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Galaxy Note 5 touchscreen stops responding after a drop, other issues

 

 

Note 5 touchscreen

Touchscreen problems can be caused by several factors so we have decided to publish at least two cases in this post. We hope that the solutions we give in this post today can help other #GalaxyNote5 users out there. For more Note 5 troubleshooting, please visit this page.

  1. Galaxy Note 5 restarts on its own
  2. Galaxy Note 5 won’t power back on
  3. Galaxy Note 5 touchscreen stops responding after a drop
  4. Galaxy Note 5 screen is broken
  5. Galaxy Note 5 microphone is not working properly
  6. Galaxy Note 5 proximity sensor issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Galaxy Note 5 restarts on its own

Hi! My phone always restarts on its own. I can particularly pinpoint what app is the culprit but it restarts when I am using my camera, gallery, Facebook, Instagram or even Chrome. What I would normally do is pull out the battery and put it again then manually restart my phone. I have been dealing this for quite a while and I am afraid to factory reset my phone.

However, I have encountered a more serious error today. My phone restarted on its own again. Additionally, I was notified with the error “Google Play services, which some of your applications rely on, is not supported by your device.” Then I cannot find my Play Store app anymore. So as most of my apps have not been working properly.

Can you help me with this?

If I ever reset my phone, will the Play Store and Google Play services will be back as normal? — Joangela

Solution: Hi Joangela. We don’t know how you’re able to pull out the battery on a Galaxy Note 5 (unless you decide to void the warranty by opening the hardware) so we’re not really sure if this issue belongs to Note 5 issues. Anyway, since it appears that you have a problem with multiple apps, it won’t hurt if you do a factory reset as the first troubleshooting step. Doing so may fix the problem and would also reset all app settings including Google Play Store’s and Google Services’. Once you’ve done that, allow your phone to work for 24 hours without installing any third party apps so you’ll know if one of the previously installed apps is to blame.

For easy reference, here are the steps on how to do a factory reset:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 won’t power back on

The screen went suddenly blank with no warning while using the device. I was in the process of catching up with notifications on Google + when it simply went blank. I tapped the screen but no response then pushed the home button but no change and proceeded with the power button and nothing. I’ve also noticed that none of the capacity keys light up either. The device was on 95% battery at the time. So I ran all the troubleshooting  tips listed on your web site and no change. I then decided to charge it and not even that worked. It doesn’t display anything on the screen. The device seems simply put shut down entirely.

Any advice you can offer I humbly await. — Maverick

Solution: Hi Maverick. Was the device dropped or exposed to liquid before? These two things are some of the most common reasons for an electronic device to stop working all of a sudden. Although a lot of smartphones can survive being dropped several times, there’s still the chance that the shock generated by a drop can damage an internal component or create a break in a power circuit. Similar damage can happen after liquid exposure. Make sure to have the phone diagnosed by Samsung, or simply find a way to have the device replaced.

Problem #3: Galaxy Note 5 touchscreen stops responding after a drop

I dropped my Samsung Galaxy Note from a relatively low height, and my screen protector was cracked, but the cell screen is till okay. After that, the cell phone was working fine for about 2 weeks, then it has an issue with the touch screen. My pen was stuck, so I could not use the pen to check to see if it works with the pen. But it does not response to my finger. I read the tips online and tried the reboot by pressing both the power button and the low volume button at the same time to reboot it. I was able to reboot the cell, I still can see the blue login screen with the password waiting for me to enter, but I cannot type because the touch screen does not recognize my finger.

Please instruct me what I should do in order to get my phone touch screen fixed. Thank you so much. — Van

Solution: Hi Van. A touchscreen that doesn’t detect your finger input is a broken touchscreen. There is no software troubleshooting step that you can try to fix it. Unless you are equipped to replace the touchscreen yourself, we say you let a professional do it for you. Because there’s physical indication that you dropped it, Samsung will consider repairing the phone for you for a fee. Dropping your device constitutes customer misuse so warranty won’t apply.

Problem #4: Galaxy Note 5 screen is broken

The other day, I was at a track meet. After my event was over I walked over to my bag and pulled out my phone, which I had wrapped in clothes to make sure it wasn’t kicked or hit while I was gone. It was in the same place that it was, but when I hit the unlock button, my lock screen came up dimmed, with a giant bright blue line going from the bottom left corner, to the top left corner. Thinking it was just a glitch, I restarted it. After restarting it the screen stayed black. The back key and the little folder key light up, the phone vibrates every once in a while telling me I have a message, and the blue light still pulsates in the top left corner. A day later, and the phone has dark green coloring on the screen when I hit the unlock button, and goes away when the phone times out. The color is only there when the phone is powered on and the power button is pushed. The entire screen is not green, just a large majority of it. Please help, thank you. — Riley

Solution: Hi Riley. As screen that dims on its own like the one you are experiencing is an indication of a possible screen assembly malfunction. The display or screen assembly has three major components — the digitizer, the LCD, and the flex cable. Any of these three can be the source of the problem (although we think that the LCD may be physically damaged). The digitizer is a thin layer of glass over the LCD that detects and converts your analog touch into digital signal, hence the name. The LCD itself must not be confused with the digitizer. To put it simply, it’s a thin computer monitor that displays whatever it is that you should see. The flex cable is connected to the digitizer that conducts the digital signal to the phone.

