.’ I’ve tried to restart and even reboot it but it still shows the same thing when I enter my password.”
A: The “Settings has stopped” error might be just a minor app issue or a more serious firmware problem and we need to find out which is which to be able to troubleshoot and fix it. So, here’s what I need you to do:
Step 1: Boot your Galaxy S7 Edge in safe mode to temporarily disable third-party apps. Settings is a pre-installed service which is connected to all apps, services and features. Booting in safe mode will give us an insight if the problem is with pre-installed apps or third-party apps. Here’s how you boot it in safe mode:
- Turn off your Galaxy S6.
- Press and hold the Power key.
- When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
- Continue holding the Volume Down button until the phone finishes the restart.
- When you see Safe Mode on the lower left corner of the screen, release the button.
You’ll still be asked to enter your password even in that state so key it in. If the error still shows up, then it’s either the Settings app that has issues or the firmware itself and it might be just some corrupt caches or data.
Step 2: Try deleting the system cache to get rid of possible corrupt caches from the system. These files are used by the system make apps run smoothly after they’re installed or after the first use. While they’re important, they can easily be replaced when deleted as the system will create new ones. So, you really don’t have to worry about anything as all your data will remain intact. Here’s how you do it:
- Turn off your Galaxy Note 5.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the problem persists after deleting the system cache, then you have no other option but to do the next step.
Step 3: You need to do the master reset to delete system data, settings, apps, etc. It will bring the phone back to its factory default settings. It’s a very effective troubleshooting procedure but the thing is, it’s also a hassle backing up every single bit of data in your phone that you don’t want to lose. Still, it’s worth it so here it is…
- Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
- Turn off your Samsung Galaxy Note 5.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
I believe this is as far as you go.
Q: “I reset my phone without taking the OEM lock off. I had made a new Google account and I have no idea what the password is. I thought I had it written down but I didn’t. What I have tried is this. This is where I screwed up I used Smart Switch to update it to Marshmallow. I also tried the OTG cable method with the unlock file on it but nothing happened when I did that. I also tried the side sync method but it also didn’t work.”
A: Security is the reason why Google and smartphone manufacturers added such feature. Average users will definitely find it very difficult to bypass. If you’ve tried our method which employs the use of an APK to gain temporary access to the Settings menu but failed, then there’s one thing left to do: manually flash the firmware. This method, however, requires advanced knowledge and it has a lot of risk. You may end up bricking your phone along the process, so beware. It’s better that you have someone do it for you; someone more knowledgeable in flashing firmware on an Android phone but still nothing is guaranteed here. It may or may not work.
If you also call Samsung or Google, you’ll be asked to verify the Google account, which you can’t because you don’t know the password in the first place.
Q: “After upgrade to Android 6.0.1 my email messages continue to accumulate; i.e., I delete emails from the server only when I have read them on my desktop computer. In the past, on my phone, the emails would disappear from the phone whenever I had deleted them from the server through my desktop. Now they remain on my phone after they are gone from the server. I assume that at some point they will use up my available memory and affect my use of the phone by other apps.”
A: It seems to me that you’ve setup your email account using the POP3 server type wherein copies of emails get downloaded from the server to the client (in this case, your phone) when they come in. The best way to go about it is to remove your account, clear the cache and data of the email app you’re using, which will delete all your settings and messages, and setup your email account once again but this time use IMAP.
Q: “I’m stuck unable to change my security settings because I forgot my ‘draw pattern’. I think i had enabled multi-level security in my note5. I had set ‘finger print’ to unlock locked screen. Whenever i restart or off my phone, it will ask for pattern security and backup pin next if i forgot my draw pattern. I want to avoid factory/master reset just to clear or reset my draw pattern. Any solutions? Thanks in advance!”
A: If you don’t know the pattern to draw to unlock your phone, then no one does. Security measures exist so others can’t get into your phone. The same goes for PIN and Password. Without resetting it, you will never regain access to your phone, although if you don’t know the Google account you’re using in it, you’ll also be in big trouble after the reset.
Q: “I was trying to downgrade it to 5.1.1 and all went well ill the phone tried to reboot. It is now stuck in the Samsung startup page and I cant get into the recovery mode! It restarts / reboot into the Samsung startup page).”
A: Apparently, something must have gone wrong; the flashing might have been interrupted or not completed, you may have flashed the incorrect firmware, you may have missed something, etc. Whatever the reason is, there’s one way to fix it–flash the stock firmware. So, since you’ve already tried downgrading your phone from Marshmallow to Lollipop, I’m confident you’re savvy enough to do that. Goodluck!
