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How to fix Galaxy Note 5 bugs after updating to Android Marshmallow, other issues

Note 5

While newer Galaxy Note 5s may already come with Android Marshmallow at this time, most originally ran with Android Lollipop when they were purchased. If you are one of the early adopters of Galaxy Note 5 last year, you most probably encounter a post-Marshmallow update issue right now.

In this post, we publish a report by one of our community members showing multiple problems after Android 6.0 was installed on her #GalaxyNote5. We hope that this article can help shed light on the matter.

  1. Fingerprint security on Galaxy Note 5 not working after Marshmallow update
  2. How to fix Galaxy Note 5 bugs after updating to Android Marshmallow
  3. Wet Galaxy Note 5 freezing and overheating
  4. Galaxy Note 5 asks for backup password if left unused for a few minutes
  5. Outgoing calls on Galaxy Note 5 not working from time to time

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Fingerprint security on Galaxy Note 5 not working after Marshmallow update

The new Marshmallow update has caused an issue that can only be corrected by doing a factory reset. This is what happened to me.  I setup the fingerprint option for security. I was asked to setup a password also. After doing this I couldn’t open with my fingerprint or the password. I talked with Samsung and the rep that helped me said it is an issue that they and Google are aware of. Supposedly Google is working on the issue. Needless to say,  I was not happy! Luckily everything was backed up on Verizon Cloud so I did recover almost everything. Thought your readers would like to know.  Don’t setup the fingerprint option until Google fixes it!!! — Debbie

Solution: Hi Debbie. Although there’s no official acknowledgement from both Samsung and Google about this issue, it’s been reported by some of our community members as well as other Galaxy users to other third party Android forums. Your confirmation is therefore an additional information that supports the fact that the issue does not happen in isolation. We appreciate your effort in letting our community know about this problem.

Problem #2: How to fix Galaxy Note 5 bugs after updating to Android Marshmallow

I have a few issues after updating to Marshmallow. First my weatherbug doesn’t automatically load when I start the phone. I’ve tried erasing the cache and data, also reinstalled the app. It still doesn’t automatically load upon starting the phone.

Second, Gmail doesn’t sync. It syncs once in a while, but most of the time, I have to manually refresh to see any new emails. I also tried erasing the data and cache.

Third, Facebook doesn’t refresh. When I tried with manually refresh, it keeps saying cannot connect. I have to connect my phone to Wi-Fi in order to use the app. I tried deleting cache and data, also deleting all the previous updates as well. It seems like the only way it’ll work is of I connect to any Wi-Fi.

Lastly, my voice mail doesn’t work anymore. It keeps giving me error message but when I open the voice mailbox, it shows there’s nothing in it.

Thanks. — Serena

Solution: Hi Serena. If you’ve been using Android devices for last few years (and presumably update them whenever you received notifications to do so), you should have noticed that updating from one Android version to another is always messy. This is because there are just so many variables that can come into play during and after the update. Although Google (the Android developer) provides general guidance to other parties involved in the creation of apps and Android updates like app developers and carriers, there’s technically no standardized update system that everyone abide by to minimize bugs as much as possible. Hardware manufacturers like Samsung, Sony, HTC, among others, create their own firmware for their devices resulting to modifications of Android. Some of these modifications may not entirely work harmoniously with how Google developers have planned a new Android version should run, thus creating a problem later on. The same situation can happen if you throw in other parties that can also add their own creative ways like your carrier and app developers. Together, the tweaks and their effects can make or break the new update in so many unexpected ways.

This situation, popularly known as fragmentation, is one of the major reason why a newly released Android version can somewhat become a “bad” OS overnight. As it stands, Android update system will always be more problematic compared to Apple’s iOS update system. While iOS devices are not perfect, they suffer considerably less when it comes to post update issues compared to their Android counterparts in this regard. We’re not saying that Android devices are inferior, as some Android devices offer more interesting features and more advanced hardware compared to Apple’s flagship phones, but we’re merely pointing out the fact that the way update works in Android platform seems to result to more problems.

That being said, issues following a major Android update cannot be entirely be caused by one party. The real reason for multiple bugs like the ones you mention here can be due to a corrupted firmware, outdated/incompatible third party app, poorly coded carrier-provided Android update, or a combination of all of them at once. There’s no way to know for sure which is which and there’s only so much a user can do on his/her end to fix problems. Sometimes, bugs are ironed out after a patch is installed for an app or the operating system but that may take time and depend whether or not concerned parties are aware of the problem. What you can do on your end at this time is to do two things — wipe the cache partition and do a factory reset.

These two procedures are the only ones that anyone can do. If problems are caused by an outdated system cache, wiping the cache partition will easily fix them. If that won’t change anything though, you always have the option to try a factory reset to force the device to run a clean operating system. If they remain after doing these two potential solutions, you can safely assume that the problem is due to factors beyond your control. You either have to uninstall apps to see if one of them is the culprit, or simply wait for a patch to be released to fix bugs.

