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Galaxy S5 screen becomes unresponsive while charging, other issues

S5 touchscreen

If you’re reading this, you must be looking for answers to your own #GalaxyS5 problem. Well, go on reading! We hope that the solutions we outline below will be of help to you and to the Android community in general.

Below are the specific topics discussed in this post:

  1. How to locate Galaxy S5 app files in file directory
  2. Family Mobile Galaxy S5 stuck in T-Mobile splash screen
  3. Galaxy S5 black screen issue
  4. How to recover files from dead SD card on Galaxy S5
  5. Galaxy S5 screen becomes unresponsive while charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: How to locate Galaxy S5 app files in file directory

Hello, I read an article where you posted anybody can reach out with questions so, here’s mine. Why is my “application” storage used not matching up?

I navigated to setting/storage/internal memory/applications/application manager/all – I added every app size included in the list and it does not equal what is displayed as the total application size. It shows 15.05GB of application storage used and I only count a little over 7GB when I add them all up.

I have gone through all the basic storage clearing options. I am constantly clearing cache, clearing application data, all new downloads, pictures… go to the SD card.

Is there a way for me to delete the application storage used that I cannot account for? Where is it hiding? Are there other internal storage clearing options that aren’t so easily detected? I’ve gone through hours of forums but everything I’ve found is simple stuff I’ve been doing for a long time. The only thing I’ve noticed is that there’s a discrepancy in the amount of application storage.

I’ve attached pictures of my settings page showing applications, and system pictures from about my phone.

Please help.

Regards. — Scott

Solution: Hi Scott. Android operating system manages files automatically. Unlike iOS system wherein file system is not easily accessible, Android allows users relatively easy access to its file directory. However, it doesn’t mean that you can move things you think are eating up space on your storage device. Keep in mind that majority of the files and folders that may seem unimportant to an average user may actually be important for an app to function properly. Most folders that don’t make sense when you check the file directory actually contain cache files that may be critical for a service or app to work. The only folders that we recommend you can safely work on are:

  • DCIM (the default repository of camera and video apps)
  • Download (where downloaded items are stored)
  • Multimedia folders (storage for personal files like videos, ringtones, pictures, music, etc.)

The discrepancy in the numbers does not necessarily mean there’s a need for you to delete some system or app files. Doing so may be counterproductive and may even result to problems later on. If you want to free up some space, simply start by uninstalling apps and moving photos and videos to another device like a computer or cloud service.

If you are familiar with the file system of your PC, well, Android’s own is not identical to it. Basically, Android system layout is divided into three parts:

  1. Device Storage/Emulated SD Card
  2. SD card
  3. Device Root/System File System

The Device Storage, designated with an “/sdcard” tag in the file directory contains data dump from apps like downloaded items which can usually range from a few hundred Kilobytes to several Gigabytes.

The Device Root folder stores your phone’s operating system files, installed apps, and other sensitive data like passwords and credentials. Due to possible security concerns that may arise if left open for modifications, you and any installed apps are not allowed to access it. However, this security protection can be circumvented with root access, which is of course relatively easy to do. While we are generally against any software modification of official firmware via rooting and installation of custom software, you may want to consider doing that if you want to explore your phone’s file directory.

Problem #2: Family Mobile Galaxy S5 stuck in T-Mobile splash screen

I bought it from Walmart..Family Mobile. My carrier is T-Mobile. Got it a week ago Saturday. Picked it up to turn it on and when it got to the white T-Mobile screen it froze. I waited a few minutes thinking it would finish starting but it didn’t… started getting hot. 

I tried to turn it off and it wouldn’t. Kept getting hotter so I took the battery out, waited about 15 minutes and tried again. Same thing.

Took it to T-Mobile. They said they couldn’t do anything with it because it was Family Mobile. Took it to Walmart and they don’t fix things so they gave me a new one. 

I’ve had it 3 days and it has just did the same thing. My daughter had the same phone so I tried her battery, got to the white T-Mobile screen and stopped so I figure it’s not the battery.

I used my SIM card from my Galaxy S3. Could something be wrong with it?

Daughter used her Galaxy S3 SIM card too and it seems to be working fine.

The phone started out with KitKat. I’m pretty sure but says it’s 5.1.0. That’s the Lollipop isn’t it?  Did it upgrade be itself?  I’m so frustrated. Could it possibly be a bad batch of phones they had.  Don’t want to get another one if it just going to do the same thing.

Sure hope you can tell me it’s an easy fix.

Thank you so much… — Lynn

Solution: Hi Lynn. It appears that your device is having a problem completing its boot sequence. This can be due to bad firmware  or a corrupted system cache. To fix the issue, you need to do some basic software troubleshooting like booting the phone in safe mode, wiping the cache partition, or resetting firmware and app settings to defaults via factory reset.

