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Social media apps on Galaxy Note 5 can’t download anything after Marshmallow update, other issues

Note 5 Facebook

If you’re reading this post, you are most probably looking for answers to your #GalaxyNote5 issue. We hope that this article can answer your own question but if you want to visit previously posted posts about other Note 5 issues, please follow this link.

  1. Galaxy Note 5 screen is blank
  2. Galaxy Note 5 voice-to-text feature not working properly
  3. Social media apps on Galaxy Note 5 can’t download anything after Marshmallow update | Cannot make calls on Whatsapp, Viber after updating Galaxy Note 5 to Marshmallow
  4. Multiple problems on Galaxy Note 5 after updating to Android 6.0
  5. Galaxy Note 5 cannot send to or reply to a short code

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 screen is blank

No liquid or physical damage, no scratches, cracks, etc, screen went blank. No sounds or vibration, will charge and indicator on top left corner is usually blue, red or green. AT&T agent thinks it could be a virus?

i tried all troubleshooting with AT&T and Samsung. Is there a way to tell what happened? Also, all of my data (contact list and photos) are gone, only backed up a few contacts and text messages. Computer doesn’t recognize anything but properties of phone. (Cannot open any internal folders, and could not download smart switch app. i already received a replacement however, i really need the internal data! I also want to know if this could be physical damage (even though i did not drop it!) please help! — Stephanie

Solution: Hi Stephanie. In order to know what the real cause of the problem might be, a full diagnostics must be done. That means letting Samsung or a third party technician to physically check the phone. The only thing that you can do on your end is to see if the device still boots in other environments like safe mode, recovery mode, or Odin mode. If any of the hardware button combinations won’t work right now, the more likely reason is hardware in nature. In order to pinpoint which hardware component has failed,  you must allow a full diagnostics on the device.

Knowing the cause of the problem may or may not allow you to recover your files though. File recovery depends whether or not the phone can boot up. For example, if the reason for the problem is a bad battery, replacement of the battery pack can easily fix the issue. The same can be said of a screen assembly problem. If the LCD is malfunctioning leading to a black screen issue, replacing the damaged part can resolve your trouble without losing your data. Other hardware problems may not result to positive outcome.

Problem #2: Galaxy Note 5 voice-to-text feature not working properly

When texting, I have the option of pressing a key with a microphone on it. This brings up a button that allows me to speak my message rather than type it.

When this feature is working it is FANTASTIC!!! When it’s working well, the voice to text is almost instantaneous. However, there is often a delay between when I speak the words and when they appear on the screen. This delay can be anywhere from minor to significant. Sometimes when I speak the words never form on the screen, even though the microphone, “pulses” indicating that it’s “hearing” me.

This delay is very frustrating and renders what could be a fantastic feature, into a frustrating, pain in the butt. Often, after waiting for the text to appear on the screen after speaking, I finally give up and resort to actually typing my words.

1) what causes this inconsistency?

2) Is there anything I can do to eliminate it?

I really appreciate your help. Thanks. — Daniel

Solution: Hi Daniel. Sending a text message with your voice is a feature of mixed success. Unlike the physical input by tapping the digitizer of the screen, voice input to the microphone can suffer from interference from your environment. Your device can get confused if it picks up background noise while your speaking. The technology behind this feature is not as reliable as we would think at this time and it is unable to filter background noise effectively. Setting your expectation regarding this feature a little bit lower may help you feel good.

For the perceived lag in displaying words, the problem may be caused by the firmware itself so consider doing a factory reset to see the difference. For easy reference, please refer to the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active

Keep in mind, doing a factory reset will erase your personal data. Make sure you keep a copy of your files before you proceed.

Problem #3: Social media apps on Galaxy Note 5 can’t download anything after Marshmallow update | Cannot make calls on Whatsapp, Viber after updating Galaxy Note 5 to Marshmallow

Two days after i updated my phone software as per phone update i am now unable to make proper calls on Whatsapp, Viber, etc. In my opinion, any social media which depends upon wi-fi can not properly download anything. Wi-fi get disconnected if i make a call, screen turns off, call disconnected and if i press back button during call to message, the call gets disconnected.

