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How to troubleshoot Samsung Galaxy S7 Edge “Unfortunately, Settings has stopped” error

  • Learn how to troubleshoot your Samsung Galaxy S7 Edge that keeps popping up the error message “Unfortunately, Settings has stopped” after updating the firmware.
  • What to do is the error started to come out after installing some apps.

Galaxy-S7-Edge-settings-has-stopped

First off, Settings is an app and it is responsible in holding all default settings and user’s preferences. That said, there are times when it also crashes, force closes and cause several performance related issues such us freezing, lagging, random reboots, and even boot loops.

Being a pre-installed app, you cannot uninstall it as it’s embedded in the firmware. During the time when it crashes, it is most likely that the phone is suffering from a serious firmware issue and not just an app problem. The error occurs more often after an update regardless whether it’s a big one or just a small patch, although it also occurs out of the blue without apparently reason.

Let’s try to take a look into this problem more deeper as we’ve received some reports from our readers who have experienced it. Here’s one of the complaints:

Hey guys. I just want to report an error with my Samsung Galaxy S7 Edge that occurred after the phone updated the operating system. I am sure it didn’t occur prior to the update as my phone was working flawlessly until I downloaded that update yesterday. I noticed it when I tried to open the application manager to clear the data of one of the apps that was crashing. When I reach the app manager, the error “Unfortunately, Settings has stopped” pops up and when there’s no other option but to close it and try again. It comes out everything I open the app manager so I can’t clear the data of the apps that I’m having problems with. If I knew this would happen, I never should have downloaded that update in the first place. But it’s here now, so please help me instead. Thanks!

Before we go any further in troubleshooting the problem, if you have other concerns with your phone, try to visit our S7 Edge troubleshooting page as we’ve already addressed several issues with this new phone. Find issues that are similar to yours and use the solutions and/or troubleshooting procedures we provided. You may also contact us by filling up our Android problems questionnaire in case you need further assistance.

“Settings has stopped” error pops up after a firmware update

Firmware updates may bring more problems than fix some so it’s not really a surprise if this error shows up after downloading one. It’s more likely that some caches got corrupted during the update process. Therefore, to try to fix this problem without compromising the safety of your data, it’s best that you wipe the cache partition first:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If this doesn’t work out, try the other troubleshooting procedures.

Settings service crashes after downloading/installing some apps

It’s a different case this time but it doesn’t mean the firmware has nothing to do with it. But since the error started popping up after you installed some apps, then it could be that one of those apps is the culprit. So, the first thing you should do is boot your device in safe mode to disable all third-party apps and services:

  1. Get a soft, clean piece of cloth and wipe the screen as dirt and sweat may interfere with the touchscreen’s normal operation.
  2. Reboot your phone to rule out the possibility that some apps have gone rogue or it’s a minor firmware issue.
  3. Boot your phone in safe mode and see if ghost touches still occur while all third-party apps are temporarily disabled.
  4. If the problem occurs in safe mode, then you need to do the master reset. Follow the steps in the first problem.

Now that you’re in safe mode, try to open the application manager and clear the data of some apps that don’t have important data just to see if the error still pops up. If so, then it’s a firmware issue and try doing the procedure above, otherwise, uninstall the apps you just installed.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch apps in question.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Uninstall.

If the problem is fixed after uninstalling recently installed apps, then problem solved, otherwise, it’s a serious firmware issue and you need to do the master reset. But before doing that, make sure you’ve backed up all your data as they’ll be deleted.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Should the problem persist after doing all these things, you should consider flashing the firmware manually or let someone do it for you. Better yet, send the phone in for repair.

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