Q: “When not connected to the charger, the “Not charging” error box pops up about every 5 seconds, with maybe a minute or two break every once in a while. The small bubble type sign also shows above the home button, usually implying that it is charging.
I just had a different problem where the screen went black with a small white x in the corner and had to do a factory reset, however, the charging error message was still happening before I performed the reset, and it continued to happen as soon as the phone restarted, during the setup wizard.”
A: Based on your description of the problem, it appears like it’s not an issue with the firmware at all. It could be that the charger or its cable can’t make proper contact with the phone’s charging receptors. That’s why it keeps on charging and not charging when the connection breaks and gets re-established.
Try to use a different charger or if you don’t have one, plug the phone to your computer. If the problem has something to do with the connection, then your computer should be able to detect the phone. However, if the issue is with the cable, it might just do the same thing; connects and reconnects, which may leave your computer notifying you that something has been connected to the USB port.
The possibilities are:
- It’s a charger problem – it can be fixed by buying a new one
- It’s a cable problem – still can be fixed by buying a new charger
- It’s a problem with the phone’s USB port – a technician is needed to check and repair it
- It’s a serious hardware problem – definitely need a technician to do some tests
Q: “I received an upgrade notification of the OS to 6 on my note 5. As notified i started installing it but soon after it went on the installing application stage and from there i noticed two things, it would connect to my WiFi and reboot while installing application. I have not been able to use my phone now since it does not boot rather reboots at the installing application stage. Please help.”
A: More often, after installing an update, the phone will optimize previously installed apps and it may reboot a few times. I’m not sure if this is the case with your device but the possibilities are:
- Some apps are just being optimized
- The update was unsuccessful
- The update was successful but some files got corrupted
Here’s what I think you should do:
- Try wiping the cache partition first
- If deleting the system cache failed to fix the problem, do the master reset
- If the reset failed as well, manually flash the stock firmware using Odin
I hope this helps.
Q: “I have purchased a second hand Note 5 but after the reset I cannot put my Gmail ID in it and it asks for the owner ID. Being a second owner I can not used his ID but now it does not accept my or owner ID. I have read that it will be locked for 74 hours but if I want my Gmail ID to run on the phone it will give any problem? That’s my question friend.”
A: You’ll never know until you get there. You know the 72-hour “waiting period” that Google imposed only acts like it’s a glimmer of hope. It may or may not work but still it’s worth the wait. So, wait it out and see if you can use your Google account. If not, try reading our post on how to bypass the FRP lock with the Note 5.
If all else fails, contact the first owner, use his account and do the Factory Reset through the Settings menu.
Q: “While I was installing this root program, mobile went blank with a black battery with a lighting bolt through and 2 red faults up in a left top of screen. “Kernel is not SEAndroid enforcing. Custom binary blocked by FRP lock.” Hope you can advise. Thanks Brian.”
A: You flashed something on your phone with your Google account still in it and/or screen locks still engaged. It’s a security feature that can only be bypassed if your flashed the stock firmware. You’re savvy enough to root your phone, I know you know how to manually flash the stock firmware.
Q: “I was texting on WhatsApp, all of sudden my Note 5 screen got black with blue light flashing on screen. Then it did not respond. I tried to press power keys, volume down simultaneously but it is not working. Still screen is black but cell phone is being charged. Because I can appreciate red charging light. My device was read by Samsung switch software on my mac too but there was black screen and few flashes of blue light when ever I pressed any button. I am stuck, please help me with this. Thanks.”
A: Have you heard of the term “system crash” before? This is it. Forced Restart can fix this, which you already did to no avail because maybe, you were doing it wrong. So, try this; press and hold the Volume Down button and then press and hold the Power key without releasing the Volume Down key. Keep both keys held for 10 to 20 seconds until the phone reboots. That’s it!
Q: “Since I have updated my device to Marshmallow 6.0.1 some minor issues occurred:
- Sometimes the screen Brightness gets dark even though it is set in Auto mode.
- 3G connection will stop working and I have to toggle off then on its icon to work.
- Some softwares don’t work work well after the update like MX Player, Omni Swipe and Pie Control.
- Sometimes I get a messages tells that some app stops working.
Please help me.”
A: Corrupt system cache. That’s often the reason why these things occur after a major firmware update. So, try wiping the cache partition first. If that fails, do the master reset but make sure you backup everything you don’t want to lose.
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