Here’s another list of #GalaxyNote5 issues that we’ve collected so far. The first issue hounds many users across multiple devices so we say this is not a problem isolated to the Note 5. We hope that the solutions outlined here can be used by other users who may have the similar or related issue.
The following are the topics discussed in this material today:
- Deleted emails keep reappearing in Note 5 email app
- Poor reception causing Galaxy Note 5 to lose battery power fast
- Galaxy Note 5 Wi-Fi and Bluetooth not working
- Galaxy Note 5 overheats and Wi-Fi and Bluetooth not working
- Galaxy Note 5 gradually loses battery capacity and sometimes won’t charge past 79%
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Hi. I’m currently using a Note 5. I have a problem with the Email syncing. I’ve set the email settings to retrieve total number of email from my server, but every time I delete a new email, the old emails of past years will appear in my folder as unread mail.
Here’s an example:
Imagine there are a total of 1000 emails in my server. My phone settings is able to keep 500 emails at one time. When a new mail comes in, the 500th mail will be pushed out of the storage. But as i delete this latest mail, the mail that was pushed out earlier as a result of this new incoming mail will pop up again as an unread mail.
This happen each and every time i delete the latest email. And this is getting very irritating and frustrating.
I don’t have this problem with my iPad or iPhone.
Seriously hope you can help me. I have complained to Samsung service but they can’t assist me.
Thank you. Regards. — MK
Solution: Hi MK. An issue identical or slightly different happens across all platforms (iOS, Android, Windows Phone) so we know that this is not an isolated case. Samsung and Google don’t have an official solution for this problem and neither do we. Your best option for resolution is to do trial-and-error method to see which suggestions below will work on this case.
Reconfigure your email account
There are two download protocols that an email client can use — POP3 or IMAP. If you’ve configured your account as IMAP right now, consider switching to POP3 and vice versa.
Use another email client
Some users reported in other Android forums that sync issues are absent when they use third party email clients. If you’re using the stock Samsung email app, try to find other email clients like Aqua Mail, Blue Mail, Cloud Magic, to mention a few. Some of these email clients are not free so try using the free ones first.
Use official email app
If your email service provider has its own Android app that’s compatible with the Note 5, we recommend that you use it instead of the native Samsung one. This will minimize potential bugs that Samsung developers may have overlooked.
The same is true if you’re using popular email services like Yahoo, Gmail, Hotmail/Outlook, etc. These email services have their own official email app that you can try to see if it will fix the problem.
Login to your webmail account and manually delete emails
If your email provider has an available webmail that you use to check your emails on a computer, try to check the settings to see if there is a sync setting that you may have misconfigured. Webmail settings vary per provider so there’s no specific steps that we can give you. If you need assistance in navigating the settings, don’t hesitate to contact your email provider.
Also, you can try to manually delete your emails from your webmail inbox so they go straight to trash or delete folder. Doing this step will automatically be reflected to your Note 5.
Hi. My carrier Optus recently updated their tower and have checked to see if it was their problem that was causing the issues. They stated all fine from their end and my phone and Samsung says phone is fine also after firmware update and factory reset. but since then the signal bars do not display, battery drains too quickly, calls drop out and I had thought I had no service for the week during their upgrade of the tower due to having no bars displayed on the phone.
but I found that I can get texts and phone calls and was able to send both text and phone calls through, though text take a fair amount of time while at times to send even when no bars are displayed.
My battery drains within the day after been fully charged. I have turned off the applications I do not use by going to settings>More> Application manager press the icon>and then press>Force stop. I have removed all the games my grandchildren had on there and just re-installed a couple but this has not stopped the battery drain.
I have turned off the phone for 1 minute restarted, then tried removing the SIM as well. I also did a factory reset.
Done with the Samsung tech on the home phone, still same issue — no signal bars and battery drains by the end of the day around 5-6 pm after been recharged and taken off recharge at 6.30 in the morning as it takes that long to charge.
Both my carrier and Samsung state that they have done everything that can be done. I happen to like this phone and would like to fix it if possible. Thank you. — Mrs. De Martin
Solution: Hi Mrs. De Martin. If the poor reception/signal and battery drain issues started happening after a supposed tower upgrade, the problem may not be entirely lie on your device. This means that battery drain is most probably the result of your device constantly searching for your carrier’s signal.
Either your area is located in a poorly covered location, or that there’s a network problem that results to weak signals reaching your location at this time. Both these situations are beyond your control and can only be fixed by either switching to another carrier (with a hopefully stronger signal) or by asking direct assistance from your carrier itself. Some carriers are open to installing signal boosters in their customer’s house so try to ask them for it. If they don’t support signal booster installation, you really have no other option except moving on by switching to another carrier.
Keep in mind that if your device constantly lose cellular signal, it’s supposed to automatically search the airwaves until it finds one again. This constant searching, reconnecting cycle is resource demanding because the system has to do a lot of tasks in the background. It also means that your device expends precious battery power every time the cycle happens, which results to battery drain issue.
Although there are other factors that can cause battery drain such as malware infection, battery malfunction or daily “wear and tear”, problematic apps, too much screen brightness, or other hardware errors, we think that the main cause of your power drain issue is poor signal reception. Try to address the poor signal issue first and we believe battery drain issue will go away.
