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How to fix common app issues with Samsung Galaxy S7 Edge including Facebook contact sync problem

  • Learn how to troubleshoot a #Samsung #Galaxy S7 Edge (#S7Edge) whose apps started freezing or cause the firmware to freeze or crash after a minor update.
  • Learn more about the issue involving the Facebook that doesn’t sync with Contacts anymore and how to work around the problem.
  • What to do if your device can’t see business contacts when connected to corporate email through ActiveSync.
  • How to troubleshoot apps that keep on showing “No Internet connection” error.

Galaxy-S7-Edge-apps-issues

Applications are an extension of the firmware that’s why they’re so important if you want to make the most out of your new Samsung Galaxy S7 Edge. There are, however, some apps that may create problems when installed, some may freeze shortly after the installation while others may cause firmware-related issues after a firmware update.

Majority of the problems we received from our readers are related to apps regardless whether they’re talking about pre-installed or downloaded ones. But the point is, apps have to be perfectly compatible with the firmware so they won’t cause problems.

Read on to know more about the issues I cited in this article and to learn how to deal with each one of them. There’s a chance you’ll encounter one of these problems in the future so it’s better to be prepared.

If you have other concerns, try to visit our troubleshooting page as we already addressed several problems with this phone since it was released. Try to see if you can find issues that are similar to yours. You may use the solutions we provided. If you need further assistance, you may contact us through our Android problems questionnaire.

Q: “Hi. I have a Samsung Galaxy S7 Edge that I bought last month. I’ve had a good experience with the phone until an update arrived. After I download the update, some of the apps keeps freezing and there are times when they cause the phone to lag or even freeze for a few seconds. It’s very annoying considering the phone was just working fine prior to the update. I’m not really a techie person so if you know something I can do to fix this problem, then please tell me. Thanks a lot!

A: First of all, we need to isolate the problem. We need to know if it’s the third-party apps or the pre-installed ones that cause the problem. To do that, you need to boot your Galaxy S7 Edge to safe mode, here’s how…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once in safe mode, continue using your phone to see if the problem still occurs and if so, then we are dealing with pre-installed apps, otherwise, it’s certain your downloaded apps have issues. So, the next thing you have to do is wipe the cache partition:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If this procedure failed, then you need to backup your data and do the master reset.

Q: “Facebook contacts not syncing to phonebook. As noted on the Samsung Galaxy S6 & S6 Edge facebook contacts also won’t sync on the latest version of facebook to your phonebook.

I have read that backdating to version 27 of the Facebook app and setting it up to do so on this version works, then all you have to do is update to the latest version of Facebook – however on the S7 devices Facebook cannot be uninstalled – only disabled and will not let me back date via an APK. Upon installing an APK I get ‘App Not Installed’ despite disabling Facebook and uninstalling all updates via the app manager. Is there a way around this? Can I backdate now that Facebook is simply un-removable? Thanks for taking the time to read this, as the device is so new I think I may be one of the first to come across the issue! All the best, Kieran.

A: Well, in this case, you have no other option but to root your device, uninstall Facebook app and sideload the version that still supports contacts syncing. I’m sorry but there seems to be no other workarounds.

Q: “Need help please with syncing FB. Settings > Accounts > Facebook. Sync is turned off and  “Sync now” function in the “More” option in the right top corner is greyed out.

A: It’s because Facebook no longer support such feature for some reason. I believe it was discontinued starting the last quarter of 2015 and as mentioned above, you can no longer uninstall FB and install the version that still supports it. So, your only option is to root your phone if such feature is really important to you.

Q: “Cannot find  a business  contacts with ActiveSync when device is connected to corporate mail. Mail and tasks are fully in sync but business corporate contacts do not appear when doing search for a name. Sync for contacts already active in the email setting.

A: If all settings are correct and syncs turned on but contacts still won’t appear, the best course of action is to re-setup your email. It usually works after that so it’s worth a try.

Q: “I have a Galaxy S7 Edge and I keep getting a No Internet connection message even when not in app and content on the app sometimes won’t load when I know that I have a perfect connection. Please help.

A: The fact that you’re getting such message is evident your connection is cutting off and while we are passionate in helping our readers, we can only do so much if there isn’t much information provided. In your case, we want to know if you connect to the Internet using Wi-Fi or through mobile data. If it’s the former, then try to “Forget” your network connection and let the phone detect and reconnect to it. If the problem still persists after that, then reboot your network equipment such as your router or modem and try again.

If it’s through mobile data, just verify you’re getting good signal coverage and that there’s no bars with your account. Then, turn mobile data off and on again. And if by chance, both Wi-Fi and mobile data are enabled, try go to the Advanced settings in your Wi-Fi and disable Smart Network Switch so your phone will remain connected to one network and not switch to the other. If all else fails, you may contact your service provider but before that, try to backup your data and do the master reset to see if that makes a difference:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

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