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Galaxy Note 5 won’t accept PIN after Marshmallow update, other issues

Note 5 Marshmallow

Hello guys! Here’s another list of #GalaxyNote5 problems and solutions. We hope that this post will help some users who may have the same exact or similar problems. Don’t forget to visit other Note 5 posts in this page.

  1. Save as PDF option in Galaxy Note 5 browser
  2. Galaxy Note 5 no longer boots up after charging it overnight
  3. Galaxy Note 5 won’t accept PIN (and pattern unlock code) after Marshmallow update
  4. Dual SIM Galaxy Note 5 won’t ring for incoming calls
  5. Galaxy Note 5 “refreshing SIM data” error
  6. Galaxy Note 5 won’t install an OTA update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Save as PDF option in Galaxy Note 5 browser

Hello. Recently acquired a brilliant Samsung Galaxy Note 5 model SM-N920A. I pay bank, education and services in general from my mobile using any of Internet browsers  installed on my device. I would like to leave a local copy of payment billing on the storage of device for further upload in the cloud,  etc.

In Android 4.4.1 KitKat option print give me the chance to “Save as PDF” to convert whatever I was looking at on screen to a PDF file as a function I accessed thru option “Print” in the three  vertical points menu to access app options, but I realized in Galaxy Note 5 + Android 5.1.1 that option apparently was removed by engineering area of Samsung as per feedback they answered to me when I open a case to report this issue.

Is there any way to install libraries,  drivers or whatever is necessary to restore such functionality? I mean be capable to print and from dialog that option used to launch,  select a type of printer named “Save as PDF” like in the past? — Alvaro

Solution: Hi Alvaro. The “save as pdf” function is browser specific. If your Note 5’s native/stock browser no longer has this option right now, we suggest that you use Google’s Chrome for Android browser. Simply install Chrome and do the usual steps to save the file. Keep in mind that Chrome’s default saving folder for a PDF file is under My Documents folder and not in Gallery.

Problem #2: Galaxy Note 5 no longer boots up after charging it overnight

Worked fine, plugged it in to charge just before going to bed. When I woke up it was making the noise that it makes when you restart it. So I was looking at it and it restarted again so I swiped the screen to open it up and went to check my email and in the middle of checking email it said email stopped working. This happened a couple times then it said that a couple other apps stopped working. Then it restarted again, so I swiped the screen and read my email then as I was watching the screen it shut down like it was going to restart but it did nothing. Now the phone is dead, it won’t start. I try pushing buttons but nothing. Now what am I supposed to do with this paperweight? — Steven

Solution: Hi Steven. Failure to boot up normally can be due to a malfunctioning hardware or a software glitch. When it comes to this problem, there’s little to nothing that a user can do. Unless the phone starts charging normally again, the troubleshooting that we usually recommend are totally useless.

The first task that you want to do is to see if the phone still charges properly. Try to leave the device charged for at least 30 minutes as the battery may have simply depleted all its power. If the phone responds and shows signs of charging, then you can most likely turn it back on without any problems.

If nothing changes though, that’s a sign that the device has a hardware failure. We can’t say for sure where the failure may be but there’s a chance that the battery may have gone bad. A complete hardware diagnostics will be needed though in order to pinpoint what component has failed.

In the event that your phone charges normally again but the phone continue to fail to boot up, consider restarting it in Recovery mode so you can wipe the cache partition, or do a factory reset. To wipe the cache partition, simply follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the phone remains unresponsive, make sure that you let Samsung repair or replace it.

Problem #3: Galaxy Note 5 won’t accept PIN (and pattern  unlock code) after Marshmallow update

I accepted the 6.0 Marshmallow update. Everything went fine during the updating, but when it was done, I couldn’t get past the security. It rejected both my pattern and my 4-digit security code. Repeatedly. I hadn’t turned on remote control access, so  the Android Device Manager was unsuccessful. I also tried Samsung Find My Mobile, but because I already had a security lock code, it wouldn’t let me replace it with a new one (entirely defeating the purpose, imo). Also, I never got the option to log in with my Google account. 3 days later and I am still locked out.

After 4 frustrating hours on the phone with Android, Samsung, and Sprint, all I got was “I am sorry for the inconvenience, but you’ll have to hard reset …” Grrrrrr

Any ideas, or word from Android or Samsung they they are aware of this problem and are seeking a workaround? Thanks. — Jonathan

Solution: Hi Jonathan. We’ve not heard of a user being locked out after Marshmallow update until now so there must be some other trigger for your issue. So far, the only effective way to access the device again in this situation is to do a factory reset.

As this may be an isolated case, we doubt that there’s even a workaround in order to avoid a full factory wipe.