Now, for easy reference, here are the steps on how to wipe the cache partition:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 

For resetting your Note 5’s settings to factory defaults, the steps are covered below.

Problem #3: Wet Galaxy Note 5 freezing and overheating

Few months back i bought a Samsung Note 5. last week by mistake it fell in sink. i immediately took it off and wiped it but it was too late as water was inside and could see it in the camera. few hours later went to the Samsung SC, and due to water spill they told warranty won’t be covered. they checked and next day informed me aboutt motherboard failure and asked for US$150 for replacement and none of my data could be retrieved.

Due to cash deficiency, i took it and informed them I’ll have it repaired later. After 2 days of this incident, i did charge that mobile. it charged and did switched on. it was perfect except the home button won’t work and i did backup of my data. 2 days after, the real issue started. it will freeze for some time and the “GALAXY NOTE 5” logo appears and even if i hard restart it won’t start. like after 5-8 minutes it would start and be normal for few hours. then the same issue.

I did try to factory reset my device and it did happen. but the same problem persists. once alive if i power off and restart it again the same issue persists, it freezes for 5-10 minutes and device heats up badly. — Ahamed

Solution: Hi Ahamed. Water or liquid can cause corrosion in the circuit board causing permanent damage. Depending on the type of liquid or chemical now residing inside your phone, a component or set of components may have already been compromised at this time. Ideally, you were supposed to remove the battery from the phone right after you pull it out of the water to prevent shorting parts. We know this is impossible without voiding the warranty so there’s really nothing that you can do about it.

Keep in mind that the longer the battery stays in that phone, the higher the chance of it damaging components. Leaving a working power source connected to a wet circuit means allowing current to flow to places it’s not supposed to go to, a certain death sentence.  Turning the phone back on without making sure that there’s no liquid inside was disastrous and may had actually caused the problems you’re experiencing right now.

We want to be  blunt about this: a water-damaged electronic device cannot be fixed by doing a software troubleshooting. There’s no software modification or manipulation  in the world that can be done to fix your phone. You either have to bring it back to Samsung and have the motherboard replaced, or simply get a new phone.

Problem #4: Galaxy Note 5 asks for backup password if left unused for a few minutes

My phone model is Samsung Note 5. After I updated my Android to the latest version, over the air, I’ve been facing a very strange problem.

Problem is that my phone asks for Backup Password if I haven’t used it for a few minutes. And it is written there that due to the “restart”, backup password is required.

I haven’t seen my phone getting restarted, not even once. Even then the fingerprint scanner doesn’t work and it asks me for the backup password. And if I’m using my phone continuously and the rest is not for more than 10 minutes then fingerprint unlock works, and sometimes even after a whole night of rest it works…

Now I want to know is there any issue of restart in Marshmallow in my model?

What should I do ?

I have tried soft reset, didn’t fix the issue. — Hassaan

Solution: Hi Hassaan. This may be an isolated case so we highly recommend that you try to wipe the phone’s cache partition first. After an update, the system cache may get corrupted or may contain incompatible old files that can result to problems. Wiping it clean will force the phone to create a new cache afterwards. Please refer to the steps above on how to do it.

If nothing will change after deleting the system cache, make sure that you do a factory reset. Here are the steps on how it’s done:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Outgoing calls on Galaxy Note 5 not working from time to time

Cannot make calls through Samsung dialer. I get the standard message in top right corner, “dialing…,” but no sound and after 5-10 seconds it drops trying to dial the number. If I immediately try again it will drop trying after 1 or 2 seconds.

I can receive and answer calls (talk), send and receive texts messages, and I can make and connect calls through another app such as WhatsApp or Skype. My service is usually showing LTE or 4G (getting 38 Mb/when tested). Everything else on the phone appears to work normally.

I turned it off, removed the battery and put it back together after about 30 sec. I also followed other advice you gave and wiped the cache partition. Neither solved my problem. As I typed this, I managed to call another cell phone, I could hear them they could not hear me. I tried this number again unsuccessfully, but can still text them.

Any help would be great, puzzled. — Alan

 

P.S.

15 minutes later…

I have kept trying and have succeeded in connecting a few outgoing calls to land lines. I can hear them and they can hear me. No discernible pattern, some from my contact list, others by dialing the number. This was short lived I am back to not having any success with outgoing calls. I still receive incoming calls.

Solution: Hi Alan. Intermittent calling problems may be network-related and not an issue with your device at all. If you suspect that it’s a phone trouble though, we recommend that you perform a factory reset and observe it for 24 hours. Just in case the problem is due to a bad third party app, you can also delay installing your apps after a factory reset during the observation period. Running a clean, factory state operating system during the observation period is the only way to know where the issue may lie. If the problem occurs during this time, that’s an indication it’s being caused by your cellular service provider.

If your outgoing calls go through without problems, make sure that you go over the list of apps you have installed to see which one of them may be the culprit. You may have to install each one and observe how calling behaves to identify the cause.

 


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