Remember, poor signal issue cannot be fixed on your end. It’s not a device problem so make sure that you work with your carrier in finding ways to resolve it.
All of a sudden my Wi-Fi and Bluetooth will not work. This is an AT&T phone however i don’t have service on it. I am a digital photographer / artist and I use this Galaxy Note to edit & create works of photo &digital art. (The stylus precision is why) I have been doing extensive projects with this phone for several months. I connect to Wi-Fi via my home internet and do a lot of Bluetooth exchanges between this Note 5 and my mobile phone which i do have service on.
All of a sudden one day, the wi-fi will not stay on, nor the bluetooth. I did EVERYTHING — wiped cache partition, started in safe mode, took it apart and checked the antenna and motherboard etc, nothing has worked. Did soft reset, hard reset, then unfortunately even did the factory reset, STILL NOTHING . Now i have this totally useless Note Because of doing the factory reset, i lost the apps i had already been using on it, to edit photos & make vector images, which i didn’t need wi-fi or bluetooth to work within those apps. it was just a pain transferring files to SD card instead of sending my finished work via bluetooth or wifi… so now I’m completely at a loss. Any advice? — Lisa
Solution: Hi Lisa. There’s only so much that you can do on your end to fix this problem. The most that an average user can do is reset all settings to defaults via factory reset. If Wi-Fi and Bluetooth connections remain spotty or won’t even work at all right after a factory reset (and without any apps installed), that’s an indicator that you have a hardware trouble at hand. It’s possible that the Wi-Fi and Bluetooth IC is damaged or may have stopped working for some reason. If your Note 5 is still covered by a warranty, call Samsung or your carrier to have it fixed.
Soft, hard and factory resets all done but still Wi-Fi and Bluetooth will not connect. The line under the logos on these buttons lights up but not the logo as it should and they never connect or turn on. Not even in the new set up process after hard reset.
Also, the battery drains within an hour or 2 if phone is left on and unused. Also drains completely after about 6hrs if switched off with fully charged battery.
Have not looked at it for several weeks but now when I try charging it becomes extremely hot to touch on the top 1/3 of the phone, front and back (not the battery or that area but above it).
Samsung Australia won’t help me because it’s not an Australian model and I got about months use out it before it died so if you can tell me how to fix it would be much appreciated. I am quite capable of changing internal parts following videos etc but do not have the knowledge to know what to change. Regards. — Michael
Solution: Hi Michael. Just like what we tell Lisa above, if a complete factory wipe won’t help, you can assume that a hardware error is causing your problems. The symptoms you mention here are common after a device is exposed to extreme temperature, water or liquid, or if it has been dropped. If any of these things happen on your phone, it’s safe to say that a component/s may have been damaged.
Our blog does not provide hardware troubleshooting and diagnostics so if you can’t hope for a replacement from your carrier or Samsung, try to find other online resources that will give you a full walkthrough on how to check hardware components of a Note 5.
Due to its recent availability, there may even be no website that can provide you with advanced hardware troubleshooting for this device. Hardware diagnostics is hard to come by and technicians don’t usually share their knowledge in fixing this particular device.
We still recommend that you let a professional do the repair to prevent further damage.
Hello. I have a charging problem with my Note 5. it is similar to what is described by one user, the battery doesn’t charge completely. For example, if my phone doesn’t charge more than 79% and I take out the battery and put it back, the percentage shown goes to 93% and if I plug it back to charge it goes to 100%. But after every day it stops charging fully, getting slowly less and less power.. 98%, 95%, 93%.. my lowest was about 74%.
This started after my phone was dying at about 15% and I went into some calibration settings (was some numbers like *#53243# which I can’t remember) and did a battery calibration, which worked! My phone stopped dying prematurely but this started to happen.
Is there anything that I can do to fix this without resetting my phone?
I have all my passwords saved on this device and many settings and stuff which I don’t want to lose. — Elvin
Solution: Hi Elvin. Though power issues like the one you’re experiencing are most of the time due to hardware errors, or a battery malfunction, we still recommend that you do some software troubleshooting first to see if you can fix the issue at your level. The general rule of thumb when fixing power issues is to go from software to hardware solutions. If nothing changes after you’ve exhausted all software solutions, that’s an obvious indication that hardware is at fault. Having said that, we suggest that you do a factory reset first to clear possible firmware bugs or eliminate the chance of a third party app messing up with your device’s power management system. So about your question about other possible solutions other than factory reset, the answer is NO. Doing a factory reset is a must-do in this situation.
A factory reset will restore all your device’s settings and apps to default. If a software bug has developed over time, or if an app you installed is the reason for the problem, you should be able to see that. For reference, here are the steps on how to factory reset your Note 5:
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
Remember, do not do this procedure if you haven’t created a backup copy of your personal data!
Once you’ve factory reset your Note 5, don’t re-install your apps right away. Let your phone run for at least 48 hours without installing anything to see if you still have a power issue. If the issue won’t occur within the observation period, that’s an indication that you have some erroneous apps installed. Use elimination method in identifying which app is the culprit.
However, if the issue recurs even during the 48-hour observation period, that’s a clear sign of a hardware error. Call Samsung to have the unit replaced.
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