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How to troubleshoot some of Samsung Galaxy S7 Edge app problems

  • Learn how to fix a problem with #Samsung Galaxy S7 Edge (#S7Edge) that has an app or two that keeps crashing.
  • What to do if an app returns an error immediately after opening it; learn some troubleshooting procedures for this problem.
  • How to troubleshoot an app problem that is also causing the system to crash, lag, freeze or even reboot; learn how to properly do the master reset.
  • Read some of the app-related problems sent by our readers and how to deal with them. 

Galaxy-S7-Edge-app-problems

Hey guys, in this post, I will tackle some of the most common problems any Samsung Galaxy S7 Edge owner may encounter–issues with applications.

Apps are the extension of the operating system and there are those that we really find useful depending on our habit of using our phones. There are times when apps fail, crash or force close and most of the time we don’t know why it happens.

If we don’t know what caused the problem, it’s unlikely that we can fix it. So, we need to troubleshoot and rule out one possibility after another until we can reach a point where we can easily square out what the problem is, what caused it and how to fix it.

Before going further, if you have other concerns, visit and browse through our S7 Edge troubleshooting page for we have already addressed many of the commonly reported issues with the phone since its release. If you need further assistance, then feel free to contact us by completing this form. Just provide us with all necessary details and we’ll do the research or draft a solution for you.

App keeps crashing on Galaxy S7 Edge

Crashes are often a sign that the app is incompatible with the system or it has some corrupt caches and data. If you just installed it, it’s probably the former and there’s not much we can do about it except report the issue to the developer so he/she can patch whatever the problem is.

In case you were already using the app and then it started crashing, then all you need to do is clear its cache and data and it should work fine. The compromise is you might lose your progress (if it’s a game) or your preferences. Nevertheless, if that’s what it takes so you can use the app again, then it’s worth it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app in question.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

App shows error during launch on S7 Edge

There are times that an app shows up an error message as soon as it opens. The most common error would be, “Unfortunately, app name has stopped working.” It’s a sign that the app may be incompatible with the system especially if you just recently updated your firmware to a higher version.

Most of the times, reboot fixes minor app problems so if you haven’t rebooted since you got the error, please do so. If the problem remained, then try clearing its cache and data just like we did on the first issue above and if it, too, didn’t yield good results, then try to see if there’s an available update for the app and download it. If there’s nothing, it’s time you wiped the cache partition.

The following procedure will delete all caches created by the system and will probably fix the problem.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Apps keep crashing causing S7 Edge to lag, freeze or reboot

Most of the time, apps that can cause the system to freeze or crash are pre-installed ones, however, there are also third-party apps that do the same thing when they crash. So, bottom line, we don’t know for sure if the one’s causing your phone to freeze or lag is a third-party app or pre-installed. But to isolate the problem immediately, all you need to do is boot your device into safe mode to temporarily disable all third-party apps and services:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the device still lags or freezes in safe mode, it means one of the pre-installed apps is causing the problem and if you don’t know which app it is, the best course of action is to do the reset. Do the same thing if you don’t know which third-party app is the culprit.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Now that I have addressed three of the most common app problems with the Galaxy S7 Edge, here are a few of the problems we received from our readers that are related to this topic.

Q: “Why can’t I find the delayed message feature like my 5. Not schedule message just delayed giving me time to reconsider or correct a message.

A: Actually the Delay Message Sending feature has already been retired starting with the S6 and its variants and only Samsung knows why such a useful feature to some owners have been discontinued. Needless to say, there’s nothing we can do about a feature that doesn’t exist in your phone in the first place. Sure you can schedule your messages but the Delay Message feature has it’s own use. Try to see if you can find apps from the Play Store that offer the same service and use them instead.

Q: “Did Sprint or Samsung remove simple sharing with the 6.0.1 update? It’s no longer an option when I try to share a file.

A: Simple sharing is still available on the Galaxy S7 Edge. I don’t know with other variants but as far as Sprint S7 Edge is concerned, it’s still there.

Q: “I like the s voice, but sometimes it will always automatically wakes up even so quite.

A: I’m not sure how often “sometimes” is to you but try to see if there’s some kind of a pattern or probably an app that wakes up the S Voice. Since the release of the S7 Edge, this is the first time I heard of this problem so it must be an isolated issue…at least for now.

Q: “Extreme Call Blocker app from App Store will not Auto-Start when my Galaxy S7 Edge reboots. Thanks in advance, Mike.

A: I’m not really familiar with this app but being a paid app as it is, if there’s an option that makes it start automatically when the phone reboots at it doesn’t, it’s time you contacted the developer and report the problem.

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