It’s almost 2 years since the Samsung Galaxy Note 4 (#Samsung #GalaxyNote4) was released and we are now starting to receive more and more emails about power related problems as well as charging and battery issues. Why? Because the battery is the first component to deteriorate as the phone ages. The good thing about the Note 4 is that it has a removable battery and now that Note 6 is about to be revealed, the price of the accessories for your phone must go down.
Below, are some of the emails we received from our readers who reported having to experience issues with the battery. If you contacted us before, go through the list to find out if your concern is among the ones I addressed.
- Note 4 starts up to the logo then turns off and on again after changing charger
- Note 5 quick charger not working anymore
- Note 4 shows incorrect battery percentage
- Note 4 shuts down when battery reaches 90%
- Note 4 discharges battery in 3 hours
- Note 4 battery lifespan is enough for the owner
For those who have other issues and need further assistance, feel free to contact us by completing our questionnaire. Please make sure you provide all necessary details about the problem so that it would be easier for us to help you. We also have addressed hundreds of problems so try to visit our troubleshooting page and find issues related to yours and use the solutions we provided.
Problem: The other day I put my phone on charge and it was working perfectly but I switched chargers and all of a sudden the phone switched off and I tried turning it on again however it just says, “Samsung Note 4” and turns back off. And when I put it on charge it continuously vibrates and shows the charging sign over and over again yet it doesn’t turn on. I tried all solutions of troubleshooting but it still doesn’t work. It’s a new phone and I fear that I have broken it. Please help me!
Related Problem: My phone won’t stay on unless it’s plugged in to the charger. My battery is at 100%, the moment I unplug it and try to use it, it shuts down and then tries to turn on but doesn’t. Black screen, Samsung, black screen, Samsung… I’ve tried everything, any suggestions?
Related Problem: Phone will only turn on every once in awhile. For the last 2 weeks it has been turning on then turning back off on it’s on. I would have to take the battery out and put it back in then it would turn on. I thought is was a battery issue so I ordered a new battery. Still does the same thing. Some times after it turns off it comes back on with an error message and the green android character on the screen. It currently will not power on at all although I tried all the steps you suggested.
Troubleshooting: The problem is the Power button; it’s stuck! Try pressing it multiple it many times and see if you can fix it that way. If not, then you need help from a technician. It must be a very easy job for any tech so don’t worry so much about the pay.
Problem: My quick charger is not working anymore and taking several hours to charge. I have the latest software update that is available to my device by checking settings, updates and then updating Samsung software. I also cleaned my port per your instructions with no resolution. I would appreciate any help you can give me to resolve this issue. Thank you so much.
Related Problem: My wall adaptive fast charging is not working. I left my phone charging today and when it was about 60% i went to check it out but it wasn’t charging anymore. I connected the usb cable to my pc and it charges so it must be the wall fast charge but i don’t know what happened.
Troubleshooting: For the quick charging feature to work, make sure the screen is turned off while charging and that the device doesn’t heat up. I suggest you boot the phone in safe mode and see if the quick charger works. If not, proceed with master reset and if still not good, try a different charger.
Problem: My battery is showing 1% along with a red exclamation in the battery icon. I charged it fully not even twenty minutes ago. It got down to one percent with two minutes of it being fully charged so I have been using it at 1% for the past 15 minutes. So it looks like the battery icon is not showing the actual percentage. I have tried restarting it several times and charged it completely while it was powered off but nothing had changed.
Troubleshooting: Yeah, things like that could happen. Try wiping the cache partition and see if that fixes it. If not, then I think it’s time you did the master reset. Just make sure you backed up all your data before doing so.
Problem: My Phone has started to to shut down with 10 – 20 % power left. That quickly changed to shut downs at 50 then 60 then 90 %. That also lead to shut downs whenever the standard camera app was used. Now, the will continually shut restart unless its charging.
Related Problem: Phone would be completely charged. Then get to 50 and sometimes just totally go dead. I really think it goes dead way to fast and out of the blue. I always charge completely but it goes dead out of the blue.
Related Problem: Hello my phone is shutting off on its own even when its on 95% my phone is brand new and I don’t understand why this is happening could you please explain to me why this is occurring and what i should do thank you.
Suggestion: I think it’s time you bought a new battery because, apparently, the current one has a problem. It might still be able to hold a charge but it can no longer give out the current your phone is needed to function properly.
Problem: My Note 4 discharges in about 3 hours, with absolutely minimal usage. How do I back up my data (contacts are the most important) to perform a Factory Reset and then reinstall all my Apps? Is there any alternative to a factory reset? I’ve tried Greenify and Automatic Task Killer, but nothing seems to work. Please help! I’m unemployed and cannot afford to buy another phone.
Answer: I understand why you want to do the factory reset but I think the problem here is the battery since it’s the first accessory to deteriorate quicker than others. You might want to consider trying a new battery. But anyway, if you really want to do the master reset, then all you have to do is to “export” your contacts to your SD card, or you can just sync it with your Google account.
For a more effective reset, I suggest you do the master reset by booting the device in recovery mode. Here’s how to do it:
- Turn off the Galaxy Note 4 completely.
- Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
- When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
- When the Android System Recovery shows on the screen, release the Vol Up key.
- Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
- Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
- When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
- The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.
Problem: I am generally unimpressed with the lifespan of the battery even with a task or app killer for android. What else can I do. If you have a better battery I will buy it as a replacement to this version of the battery which came directly with the phone.
Answer: The thing about third-party task killers is that they’re just too good to be true. You don’t need any of those as your already came with a built-in task manager.
If you don’t care about how bulky your device will become, then you can find Note 4 batteries that have higher capacity than the original. You can easily find some on eBay or Amazon. But before you actually buy one, try booting your phone in safe mode. If it drains the battery slower than you usually experience, then the problem might in the apps that run in the background. I suggest you do the master reset first. If it failed, then it’s time you bought a new battery.
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