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Galaxy Note 5 cannot multitask when multiple messaging apps are used, other issues

Note 5 S Pen

Here’s another collection of some unusual #GalaxyNote5 issues we encounter so far. This is first time that we heard of at least three of the issues covered in this article so we hope that the solutions will work as expected.

  1. Galaxy Note 5 cannot multitask when multiple messaging apps are used
  2. Galaxy Note 5 stuck in black Samsung screen
  3. Galaxy Note 5 touchscreen not working properly
  4. Settings up the Galaxy Note 5 mobile data usage indicator

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Galaxy Note 5 cannot multitask when multiple messaging apps are used

Hello DroidGuy! I read your complete article about Note 5 issues and I could find for mine so I write you this mail.

I always talk with my girlfriend on WhatsApp or Viber and in the meantime I love to use other applications like Facebook and stuff but many times when I open other applications, my WhatsApp or Viber goes off. This thing doesn’t really happen with my friend’s Note 5, it always keeps his WhatsApp or Viber running no matter which app he tries to open and yes when I reboot my phone it works amazingly but after few hours of use it behaves crazy again. my friend’s phone works always the same like it’s just rebooted. My phone just fails to run multiple applications at a time.

What should I do? I have even factory resetted my phone and it’s still the same and it’s a brand new phone. Just bought it two weeks back while my friend has been using it for some time now. Please help me with this. Thank you! — Christian

Solution: Hi Christian. This is an odd issue for us as any Note 5 we know can always handle multitasking smoothly. This may be an isolated case on your device so these are the things that you can do:

Update the apps. Make sure that the involved apps are fully updated. App updates are released mainly to fix known issues so there’s a chance that they can resolve the problem without you doing anything drastic.

Delete the app’s cache and data.  For most app issues, deleting the cache and data almost always work. There’s no reason to skip this simple and easy troubleshooting step. Here’s how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Wipe the cache partition. Another recommended troubleshooting in this case is to ensure that the phone’s system cache is up-to-date. Corrupted or outdated system cache can result to slow performance problems or app problems. Refreshing it won’t hurt. During the first boot up, just after you bought the phone, the system will create files for each app and service. These files will be stored in a certain directory only the system could access; the directory is called cache partition. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode. Simply follow the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Do a factory reset. If all else fails, we highly recommend that you restore all phone settings to default by performing a factory reset. Almost all firmware-related problems and errors can be fixed by this procedure. If the problem is due to a rare firmware glitch, a factory reset should be able to resolve the issue. Please follow the steps below if you haven’t tried doing it before.

Problem #2: Galaxy Note 5 stuck in black Samsung screen

Hello support. I was checking the weather and my phone froze on me and is still the same. I check the weather everyday on my phone and nothing ever happened. When it did happen I was at 8% charged. New phone, just 1 month old or less.

I tried to reboot and it keeps going to the same screen. Black screen with the Samsung Galaxy Note 5 logo and below Android logo. Will not do anything else but I can shut it off as long as it’s not plugged into the computer.

It’s been 3 days and I’ve been searching for a way to get my photo’s out onto my computer almost all day until between 3 to 5:30 am. Tried everything. The last thing I tried was ZARX and it recovered everything on my computer and I see people’s faces from Facebook there which I don’t know if that came from my phone and photos are not showing up from my phone. In Verizon Cloud only 1 photo is there from my Galaxy Note. The tech from Samsung told me to go to Google Photos but I can’t find anything to load my photos.

If I know that this phone would be doing this I would have backed them up to my computer. Less than a month, why would my phone do this I thought. I called Verizon. They told me to go to Best Buy to see a Samsung representative. They checked my phone and said my photos are there and I have a software trouble and told me to get a new phone or wait to get this one fixed. I’m going to get a new phone. I can’t wait 2 to 3 weeks. The rep told me to call Samsung. I feel like I’m on a rollercoaster.

So my question is how can I get my photo’s off my phone. Can you please help?

I have my new baby grandson on there and other photo’s as well. Thank you. — Patti

Solution: Hi Patti. File recovery options in your case largely depend on the condition of the operating system and the app that hosts your photos. It looks like your phone is unable to complete the boot sequence that’s why it won’t go past the black Galaxy Note 5 screen. You may or may no longer be able to recover your files at this time. A good troubleshooting step that you can try is to boot the phone in safe mode.

