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Fix some Samsung Galaxy Note 5 problems that occurred after the Marshmallow update

While many Samsung Galaxy Note 5 (#Galaxy #Note5) owners were excited about the Android 6.0.1 Marshmallow (#AndroidM) update and it’s promised performance and battery optimizations, expectations turned into disappointments when the new update brought about new problems without addressing the previous ones. There were some whose phones were working fine before the update but encountered a lot of issues after the upgrade.

Galaxy-Note-5-marshmallow-update-problems

I will address some of the problems Note 5 owners reported after downloading and installing the new firmware. Please see the list of the issues below:

  1. Galaxy Note 5 Location Services have to be enabled to use Garmin Connect app
  2. Note 5 is stuck on the boot screen or AT&T logo
  3. Galaxy Note 5 restarts on its own after the recent firmware update
  4. Note5 owner wants to boot in recovery to wipe cache partition but phone restarts
  5. Note 5 Factory Reset Protection (FRP) was tripped when phone was reset
  6. Galaxy Note 5 got bricked after hard resets done by the owner
  7. T-Mobile Note 5 owner still haven’t receive Marshmallow update notification
  8. Note 5 having difficult time connecting to Wi-Fi networks

Before going further, if you have other concerns, visit our Note 5 troubleshooting page as we’ve addressed hundreds of problems already. Try to find issues that are similar to yours and use the solutions we provided. Or, you may contact us directly by completing this questionnaire. Make sure you provide us with necessary information about your problem.


 

Galaxy Note 5 Location Services have to be enabled to use Garmin Connect app

Question: I have the Garmin Connect app to sync my phone to activity monitor via blue tooth. Worked very well until marshmallow update. Now for the Bluetooth to sync the device tells me I need to turn on Location Services. Once I do that it works well. I started with Garmin…they were well aware of the issue and said it was marshmallow  issues and call Verizon. Verizon also is aware and said that until there is a fix issued nothing can be done . They did say that sometimes a hard reset will cure the issues but no guarantees.  I hate to go to that trouble on a “maybe”. Do you have any thoughts? Leaving Location Services on eat power and data. Thanks in advance for your help.

Answer: I understand exactly why you don’t want to turn on Location Services as well as do the reset but it appears like there won’t be any fix to this problem soon unless Garmin app’s developers do something about it, and here’s why…

If you call Samsung and report this problem, you’ll be told that the app still works only if Location Services are enabled. In app development world, there’s this unwritten rule: apps must adapt to the operating system. That’s the reason why if firmware updates are rolled out, app developers should also roll up updates for their apps to address any possible compatibility issues.

I hope this sheds some light to your concern.

Galaxy Note 5 is stuck on the boot screen or AT&T logo

Problem: Phone is stuck on reboot screen. I have tried every shortcut posted. I held down all 3 buttons, tried to do a factory wipe/reset but phone keeps stopping on the AT&T logo screen and freezes. The phone is brand new. I just bought it from the AT&T store Sunday. I can take it back but like to troubleshoot my own problems first. Any suggestions would help.

Answer: There’s one vital information you forgot to tell us; what happened to the phone prior to the problem? Did it download a firmware update? Did it suffer physical and/or liquid damage? Of course, based on your description, it’s easy to say it’s a firmware issue but we really can’t be sure and since you already tried doing the master reset to no avail, I think it’s time to ask help from a technician.

Galaxy Note 5 restarts on its own after the recent firmware update

Problem: I haven’t downloaded any 3rd party apps, but since I’ve done the update my phone will go to the lock screen and when I try to turn it on, I get the message that my phone has been restarted (even when I haven’t restarted it) and I can’t use my fingerprint, only the pin code. It does it at least twice a day now.

Answer: The recent update may have corrupted some caches and data, however, there’s still a chance it’s caused by some apps you downloaded in the past that are incompatible with the current system. Try to observe further but this time, use the phone when it’s in safe mode.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone still says the same even in safe mode, then it’s safe to assume it’s a firmware issue. However, if the problem was fixed, the next thing you should do is try to find out if you have third-party apps that need to be updated. If the problem still happens after you’ve updated your apps, it’s time you deleted the system cache considering these files often get corrupted during the update process.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Wiping the cache partition may be able to fix this problem because based on your description, it appears it’s only a minor problem. But in case the issue still persists after doing the abovementioned procedure, you have no other choice but to perform the master reset. Before doing so though, make sure you backed up your files and data, then remove your Google account and disable screen lock so as not to trip the FRP (Factory Reset Protection). Then follow these steps:

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

For some reason, if the problem still persists after the reset, then you need help from a tech but if you know how to flash a firmware, then try doing so using Odin and a computer. But please note the warranty may be voided. Proceed at your own risk.

