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Calendar events lost after updating Galaxy Note 5 to Marshmallow, other issues

Note 5 virtual shot

As we’re ramping up #GalaxyNote5 posts, here’s another list of issues submitted to us recently. There are at least 2 Marshmallow update issues mentioned here so we hope that those looking for answers to their own update problems will find this material helpful.

  1. Pandora, Facebook, Facebook Messenger not working properly after Galaxy Note 5 updated to Marshmallow
  2. Gmail on Galaxy Note 5 stops syncing
  3. Calendar events lost after updating Galaxy Note 5 to Marshmallow
  4. Galaxy Note 5 freezes on incoming calls then disconnects
  5. Facebook and Calendar apps on Galaxy Note 5 not saving posts or events | Galaxy Note 5 Virtual Shot sharing options

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Pandora, Facebook, Facebook Messenger not working properly after Galaxy Note 5 updated to Marshmallow

Hello, my name is Shawnna and i would like to point out that the issue that I am having are with 3 of my apps. Pandora, Facebook, and Facebook messenger.(S.N: please excuse the long message in advance).

With Pandora, before the upgrade to Marshmallow the app would play even without me having to keep the app open. It would play on its own while I was able to do other thingside on my phone. Now the issue that I have with Pandora is that it will only play if I keep the app open as well as it is don’t close my phone. If I close my phone, the app stops playing. I sometimes have to uninstall the app and install it again to get it to work.

With Facebook Messenger and the Facebook app they used to work whether on Wi-Fi or not. When I would refresh the page it would automatically refresh. Now that I’ve done the upgrade with Marshmallow, whenever I do refresh it will say “no network available” or something along the lines of that. The same thing has happened with my Gmail. They all used to work on Wi-Fi, but now they barely work anymore.

So if there is anything that I can do please let me know. Thank you in advance and sorry for the long message :). — Shawnna

Solution: Hi Shawnna. Updates, big or small, can sometimes lead to problems instead of fixing of existing ones. Others may even bring more issues. If  these three apps stop working properly after installing a system update, consider wiping their cache and data first to see if that will help. If the bugs are specific to these three apps only, these solution should take care of them. Here’s what you want to do:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Tap the problematic app.
  • Tap Storage button.
  • Tap Clear cache.
  • Tap Clear data and then OK.

Tapping the Clear Data button is the virtual equivalent of uninstalling and re-installing the app. If the bug is isolated to the said app, the problem should be fixed. However, if the issue remains consider doing a factory reset.

Factory reset will restore all software settings to default just like when the phone left the factory. This means that bugs that may have developed after you used the phone and installed apps and updates will be removed from the system. To see a difference, try to install the three apps first before others so you can use them when the firmware state is new. Here’s how to perform a factory reset:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

This procedure will delete everything in your phone’s storage device so make sure that you create a backup of your personal data first.

Now, there are instances that bugs may persist even after a factory reset. This can be due to a number of reasons but one of the most common is poor app coding itself. This means that developers of said apps may be the only ones that can fix the problem. If the issues continue after a reset has been performed, contact the developers of the apps for direct support.

Problem #2: Gmail on Galaxy Note 5 stops syncing

Am not getting updated emails from Google. They come through on my home computer, getting notification signal but no emails on my phone.

Sync – upper right hand corner – done last 5/13, 12:29 p.m. (This is the last time I received any emails, setting was set as M-F 8-5).

I’ve tried re-setting Sync, nothing makes it work. Now have it set as Auto when received.

I’ve turned the phone off for an hour, back on, problem still there. 

I’ve deleted all extra emails, trash etc. – didn’t help.

The only things I have not done are a Forced Stop or remove the battery, don’t laugh but I can’t figure out where the battery is in this phone.

I also signed out of my Google account on my home computer, later signed back in, didn’t help.

Any help would be appreciated. Thank you. — Donna

Solution: Hi Donna. First of all, a Galaxy Note 5’s battery is designed as a non-removable one so there’s no easy way to take it out on your end. We can see that you’ve done some things already but since they don’t appear to fix the trouble, here are the other solutions that you can try.

Clear the cache of the email app

If you are using the stock email app, wiping its cache may easily fix the issue. If you haven’t tried doing this step yet, kindly follow the steps provided above.

Wipe the cache partition

The next good thing to do is to delete the system cache to force the phone to create a new one. Sometimes, new updates can corrupt the system cache, resulting to erratic behavior of apps. Here’s how it’s done:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Use IMAP instead of POP

If the issue remains after the app cache and system cache have been deleted, the next thing that you want to do is reconfigure your email on the app. Since you’re using a Gmail, you have two options — either use the stock email app, or the free Google email app. If you want to use the stock email app, be sure that you change the server type to IMAP instead of POP. We also recommend that you do the same for your email setup on your computer so that both your PC and mobile can receive emails without problems.

