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How to troubleshoot Samsung Galaxy S7 Edge app problems

App-related problems are among the most common issues #Samsung Galaxy S7 Edge (#GalaxyS7Edge) owners have been complaining about and compatibility with the system is often the cause. There are hundreds of thousands of apps for Android users out there and you might have already installed a bunch of them in your phone. It’s difficult to keep track of app updates and this is where the problem often begins.

Galaxy-S7-Edge-apps-problems

App issues often occur after a firmware update because some of the caches get corrupted during the update process or some of the data are already obsolete that the system needs to replace them with a new one.

In this post, I will guide you on how to troubleshoot app problems but before that, here are some signs you should know to evaluate whether the problem is with the apps or the firmware:

  • There’s an error telling you that a specific app has stopped working
  • The app closes immediately after opening it
  • It keeps on freezing or lagging while being used
  • It stopped syncing or can’t pull updates from its servers
  • The phone lags when app is in use
  • The system crashes randomly when you’re using it

Now, before we go further into our troubleshooting, if you have other concerns, please visit our S7 Edge troubleshooting page as we list down every problem we address. We might have already answered your questions before. You may also contact us directly by completing this form. Rest assured that we will go through your problem and draft solutions and troubleshooting guides for them.

Troubleshoot App Problems with Galaxy S7 Edge

Here are some practical steps you can do if you encounter app related issues:

Step 1: Reboot the phone

If it’s the first time the app crashed or force closed, then it might be just a glitch. Reboot your phone and try to use the app. Should the problem occur again, then there must be something wrong with the application.

Step 2: Try to update your apps

Open the Play Store app and view your apps. You can tell immediately if the app you’re having problems with needs to be updated. While in that same page, try to update other apps as well.

Step 3: Clear the cache and data

This is by far the most effective procedure to fix app problems as it will bring the app back to its default settings and delete every bit of cache and data it’s been using. Follow these steps to perform such procedure:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app in question.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 4: Wipe the cache partition

If the app problem occurred immediately after a firmware update, then try wiping the cache partition. Don’t worry, none of your data or files will be deleted by doing this procedure, only the system cache:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Uninstall the app and reinstall it

If updating the app didn’t fix the problem, then it’s time you uninstalled it after clearing its cache and data. At this point, you can decide whether to try to use the same app or try its alternatives. There must be some other apps in the Play Store that offer the same services.

If you want to use the same app, then try to download it from the Play Store to make sure you got the latest version.

This procedure is applicable to third-party apps only because pre-installed ones cannot be uninstalled without rooting the phone first.

Step 6: Perform the Master Reset to bring the phone back to factory defaults

This is your last resort but it doesn’t guarantee a fix. However, since we are troubleshooting issues that are caused by applications, this procedure has a higher possibility of fixing them. The compromise is you need to go through the hassle of backing up everything you don’t want to lose because if you fail to do so, you might lose and never retrieve them.

Moreover, it is necessary that you do this before sending the phone for repair to delete all your personal information.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Lastly, if the problem persists after the reset, seek help from professionals or technicians. You may bring your phone back to your provider or store where you bought it.

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