Note 5 owner wants to boot in recovery to wipe cache partition but phone restarts

Problem: Hi, I want to wipe my cache but when I press the 3 buttons which I should is it just restarting and back to the screen to enter the pin code. No blue writing on the left upper corner to see. But the little light on the phone is blinking blue. What should I do to wipe it? Thanks for your help in advance.

Answer: I understand you want to wipe the cache partition but your phone boots up normally instead of booting up in recovery mode. We often hear others say press the 3 buttons together but to make it easier for you and make sure your phone boots up in recovery, you need to press and hold both the Volume UP and Home keys first and then while holding them down, press and hold the Power key. Try this…

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.

Note 5 Factory Reset Protection (FRP) was tripped when phone was reset

Problem: I had my phone reset at T-Mobile and couldn’t remember my Google password. I went home and reset my password. But I put it in the phone and it say I need to use for the owner of this phone. What can I do. I cannot complete the setup of this phone. 

Answer: You need to wait 72 hours and try to enter your Google account again. If that won’t work or if you cannot wait that long, then try reading this post I’ve written on how to bypass FRP on the Note 5.

Note 5 got bricked after hard resets done by the owner

Problem: Did a factory reset hard reset it won’t let me log back in with the same credentials the email and password are the same nothing has changed, it just loop me back saying I need to sign in with the previous owners credentials but immediately after that I’ll get a email saying Note 5 just logged in it’s been like that for a month. When I did the hard reset it said in in red, pre-loader did not load no files exists. So I went online download the right software and Odin and did it that way everything past but the same result it will not let me pass.

Answer: I understand you already tried flashing the firmware to no avail. The thing about this problem is that you will have to try several things and may fail on most of them before you can find out a solution. It’s difficult for us to suggest things because manipulating the firmware of the phone is a risky task. We might end up suggesting things that could mess up your phone even more. So, I suggest you visit a tech and let him handle it.

T-Mobile Note 5 owner still haven’t receive Marshmallow update notification

Problem: I still not have received the new marshmallow update  on the Galaxy Note 5 I tried doing a software update but it says no update available and I’m still running 5.1 lollipop when will I get the new marshmallow update I contacted T-Mobile and they said that Galaxy Note 5 uses have started getting the update on March 22nd. Why is the update not available to me yet I would appreciate your help with this issue I am very anxious to get the new marshmallow operating system.  Thank you in advance for your help. Please get back to me. thank you!

Answer: That’s right, the marshmallow update roll out started on the 22nd however, updates are rolled out in batches to avoid server issues. There’s nothing we can do about it but wait it out…it will come for sure.

Note 5 having difficult time connecting to Wi-Fi networks

Problem: Right after I downloaded the Marshmallow 6.0.1 I have not been able to stay connected to my home Wi-Fi. Also same problem with other Wi-Fi. I have done resets on my Note 5 after backing up my data. Then reloaded my data. Wi-fi worked OK for a few days then back to the same problem. Samsung tech support knows nothing of this but I have read on a forum all the users are having this problem. I contacted Verizon tech support after giving up on Samsung support

Verizon said there is a problem with Marshmallow and a fix should be on the way. BUT WHEN? So tired of this crappie. This all happened right after downloading Marshmallow 6.0.1. Help!

Answer: Your guess is as good as ours. Only Samsung knows when the next update for its devices will be rolled out and what fixes the update brings.

If the problem occurs no matter where you try to connect, then it’s a phone problem. If it occurs only at home, then try to set your router to use frequencies that have less interference.

There’s also one thing you may want to try; do the master reset and don’t load your data after that. Instead use the phone without other apps for a few days and see if the problem still occurs and if so, then it’s really a firmware issue and you’ll have to wait for the update or you can find a technician who knows how to reinstall the firmware.

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