In case you’ll also encounter FRP-related issue (FRP stands for Factory Reset Protection), we recommend that you try doing the steps in this video. Factory Reset Protection (FRP) is a recent security feature added to Samsung devices running the Android 5.0 and above. It’s designed to keep data safe by preventing unauthorized factory reset via recovery mode, meaning that if you lost your phone by theft or by accident, no one can supposedly access your data or perform a factory reset on it. A Samsung user named RootJunky discovered a way to work around this security feature so you may find his discovery useful in this case. We don’t know if this workaround is still working at this time so it’s up to you to find out.

Problem #4: Dual SIM Galaxy Note 5 won’t ring for incoming calls | Secondary SIM card receives calls instead of the primary SIM card | slide to delete email option not working

Phone purchased directly from Samsung store in Abu Dhabi, United Arab Emirates. It is a Samsung Galaxy Note 5 (With two SIM cards).

Country: UAE

Carrier: Etisalat

Baseband version: N920CXXU2IPB9

Build number MMB29K.N920CXXU2BPBA

Issue 1: Phone often will not ring incoming calls but it vibrates!. A power cycle will fix this. But I wouldn’t know when the phone has the issue until I see missed call!

Issue 2: Phone sometimes use the secondary SIM cards to make or receive calls even though it is set to NOT use for voice calls. It causes roaming charges.

Issue 3: I could slide the email to delete it. It doesn’t work now.

Please help fix my phone. — Said

Solution: Hi Said. If all these issues started happening after installing an app or system update, we recommend that you first try to wipe the cache partition. Installation of new software or operating system is supposed to update the system cache automatically but sometimes, the process corrupts the current cache.

Although a corrupted system cache only causes minor issues, they can become quite annoying. In order to force the phone to build a new cache, you must first delete the existing one via recovery mode. Please refer to the steps above on how to do it.

Because it appears that your issues are more software-related, we also suggest that you perform a factory reset if nothing changes after deleting the cache.

There’s no better way to fix firmware or software issues other than factory reset. Not only will it refresh the cache, but doing so also means that you are reset the default settings of the operating system and apps to defaults. We know this can be hassle for some users but we see it as your only way out in this case. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 “refreshing SIM data” error

I observed that my Samsung Galaxy phone has a few problems. Sometimes, it shows refreshing SIM data and when it shows it shows 2/3 times or 4 times at a stretch. I purchased my phone almost a year ago. Since it was not a big issue, no disturbance except that notification, I did not take it seriously. Now my warranty is almost over and as I asked Samsung for help in their helpline, they are telling me to extend my warranty by giving a lump sum money.

Yes and another problem I observed in my phone i.e., when I use 3G, as my phone is dual SIM so suddenly both sim network switched to out of service for a while. Since I am using only one sim data and my phone has only one 3G and another 2G I didn’t understand why it take both sim out of service for a while when I connect my 3G net. It also does not always happen — only about 4 to 5 times in a month.

I tried several methods such as safe mode, sim change, flight mode but always refresh sim data showed only when I took out both sim then it not showed. I also tried to put options to my sim network in perfect way for 3G, i.e., tick the net while roaming and auto connect gsm/wcdma and for 2G I tick GSM only but all these did not work for me.

I only a day left to extend my warranty so I really require your help. Please I will be highly thankful if you reply me soon and show me the correct way possible from your side. — Bhaskar

Solution: Hi Bhaskar. “Refreshing SIM data” error may be caused by incompatible modem (baseband) firmware, operating system glitch, bad cellular radio or antenna, or defective SIM card slot. You need to isolate the true reason for the problem by eliminating the mentioned potential reasons.

If you think it’s a software issue, don’t hesitate to do a factory reset.

If that won’t fix it, consider having the phone checked by Samsung for possible hardware errors.

Problem #6: Galaxy Note 5 won’t install an OTA update

I came to you before searching for help with an update issue. When I attempt to update the phone downloads the update and then reboots for the install. At about 31% complete of the installation process the update fails. After my first in query here it was suggested that I backup my device and restore it to factory new. That is the last step I have taken to address the issue. Once restored, I let the phone be to update and downloads as it pleased, after clicking through the normal first use options. When the phone was done I reattempted an update. Once again it failed right around 31% complete. Where do I go from here? Thanks! — Josh

Solution: Hi Josh. Did you root, modify the ROM of your phone, or install any custom software like TWRP or CWM? If you did any of them, we recommend that you revert back the phone to its original firmware setup then re-install the update again.

However, if you did not customize the phone by doing the things above, the problem may be coming from the installation file you’re trying to install on your Note 5. Make sure that you let your wireless carrier know that your handset is not taking the update so they can inform their developer team to check the update files.

 


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