Text messaging has become an important communication tool today that whenever a phone, such as the #Samsung #Galaxy #S5, can’t send or receive a text message it becomes a big problem. This is what we will be concentrating on today as we feature the Galaxy S5 can’t send text message after Marshmallow update issue & other related problems. We have been receiving several requests from our readers to help them with this particular type of problem where after they upgraded their phone software they soon found out that they have lost the ability to send a text. We will also tackle other messaging related issues in this post.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Can’t Send Text After Marshmallow Update
Problem: I updated to 6.0.1 yesterday and before the update i could send and receive text messages after the update i can’t send a text i can only receive them
Related Problem: S5 Updated to marshmallow and now phone cant send sms. It can receive mms and sms…but cant send sms text messages. The option available to change message centre number in settings appears to no longer be available after update. I have followed all of your tutorials on reboots, resets, safe mode etc I could be wrong but I still think the problem lies with message centre even though I cannot access it the way you instructed on previous posts.please help. Thank you
Solution: It appears that this issue is not isolated to this model as phone owners of other models are also experiencing this same issue. Before doing any troubleshooting make sure that your phone has a good signal and that you have an active text messaging subscription. Below are the recommended troubleshooting steps that you need to do. Move to the next step if the current one does not resolve the issue.
- Check the message center number of your phone and make sure that it matches the one used by your carrier. This number is the gateway of the network where your messages are sent first before reaching the recipient. To do this open the stock messaging app. Tap on menu then go to settings. Tap on message center then check if the correct number is used. Make the necessary changes if needed.
- If you are using a third party messaging app try to switch back to the stock messaging app.
- Try to send a text message while your phone is in Safe Mode. If you are able to send text message this way then the issue could be caused by a third party app installed in your phone. Find out what app this is and uninstall it.
- Start the phone in recovery mode then choose the wipe cache partition option.
- Backup your phone data then do a factory reset.
S5 Can’t Send Or Receive MMS
Problem: I purchased a unlocked Verizon samsung galaxy 5. I have tmobile service. I set up an so that I will be able to use calling and sms texting. However I can’t mms text and receive our send media. It stays in delivering mode. What are the exact settings to do that? Do I have to change the mcc/mnc settings
Solution: Since this is originally a Verizon phone then chances are it is still using the Verizon APN settings. This is what you need to check on first. For T-Mobile the APN settings are as follows. Make the necessary changes on your device if the settings are different.
- Name: T-Mobile US LTE
- APN: fast.t-mobile.com
- Proxy: <Not set>
- Port: <Not set>
- Username: <Not set>
- Password: <Not set>
- Server: <Not set>
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- MMS proxy: <Not set>
- MMS port: <Not set>
- MMS protocol: WAP 2.0
- MCC: 310
- MNC: 260
- Authentication type: <Not set>
- APN type: <Not set> OR Internet+MMS
- APN protocol: IPv4/IPv6
- APN roaming protocol: IPv4
- Enable/disable APN: <greyed out unless there are multiple APN’s>
- Bearer: Unspecified
Of course you also have to make sure that you have an active mobile data subscription and that the mobile data switch is on for you to be able to send and receive an MMS.
S5 Can’t Send But Can Receive MMS
Problem: since having the phone (january) i have never been able to send mms, i can receive them no issues at all but i can’t send them! i have credit on my phone so there is no issue, this has been an issue before any of the updates to this phone also! i have googled etc and i’m getting nowhere
Solution: If you have an active mobile data subscription then you should proceed with checking if the APN settings that your phone is using matches that of your network. If the APN settings are correct then try starting your phone in Safe Mode then send an MMS in this mode. If you are able to send an MMS this way then chances are a third party app you downloaded is causing this problem. Find out what app this is and uninstall it. If the problem still occurs even in this mode then try clearing the cache and data of the messaging app. One last troubleshooting step that you should consider is a factory reset. Take note that you need to backup your phone data first before proceeding with this step.
S5 Can Only Receive Some Text Messages After Marshmallow Update
Problem: After the 6.0.1 Marshmallow update, I have been able to send texts, but I can only receive some texts back. In many cases the people I am talking to will say they sent me a message hours ago and I did not receive it. I called my carrier and their troubleshooting was to no avail. I did not have this problem until the update was installed. Thank you.
Solution: Before doing any troubleshooting make sure that you are in an area with a good cell reception. Follow the steps listed below to fix this issue, move to the next step if the problem still remains.
- Turn off your phone. Take out the battery then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert the battery then turn on the phone. Check if you are now able to send a text message.
- Clear the cache and data of the text messaging app.
- Check if you have placed certain numbers in the block list
- Start the phone in Safe Mode. Check if the issue occurs in this mode. If it doesn’t then an app you downloaded could be causing the problem. Find out what app this is and uninstall it.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
S5 Cannot Send Text Message To One Number After Marshmallow Update
Problem: Can send text messages to everyone except for one number. I have check to make sure auto reject isn’t on and everything I can think of. I can call her and send messages through fb. This has just happened since the marshmallow update.
Solution: Does the message appear as not sent on your phone or does it say sent? If it isn’t sent then try to perform the steps listed below.
- Delete the contact from your phone then add it again. Make sure to delete the contact from your Google account as well. When you add the number back make sure to sync it to your Google account.
- Clear the cache and data of the messaging app.
- Check if the issue occurs in Safe Mode. If it doesn’t then it could be caused by a third party app you downloaded. Find out what app this is and uninstall it.
If the message appears as sent on your device then the issue could be caused by the recipient’s device. Have them check if your number is on the blocked list on their phone.
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