Welcome to another installment of our troubleshooting series where we aim to help our readers fix the #Samsung #Galaxy #S6 issues that they are having. In this latest installment of the series we will tackle the Galaxy S6 unable to play audio track issue & other sound related problems. We have been receiving several issues of this nature from our readers which we would like to address today.
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If you would like to browse the previous parts in this series then check out this link.
S6 Unable To Play Audio Track
Problem: I transferred movies from my galaxy S4 to my Galaxy S6 using Smart Switch. The movies play fine on the S4 but when viewing them on the S6 I get the message “Unable to play audio track. Unsupported audio codec.”
Solution: The video file that you copied may be using a different codec that isn’t supported by the stock video player app of your phone. You can try to download a third party video player app (such as VLC) from the Google Play Store to fix this problem.
If you believe that the phone should be able to play the said video file then this could be caused by a glitch in the phone software. Try to follow the steps listed below to fix this.
- Clear the cache and data of the stock video app. This will delete the temporary data of the app and reset it to its default settings. In most cases this troubleshooting step will work.
- Wipe the cache partition of your phone from the recovery mode. Sometimes some form of corrupt temporary data of the phone system can cause this issue. This data must be deleted to fix the problem.
- Start your phone in Safe Mode then check if the issue still occurs. If it doesn’t then it is most likely caused by a third party app. Find out what app this is and uninstall it.
S6 Ringtone Keeps Changing
Problem: New phone. I changed my ringtone to a .ogg file that I copied off my old S3. I put the ringtone in /sdcard/ringtones. it let me set the ringtone but the ringtone keeps changing to “eclipse”. The notification sound also keeps changing from “chirps” to “knock knock”. I’ve wiped my device cache but the problem is still occurring.
Solution: Try checking if the same issue occurs when your phone is in Safe Mode. In this mode, set the ringtone to whatever you prefer then check if it changes back to the”eclipse” tone. If it doesn’t change then there may be an app that’s causing this to happen. Find out what app this is and uninstall it.
Another possible factor that can cause this issue is that the ringtone that is saved in the microSD could sometimes become inaccessible by the phone. If this happens then the device will revert back to the “eclipse” tone. Try using a different microSD card then check if the issue still occurs.
S6 Volume Increase On Its Own
Problem: My Galaxy S6 is about 2 months old. Just today, while using earbuds, listening to music, the volume increased to max without warning. It happened once or twice on Milk Music (off line) then again a couple of times on Amazon Prime. I’m not sure what to do short of taking it back to Verizon since I’m sure they can’t address the issue if it doesn’t happen while I’m there. Thanks
Solution: Does your earbuds have a volume control in it? If it does then this could be causing the issue. Try using a different pair of earbuds then check if the issue still occurs. Once you have determined that the earbud is not causing the problem it’s time to troubleshoot the phone. Follow the steps listed below to fix the issue.
- Make sure that the physical volume button of the phone is working properly by checking if you are able to lower and increase the volume without any problems.
- Wipe the cache partition of the phone from the recovery mode. This will delete the temporary data stored in the device that could be causing the problem.
- Start your phone in Safe Mode. In this mode only the pre-installed apps in your device are allowed to run. Check if the issue occurs in this mode. If it doesn’t then you may have installed an app that is causing this problem. Find out what app this is and uninstall it.
- Start fresh by doing a factory reset. Once the reset is complete do not install anything in your phone yet. Check first if the issue still occurs. Take note that you should backup your phone data first before doing the reset.
S6 Volume Fluctuates
Problem: Whìle listening to music (Spotify , internet radio , etc) the audio volume fluctuates This happens with earphones and bluetooth and device This problem occurs a few times during each track.
Solution: Try to check first if this is caused by the Sound Alive+ feature in the sound menu.Try to disable this then check if you are still experiencing the same problem.
If the issue persists then follow the troubleshooting steps listed below.
- Turn off all equalizers.
- Start your phone in Safe Mode then check if the issue still occurs. If it doesn’t then it could be caused by a third party app. Find out what app this is and uninstall it.
- Wipe the cache partition of your phone.
- Backup your phone data then do a factory reset.
S6 Vibrates And Beeps Every 3 Minutes
Problem: my phone vibrates and makes a beeping noise every 3-4 minutes. It does this 24 hours constantly. The only way to stop it is to put it on do not disturb. How can I fix this problem?
Solution: To check if the notification reminder feature of your phone is activated. Go to Settings then Accessibility page, tap Notification reminder. Make sure that it is off.
S6 Notification Sounds Randomly Stop Sounding
Problem: Just like my galaxy s2, notification sounds randomly stop sounding. Still receiving text and email just no notification. Restarting the phone fixes the problem for a day or so and then back to the same issue.
Solution: It’s possible that this could be caused by a software glitch. To fix this try wiping the cache partition of your phone from the recovery mode first. If the issue still persists then I suggest you backup your phone data then do a factory reset.
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