The Safe Mode is the first fail-safe procedure you can use to diagnose a problem. Once the device has booted up in this mode, all third-party or downloaded apps would be temporarily disabled leaving pre-installed and core services running. If any of your installed apps is the reason for the problem, restarting the device in safe mode may help. Here’s how it’s done:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.
  • If your phone boots up in safe mode fine, make sure that you create a backup of your files, then do a factory reset (steps provided below).

Problem #3: Galaxy Note 5 touchscreen not working properly

I can’t get to my version because of the issue i am having. This isn’t the first time, BUT…the voice assistance starts on its own. Then trying to turn it off is where it gets crazy. The whole screen sensoring is way off. For example, i hit “4” and it won’t do anything, then i do it again, and then some random number will show up, then it will display that weird number over and over and over, like i am holding that button down. Then when that gets cleared (and it takes a whole bunch to get back to a normal screen) I will try and get to the system reset button, and it will take me at least half hour to get to that button, then try and put the passcode #’s in… (look at description above, and try and get the correct pin # in it.. good luck!) and finally I can get to the reset button, and it will reset the whole phone…. This has happened at LEAST 3 times, and I have only had it for 5 months. — Jennifer

Solution: Hi Jennifer. We really don’t understand quite well what the problem is but it won’t hurt if you simply restore the phone via factory reset. There’s just no other solution that we can think of. For easy reference, here are the steps to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the problem is being caused by one of your apps, reinstalling it after a factory reset may give the same headache. Make sure to observe the phone for 24 hours after a factory reset without installing any app to see the difference.

Problem #4: Settings up the Galaxy Note 5 mobile data usage indicator

Good afternoon. I found your email while searching online for solutions to a couple issues that both my wife and I each have on our matching Note 5s. 

First, our provider is T-Mobile.

Some time ago I managed to get the orange “Data Usage” icon on my homescreen so that I can tap it to go directly to the Mobile Data on/off button. I want to do the same thing on my wife’s phone but can’t remember how I did it. These phones don’t have the data option in the notification bar. 

Next is the big issue on both our phones. This is inside the Mobile Data menu, where you set the data limits and select billing period cycle. The first thing my phone did was, one day the selected billing cycle was not matching the days of the month and it was telling me the year was 1936.  And the bar graph that shows the daily data usage doesn’t show any bars at all. When I dropped down the billing cycle selection to scroll to the other end of the list, the years stopped at 2014. Now the phone thinks the billing cycle year is 2072 and will only scroll down to 2016, and every time I change it to anything different, it just resets itself to 2072 and it still doesn’t show the bar graph daily usage. 

Now my wife’s phone says her billing cycle year is 1936. 

I went through the “ctrl alt delete” reset but did not fix.  I called T-Mobile tech support but they say it’s a Samsung issue. I called Samsung but they say it’s a T-Mobile issue. — Dan

Solution: Hi Dan. Your first concern should be addressed by T-Mobile specialists and not by us. Although we support Android, carrier-specific features on their devices are sometimes beyond our knowledge so it’s best if you can get direct assistance from them.

The second issue may also be T-Mobile’s fault simply because the firmware running on your device is specific to them. Samsung is the hardware manufacturer but your device runs an Android operating system that’s been modified by T-Mobile. The problem may be due to misconfiguration of the Mobile data usage indicator/settings, or an operating system glitch. Make sure that you set the data usage limit properly to see if that will a difference. Here’s how:

  • Select the Set mobile data limit slider.
  • Tap OK.
  • A new horizontal orange bar appears in the graph.
  • Touch and drag the orange bar up or down to the desired data amount.
  • When you reach this data amount, your data connection is automatically disabled.

You can also change the data usage limit by following these steps:

  • From the graph, touch and drag the orange bar to the desired data usage setting.
  • If you exceed this setting, your data connection is automatically disabled.
  • To turn off a data usage limit, move the Set mobile data limit slider to OFF.

If the suggestions above won’t work, try to do a factory reset.

 


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