Problem #3: Calendar events lost after updating Galaxy Note 5 to Marshmallow

Immediately following the Marshmallow update, I lost all of my previous calendar events. I’ve always used the Google Calendar, but only downloaded the app after I lost the info and Google troubleshooting tips included verifying I was using the app. Many people have had trouble with identifying which calendar is being used, and missing info being recovered by flipping a switch to the alternate calendar. I’ve already gone to the “Deleted” events and was only able to restore two months worth. It appears that I’m now only able to retain two months, to the day, of events. I can’t believe there is no  way to recover all my lost events. This is a big deal, as I’m sure I’m not the only one that uses the google calendar as a “diary” of sorts.  I’ve always, for many years, been able to revisit when old appointments, meetings, reservations, etc. happened.  Then, came the Marshmallow update…Please help me. — Debra

Solution: Hi Debra. We can’t see the logic of an Android update deleting Google Calendar events so this must be an isolated case. Google Calendar events are remotely saved in the cloud (Google’s servers) so as long as those data were not manually deleted, we think you can still recover those events. To fix the problem, kindly try any of these two solutions:

  1. Try Unsyncing your Google Calendar App temporarily.

Settings > Accounts > Google > Select your account > Uncheck Calendar > Check Calendar.

2. Remove Gmail Account and setup again

Phone Settings > Accounts > Google > Select your email account > “Remove account”

Re-establish account: Go to your Phone settings > Accounts > Select Google >  Tap Menuat the top right corner > Click Add account. (Follow the prompts to add your Google account back to your phone).

Remember, only events saved with your Google Calendar can be recovered by doing any of the methods above. If the missing events were, for example, entered into Samsung Calendar instead of Google’s, try to see if there’s a way for you to recover them by calling Samsung. The same principle is true if you’re using third party Calendar apps.

Problem #4: Galaxy Note 5 freezes on incoming calls then disconnects

Phone automatically hangs up on incoming calls. All of them. After about 45 seconds, it makes the “boop” sound, and disconnects. Additionally, incoming callers from mobile phones are receiving a message on their end that “call failed” when trying to call me, without ever hearing ringing on their end. This occurs if I am on another call, and I hit the “reject” icon. Instead of routing to my voice mail, it gives them that message. This leads them to “stalker dial” me multiple times in a row, since they aren’t getting VM, just a call failed msg. Placing calls is no problem, just cannot receive or maintain an incoming call for more than 45 seconds. No error message,  or “call was lost”, just “boop”.

Additionally, about 30%of the time when I write and send a text, it doesn’t work. It will show up on my end as if sent, but if they respond  (usually after a couple of days, in frustration) they haven’t heard back from me, and my response was never received and has disappeared from my txt chain. — Jen

Solution: Hi Jen. There are many things that can possibly cause the call issue so your first task is to do a trial-and-error troubleshooting to identify the real cause. Below are things that you can try:

  1. You can start by clearing the cache and data of your dialer or phone app. If you are using a third party application, you can do the same thing.
  2. Double check your call settings and make sure that there are no call blocks in place that you may have forgotten.
  3. If you are using a third party dialer/phone app, try using the stock one, and vice versa.
  4. If the problem only occurs for one contact, the issue may be on the caller’s side.
  5. Contact your wireless carrier and ask for direct assistance as the reason for the issue may be network-related.
  6. Boot the phone in safe mode and ask a friend to call you. If the call works normally while in safe mode, that’s an indicator that one of your apps is to blame.
  7. Finally, consider doing a factory reset so you can observe how calling works when all software settings are reset to default.

Solution #7 may also fix the text issue you’re having. Make sure to observe how calling and texting works after a factory reset. Do not re-install any app to see if an is to blame.

Problem #5: Facebook and Calendar apps on Galaxy Note 5 not saving posts or events | Galaxy Note 5 Virtual Shot sharing options

Thanks for your help, love that you offer this. I have a few issues, and my phone is actually brand new, just bought it 2 days ago.

1). When I open Facebook to check my notifications, the list opens, but when I click on specific ones, it doesn’t open further to take me directly to the actual comment or tag. It simply deselects it in the list, but never opens so I can see it.

2). Also, sometimes when I try to make a post or share, it doesn’t actually post. It lets me do everything from typing, tagging and uploading a pic, but when I click on post, nothing posts. It takes me back to my original news feed, but nothing posts.

3). Also, I love the virtual camera option. Would work wonders for my business. One of the many reasons I got the phone. However, I noticed you cannot share it in its virtual state. It gives you 2 options: share as video or image. Neither of which has the cool virtual view. Is there another app I can use that works similar to this that has shareable options, or is there a workaround for this one?

4). I use my calendar for many things, super important. But again, new phone. It allows me to type everything in from dates, locations, choose times, etc., I can even click save. But when it takes me back to the main calendar page after clicking save, nothing is there. Nothing saves. Quite odd.

I think that is all for now, lol. Thank you again. — Zina

Solution: Hi Zina. Concerns 1, 2, and 4 may be caused by poor internet connection everytime you use Facebook or Calendar apps. Be sure that you have a stable internet connection (either mobile data or Wi-Fi) while using them in order to make said apps work properly. If you are already connected to a stable internet network, delete their cache and data (steps provided above). If that won’t work, you can also try wiping the cache partition. Finally, consider doing a factory reset to remove possible bugs that may be behind the troubles.

Your third concern, which we think refers to Virtual Shot camera feature, is a design question which we cannot change. The options you’re getting are the only ones you can use. Unless Samsung adds more sharing options, there’s really nothing that we can do about it. The virtual view can only be played on the device that takes it and right now, there’s no way to share that to other devices, even on another Note 5.

 


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