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Samsung Galaxy Note 4 Shuts Down On Its Own, Does Not Charge, & Other Related Problems

We have been receiving several requests from our readers seeking our help in dealing with the #Samsung #Galaxy #Note4 issues that they are having. While most of these issues can be easily resolved simply by just restarting the device, others require a series of troubleshooting steps to be performed. In this latest installment of our troubleshooting series we will tackle some power related problems that concerns this device. More specifically, we will tackle the Galaxy Note 4 shots down on its own, does not charge, & other related problems.

Samsung Galaxy Note 4

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Note 4 Shuts Down On Its Own

Problem:   My phone has been shutting down at 50% and restarting and shutting down again so I uninstalled my SD card and restarted when I went to CM Security my phone shut down immediately I uninstall CM Security and charge my phone to 20% I have a 45 minutes I’ve been watching youtube surfing the web and I’m only down to 70%.

Solution: When a phone shuts down on its own there are several factors that could be causing this. We can categorize these factors as either caused by the software or the hardware. Below are the necessary troubleshooting steps that you need to do to resolve this issue. Move to the next step if the current step you performed fails to fix the problem.

  • Start the phone in recovery mode then wipe its cache partition. What this step does is it deletes the temporary data of your phone which if corrupt can cause this problem.
  • Try to check if an app you downloaded is causing this problem. To do this you need to start your phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app. Find out what app this is and uninstall it.
  • Remove the microSD card.
  • Backup your phone data then do a factory reset.
  • Replace the phone battery with a new one.

If after performing the above steps the problem still occurs then I suggest you bring your phone to an authorized service center and have it checked.

Note 4 Does Not Turn On

Problem: My phone won’t power on it was fine this morning working played on Facebook for a little bit and Instagram put it in my pocket pulled it out a few hours later it was off try to restart tried to reboot took out battery took out the SIM card and tried everything took to store they said no go they tried to take tell me to go to a battery place doesn’t need a new battery tried 2 different ones help help help.

Solution: If you have already tried several troubleshooting steps and even replaced the phone battery then this could already be a hardware issue. You should however try to perform the troubleshooting steps listed below which are recommended for this type of problem. Move to the next step if the issue remains unresolved.

  • Take out the battery and microSD card. Press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then turn on your phone.
  • Charge your phone for at least 20 minutes using a wall charger that is known to work.
  • Use a different phone battery. Make sure to charge this new battery for at least 20 minutes.
  • Try to check if the phone turns on in recovery mode. If you are able to access this mode then perform a wipe cache partition. This deletes the temporary data of your device.
  • Start the phone in recovery mode then do a factory reset. Take note that this will delete your phone data so make sure to have a backup copy before proceeding with this step.

If the above steps fail to resolve the issue then I suggest you bring your phone to an authorized service center and have it checked.

Note 4 Random Restart After Marshmallow Update

Problem: So ever since I updated to marshmallow my phone will power itself off and on 4-6 time per day for no reason. I can be in the middle of reading the news or it can be sitting on the table with no use and the power will cycle off and on.

Solution: If the phone randomly restarts after the Marshmallow update then this could be caused by some old software data that could be still present in your device. This old data causes a conflict with the new software version causing this problem. Below are the steps that you need to do to resolve this issue.

  • Wipe the cache partition of your phone from  the recovery mode.
  • Backup your phone data then do a factory reset.

If the issue still occurs even after performing the above steps then try to replace your phone battery with a new one.

Note 4 Turns Off When Using Camera

Problem: My battery swelled about 4 months ago so i got a new one and everything seemed fine. Now everytime i go onto snapchat or just into camera my phone turns off even though there’s 60% battery and the only way to turn it on is to plug it into charger until its back on.

Solution: The reason why the phone turns off whenever the camera is used is because there is a sharp voltage drop that occurs. This camera uses a considerable amount of power which it gets from the battery. Once the camera is activated the voltage supplied by the battery may suddenly drop causing the phone to lose power. One best way to resolve this is to get a new battery.

Before getting a new battery though you should check if the problem is software related by wiping the cache partition of your phone from the recovery mode. If this doesn’t resolve the issue then backup your phone data then do a factory reset. If even the reset fails then go ahead and replace the battery.

Note 4 Not Charging After Getting Wet

Problem: Dropped my phone in water around five days ago. I didn’t notice the charging problem until the next morning. It has been surrounded in rice ever since. And it’s still not charging. At this point I’ve tried the soft reset and don’t know what to do.

Solution: Since your phone got wet then this is most likely a hardware related issue already. Try the following troubleshooting steps below recommended for this type of issue. Move to the next step if the current step you performed fails to fix the issue.

  • Clean the phone charging port using a can of compressed air or cotton bud dipped in alcohol.
  • Use a different charging cord when charging the phone. This cord gets easily damaged especially if it is constantly coiled or bent which is why you need to eliminate this possibility.
  • Use a different wall charger.
  • Try using a new battery.

If the problem still occurs even after performing the above steps then I suggest you have your phone checked at an authorized service center.

Note 4 Battery Charge Drops After Marshmallow Update

Problem: Since the marshmallow update my battery goes from full charge to 1 in minutes of being unplugged meaning I cant use my phone outside of the house as it needs charging every few minutes even when it hasn’t been used.

Solution: Try checking first if this issue is software related by backing up your phone data then doing a factory reset. Once the reset is done do not install any apps yet on your device. Instead, try to check if the battery drain issue still occurs. If it does then I suggest you get a new battery as the one your phone is using could already be faulty.

Note 4 Does Not Completely Charge Using Fast Charger

Problem: I have purchase Samsung note 4  and it is refurbished one . I have installed all necessary apps, but when I connect to fast charger it charges the battery up to 77% and stuck on it then I have off the fast charging feature then it reach up  to 100%. So I thought it is software related issue so I have hard reset my phone and only installed Facebook twitter vibe whatsapp and still my battery is showing 32% so still I have not connected my note 4 to fast charger.

Solution: If you have already hard reset your phone which still fails to resolve the issue then this could already be a hardware related problem. Below are the troubleshooting steps that you need to perform in this scenario.

  • Clean the phone charging port using a can of compressed air or cotton bud dipped in alcohol.
  • Use a different charging cord.
  • Use a different fast charger.
  • Get a new phone battery.

Note 4 Intermittent Fast Charging

Problem: Have issues with the fast charging of my note 4. Sometimes it charges very quickly sometimes it doesn’t. When it charges slowly it’s mostly when the battery is below 25% . Above that it charges fast. I’ve tried different quick chargers. Same problem.

Solution: This is a similar issue to the problem we have addressed above. The same troubleshooting steps will apply so try to perform the steps listed above. One additional step that you need to perform should the issue still persists is a factory reset. Take note that this will delete your phone data so make sure to backup your phone data before doing this.

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