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Samsung Galaxy Note 5 Marshmallow Update Installation Failed Issue & Other Related Problems

Welcome to another part of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note5 resolve the issues that they are experiencing with their phone. In this latest installment we will tackle the Galaxy Note 5 Marshmallow update installation failed issue & other related problems.

Samsung Galaxy Note 5

Since the release of this update a lot of people who own this phone model have the latest software running on their device. Some however are having a problem getting the update to their phone. Others who have the update on their phone have been experiencing issues which were not present before the update. We will be addressing these problems below.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

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Note 5 Marshmallow Update Installation Failed

Problem: I was prompted there was a system update available.I started update once connected to wifi. The download reaches 100% and prompt a system restart requirement to install update in 5 seconds. It restarted and started the install on a black screen with blue Droid and installation progress bar. It reached between 26-35% and started a normal boot up process. The normal unlock screen appeared and I unlocked the phone. Shortly thereafter a system popup appeared stating such and such hadn’t been installed. Next, another system popup appeared stating that the install failed due to an install interruption. I’ve attempted to shut the phone off for 10+ minutes to “soft reset” it as the battery is integral and cannot be removed, and then reattempt the update to come to the same issue . On a side note, since I first attempted an update and failed I’ve lost the share in a private message function on Facebook while using my phone. Still works on any computer aND research tells me it’s something wrong with the phone/registry.  I imagine this will be fixed once I’m able to do an update but I figured I should lay all the cards on the table. Thank you.

Solution: There are several factors that could cause this update installation problem. One of the main causes is if your phone has insufficient internal storage space available. Try freeing up some space on your device. To do this you need to wipe the cache partition of your phone. This clears up any temporary data in your phone that is occupying some space. Uninstalling apps that you don’t regularly use is also one way of freeing up space.

If you have already freed up a considerable amount of space and the issue still persists then this could already be caused by some form of glitch in the phone software. If this is the case then I suggest you backup your phone data then do a factory reset. Once the reset is done download the update and install it.

Note 5 Updating Contacts List

Problem: Yesterday, I received a SW update and without even checking I started the update. Unfortunately, the update is still running and never stopped since yesterday. When I invoke the contacts, the screen shows  “Updating Contacts List”. I tried all the tricks on your website and others to no avail. I admit though that I am NOT SW savvy and sometimes I get myself in more and more problems. Most times when I follow the instructions, I reach to a point where I could not follow because I could not find the icon or the tap, in your instruction, for example, to find the SW version, I found  the ‘system’  bar washed out and clicking on it was disabled. Please, please, please be as detailed as humanly possible. I thank you kindly.:

Solution: Usually, if you are getting an updating contacts list error message what you will want to do is to turn off the master sync button of your phone then restart the device. Once the phone has restarted you need to open the contacts app then from more options ( tap on the three dots) tap on the accounts then choose the account where the contacts are saved. Tap on more options then tap on sync now.

If the above steps fail due to the phone still running a software update then I would suggest that you backup your phone data then proceed with wiping the cache partition of your device. This clears out the temporary data in the phone that could be causing the problem. Once this is done restart your phone then check on the software version. If it is not updated then run the update again. You should also check if you are now able to open the contacts list.

If the above steps fail to resolve the problem then I recommend you do a factory reset.

Note 5 Not Downloading Updates After Marshmallow Update

Problem: My phone cannot receive the update. It’s very slow, constantly says no Internet connection,  and drop calls and sometimes restarts .I can no longer download app updates on my home wifi, or watch YouTube. I am connected to the WiFi, and can browse the Internet, but since downloading Marshmallow my Note 5 won’t download updates from the play store, it just endlessly says  “downloading”. I do NOT have this issue on other wifi networks, and have tried the following.

  • Wipe Google play services, and store, cache &  data.
  • Uninstall Google play updates, then reinstall play store.
  • forgot wifi network and re-order it.
  • removed Google account and re-connected it.
  • booted in safe mode.
  • Rebooted Router and Cable Modem.

Please help….  I would prefer not to factory reset my phone, but Marshmallow makes using my wifi impossible.

Solution: Does your router have any firewall setup that could be blocking the access of certain sites from devices connected to it? Since you mentioned that the issue does not occur when your phone is connected to a different Wi-Fi network then the most likely culprit is your router. Try to check if there are any new firmware updates for your router. If you are able to access the router administration page then check its settings. Check on your router manual regarding this. If you are able to deactivate the firewall then temporarily do it just to check if this is causing the problem.

On the phone side, make sure to set the time and date of the phone to automatically get from the network.

If the above steps fail then you should consider doing a factory reset. Just make sure to backup your phone data before doing this.

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