Before this update when i plug my earphones it gives notifications but now no notification. i am too much tensed that I want to delete that updated software. Regards. — Maria

Solution: Hi Maria. Updates are supposed to fix things as well as improve user experience, at least in theory. We know for a fact though that some users do not have good experience following an update. The recent Android Marshmallow update has stirred a hornet’s nest of problems as more devices started to receive it. Although most reports we receive right now only covers the top of the line phones of Samsung at this time, we know that other issues phones like those from HTC, Sony, etc, are also encountering similar problems.

The reason for such problems may not be totally Google’s fault. As far as we know, Android Marshmallow is a pretty solid operating system and millions of Android devices running this OS right now are working fine. There seems to be no singular underlying cause why problems exists and technicians like us are left with the liberty to speculate how to fix encountered issues. For us, Google, the Android developer, is not the only party to blame. Sometimes, issues can also be caused by outdated or incompatible third party apps.

 

Our general rule of thumb therefore is to try a hit-or-miss strategy when it comes to troubleshooting. This is achieved by deleting the cache partition and performing a factory reset after that if problems remains.

If you haven’t tried to troubleshoot the issue at this time, make sure that you start with wiping the system cache.

During the first boot up, just after you bought the phone, the system will create files for each app and service. These files will be stored in a certain directory only the system could access; the directory is called cache partition. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode.

So, you need to boot the phone up in Recovery Mode first before you can wipe the cache partition. Here’s how…

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Remember, should problems remain after refreshing the system cache, don’t hesitate to do a factory reset. Kindly refer to the steps provided above.

If these two solutions won’t change anything though, the cause may be beyond you at this time as they may be due to a poorly coded third party app. After doing a factory reset, try to observe the phone for about 24 hours before installing any app to see the difference.  You also want to ensure that your apps are fully updated to minimize causing conflicts with the OS. If you can’t a particular app, contact the developer to see if it’s compatible with Android Marshmallow.

Problem #4: Multiple problems on Galaxy Note 5 after updating to Android 6.0

I have issues after installing the Marshmallow update. All of my apps were existing prior to the update and functioned as they should. After the update, 1) the widget for weather bug elite, which contains a weather outlook for the current day and the next 2 days, wont load. It says next to 3 blank boxes “loading”, but it never loads. I have to restart my phone to make it load, but within a few hours it disappears to the blank 3 boxes and says it’s “loading”. 2) Facebook app and my mail app does not give updated notifications. I can have new notifications, but it wont show on the app. I’m not sure if uninstalling and reinstalling would do any good. I cant remove my phone battery either, it does’t have a removable battery. 3) Generally if I have a missed call and I touch my phone to pick it up, it’ll give a short vibrate. My phone since this upgrade does that vibrate during a call, and there was no missed call. — Sandy

Solution: Hi Sandy. Please refer to our suggestions for Maria above.

Problem #5: Galaxy Note 5 cannot send to or reply to a short code

5 Digit SMS Short Code: can’t send to, or reply.

I don’t have the ability to reply to, or send message to 5-digit short codes. This happens when I try to send texts from my Lyca number in Messages app. I’ve tested with multiple short codes, and message apps, trying to respond to my bank but the same issue.

I changed my sim card to other device and it was working perfectly. The issue in the phone itself, not from the sim card.

I’ve tried to reset everything and the same issue. I checked my settings. The setting was already on “Always Allow”. I toggled it to “never allow” and then back to “always allow”. Issue still.

Please help me with my problem. Best regards. — Bader

Solution: Hi Bader. This issue should be handled by your wireless provider and not by any other third party like us. Even if the messages come from third party businesses like your bank, it’s your wireless carrier that handles the sending and receiving of messages so they are in a position to better see where the issue may be coming from a technological point of view. The most that you can do on your end is change the permission setting on your messaging app, or to manually allow or deny Premium Messages.

It would also be good if you can let your bank know that you are having a challenge replying to their short code. This way, they can work with your wireless carrier in tracing where the problem may lie.

 


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