Boot the phone in safe mode

Safe mode is useful in troubleshooting which app is causing problems by forcing the S5 to run only the original apps provided by Samsung. Third party apps installed on the phone will not load, thus, it is very helpful in narrowing down the source of the problem. To enable Safe Mode, just follow the steps below:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If your phone will boot normally while in safe mode, that means that one of the third party apps may be to blame. You have to uninstall apps until the issue has been eliminated.

If you still can’t boot the phone though, try to wipe the cache partition. This troubleshooting step is usually recommended if you have updated a device to another operating system version or if the phone is having some weird glitches. Despite not having installed the full set of new operating system files, we suggest the you do the following steps to erase possibly corrupted cache on your device:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Finally, don’t hesitate to do a factory reset as the last resort if the issue persists. Kindly check the steps provided below on how it’s done.

Problem #3: Galaxy S5 black screen issue

Hello, I have a black screen that does not respond to anything. Buttons and notification lights are working, it does vibrate and touch screen vibrates. It happened, when I put my phone to sleep, and wake it back on, the two soft buttons on the bottom of the screen (back and multi-tasking button) lit up, but the screen does not. I have to force to take out the battery and put it back in, turn the phone back on then it would work. Anyone else having this problem as well? Everything i can do for turn on my display but unfortunately i failed. In fact it’s my first and only one Android phone. So please help me….

Note: my screen won’t lit up upon waking the phone but the 2 buttons on the bottom of the screen lit up normally. — SOHIDUL

Solution: Hi Sohidul. Did you consider the chance that your phone may have a hardware issue? Display/screen problem usually follows a device is dropped or exposed to water or liquid. In this case, your best bet is either to have the phone repaired or replaced.

However, if the phone has never seen water nor was it ever dropped, then most probably the reason is firmware or software in nature. Make sure that you do a factory reset to restore all software settings back to defaults. Here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #4: How to recover files from dead SD card on Galaxy S5

I took a lot of pictures and transferred family pictures from the phone to micro SD card. All the photos were in SD card. Until today, my son’s 10th birthday.

I took a lot of pictures and videos of him.  I opened the gallery up to see after each shot, pictures were in SD card are fine!  But after that, I took some more pictures and more video (about 30 -45 minutes) without opening the gallery. After I opened the gallery to check it says” SD card is blank or has unsupported file system”. 

I tried to open it by different computers but it say’s I need to format my SD card. I Tried to open it by a different Galaxy S5 phone. It says SD card is blank! It’s my son 10th birthday pictures and Family Christmas pictures! I don’t want to lose them! Please help me to find it. My Verizon cloud was full. I checked , it’s not in there ! please help! Thank you! — Esther

Solution: Hi Esther. SD cards are temperamental and can sometimes fail for no obvious reason. This unreliability is part of SD cards’ nature so it’s always wise not to rely on them so much.

Now, recovering files from a “dead” SD card can be a tricky business. Depending on the degree of failure of the card, a user may or may not be able to recover anything. The fact is, there’s very little that anyone can do if an SD card fails.

Use another SD card reader

To start your effort to recover your files, you want to try to use another SD card reader. Sometimes, the SD card reader on the smartphones and laptops may be the issue instead of the SD card itself. Try to buy or borrow a different USB SD card reader to see if it can detect the SD card.

Use third party recovery software

If a different SD card won’t make a difference, consider using third party recovery software like EaseUS Free Data Recovery or  ZAR (Zero Assumption Recovery). These are free software that you can download on your computer and use to see if they can do detect and recover the files. Don’t keep your hopes high so much though. That different computers fail to read the SD card is indicative enough of a totally dead card. We doubt that any of these free recovery programs can help but it definitely won’t hurt if you give them a try.

Problem #5: Galaxy S5 screen becomes unresponsive while charging

This is what happens: my touch screen works fine all the way up until I go to charge it. As soon as I plug in my phone (both stock, and aftermarket charger) the screen becomes completely unresponsive. I can’t unlock my phone or type or do anything for that matter until I unplug it again. The caveat is it’s just at my house and that’s how I know it’s not my charger. My dad is an electrician and he checked house power and there isn’t anything wrong. I dug a little but got nowhere. if you guys can find out anything about this I would appreciate it very much. but as it seems no one has ever heard of this before so I’m hoping you guys can help.

Also I’ve hard reset my phone too and it still happened (fun fact it’s everyone in my house as well. Happens to laptops, and tablets forcing us to use a wireless mouses and such). — Brad

Solution: Hi Brad. A Samsung Galaxy device that gets an unstable power supply during charging will automatically shut the touchscreen down. Samsung recommends that you immediately unplug the phone from the power source to avoid damaging the unit.

We know that the phone will appear to continue charging under this condition but the touchscreen will stop working altogether. A similar thing can happen on to a laptop’s touchscreen or touchpad depending on the device affected.

That other devices in your household are showing similar symptoms is an indication that your house’s outlets may be providing fluctuating power.

Be sure to have your dad check the consistency of your power line to avoid damaging your electronics in the long run. Making sure that the outlets are properly grounded may also help.

 


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