Usually, damaging one of these three components means replacing the entire assembly itself. While there are people who may be able to replace, say, a digitizer alone, a lot of times the effort is not worth the shot. The flex cable’s connection to the digitizer is fragile and it’s easy to break if you’re not careful.

Suffice it to say, if you don’t the electronics skill to replace the screen, we say you let someone replace the display assembly for you.

Problem #5: Galaxy Note 5 microphone is not working properly

I live in Louisiana and currently have no service until my AT&T SIM card comes in in a couple days. I just bought an unlocked Samsung Galaxy Note 5 from online. My microphone is acting strange and I’ve looked all over the web trying to figure out what is wrong. Inbound call works fine. With outbound it either does not work at all, works fine (not often), or can barely be heard as long as my mouth is right at the microphone hole. I have all my settings turned up. I did Soft Rest, Safe Mode check, Hard Rest, and checked to see if the microphone hole was clogged. Soft Reset changed nothing. The Hard Reset changed nothing. Before I started troubleshooting, my husband used it for a couple weeks before me and had the same problems with it.

I went here http://updato.com/how-to/how-to-fix-microphone-issues-on-samsung-galaxy-smartphones and did a HR first because I had nothing on the phone yet. I then use the app Nextplus to call and found that the voice did not work at all.

In Safe Mode I repeatedly used my voice recorder to help figure out the problem. I would speak 3 times at the same volume: at the microphone hole, holding it normal, and about 6 inches from the microphone hole. In Safe mode I plugged my phone into my computer to charge. I decided to check my microphone and found that the microphone worked perfectly with a clear resonating distinction between all the rest of the tests. The other tests no matter how loud all sounded muffled. I then took it off the USB and did another test and it came out perfect. I then didn’t touch my phone for at least 5 minutes and then did another test to find that it was muffled again. I then put it back on the charger and tested again finding it muffled. I had also checked the microphone hole for clogging while in Safe Mode.

I took out the battery and the useless SIM card I had in my phone and did another test and found no voice at all. I put the sim back in and still no voice. Plugged it in USB and still no voice.

 And I am currently trying an update to see if that will work. — Jenny

Solution: Hi Jenny. We appreciate the effort to provide us with as many details about the problem as possible but look, there’s only so much that you can do when troubleshooting electronic gadgets. We can see that you’ve tried everything that can be done with apparently no positive result.

There is one thing that is not clear to us though. By hard reset we assume that you did a factory reset but did you observe how the phone works without any third party apps? If the problem is being caused by an app, doing a factory reset won’t necessarily help you. You must first do a reset and observe the phone without installing anything to rule out possible app involvement. If you already did this though, then that’s it. You must have a lemon. Most microphone issues are caused by bad software but it looks like your is hardware in nature. What you can do right now is either to have the phone repaired or replaced.

Problem #6: Galaxy Note 5 changes system time randomly | Galaxy Note 5 proximity sensor issue | Galaxy Note 5 intermittent internet connection during calls

I have 3 main issues:

  1. At random times my time will change to a 2 hours off local time. I’ve gone in and done the “workaround” of unchecking the automatically set time & time zone fields, but it still reverts at times.
  2. Each time I use the phone for a call and my cheek touches the screen, it throws the phone into the settings and starts to set things. (sometimes it’s undoing the automatic time checkbox). I don’t know what gets set at these times as I’m on the phone, and have my cheek against the phone. I’ve tried to hold it gingerly against my cheek, but it’s very sensitive. I’ve ensured before holding it up to my ear that it’s on headset, but it still goes into settings and starts checking things.
  3. Internet. Sometimes my internet is working, but then at random times, the phone will say I’m “offline”. I can’t find where to set it back to “online.”

Verizon assisted me one time and I had to do something in settings like changing the global setting or something, but now it’s off again. Maybe my cheek hit something while I was talking on the phone…not sure.

I’d like help trying to keep these settings consistently “on.”

Thank you. — Patty

Solution: Hi Patty. These three issues may or may not be related so it’s good if you start the troubleshooting by making sure that the cache partition is in good working order. A corrupt or outdate system cache can sometimes lead to all sorts of issues so we see the need to do it first. In order to do that, please follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Now, if nothing will change and all three problems return afterwards or after some time, be sure to back up your personal data before doing a factory reset. The aims of factory reset in your case is to see if resetting all app and firmware settings to default will resolve the problem, and if an app may be to blame. After doing a factory reset, do not immediately install your apps. Wait for at least 24 hours and observe the phone first.

If the second problem returns even if there’s no third party app installed, try to ensure that the proximity sensor setting under Call Settings is enabled. You can do that by going to Phone app>Menu>Call settings. Make sure that Turn off screen during calls is enabled.

 


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