“Hi guys! I hope you can help. The top-left corner of the screen on my Galaxy S6 Edge+ becomes unresponsive until I reboot the phone. How can I fix it?”
That’s one of the most common screen issues with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) and some of our readers actually reported the same behavior from their devices. So, in this post, I will tell what causes it and what to do to fix the problem.
Continue reading to learn about other screen problems with your phone. Go through the short list below and click on the link to jump to a specific issue.
- Top left corner of the screen unresponsive to touch
- Galaxy S6 Edge Plus advances one screen at a time only
- Someone got access to the phone after being left unsecured
- Some Facebook accounts disappeared
- How to make S6 Edge Plus screen bubbles when unlocked?
- Edge screen tab stops working until device is restarted
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Moreover, you can visit our troubleshooting page as it contains problems we already addressed before. Find ones that are similar to what you have and use the existing solutions.
Problem: I’m having some trouble with my S6 Edge Plus and I don’t know if it’s something I should take it in for or if it’s something else. I got this phone on Christmas. Sometimes the top left corner of my screen won’t work. Like the left arrows to get out of thread messages and the flash on SnapChat. It works if I turn my phone off then on but it’ll go out sometimes. Please help.
Related Problem: Certain parts of my screen aren’t working. I will open my keyboard and I can’t push a letter. If I close the keyboard I can’t make that part of the screen work. I will have to restart my phone multiple times to get it to work properly.
Related Problem: I can not access any icons on left side of screen.. nothing on the left side will work if touched.. can not even make calls.
Solution: This problem is often caused by the Facebook Messenger app. You may disable it or uninstall it to fix this problem. However, it was the app that’s causing this, then try this:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Problem: When touching the little dots at the bottom of the screen to move to a different app screen, no matter which dot I touch, the screen only advances one screen to the left or right – no multi-screen advance. You can get the same result by swiping the screen to advance to a new screen, one at a time. The only way to advance multiple screens is to touch the home screen hard button and I’m taken to the home screen. Is this just a glitch on this model? Is there a fix?
Answer: Well, that’s just the way it is. It’s neither a glitch nor a bug. The small dots you see at the bottom of the screen are actually just indicators to tell you what screen you’re on and there’s no effect when you touch one of them.
Problem: I accidentally disable the lock setting for touch screen and also someone has the access of android even it is new the name start with Anne that is not me absolutely.
Solution: Backup everything you don’t want to lose especially your pictures and files and then remove all associated Google accounts. After all that, do the master reset:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
After the reset, setup your phone again using your Google account and this time, don’t forget to use screen lock security.
Problem: Good day! I have several Facebook accounts that I sign in using my profile pic. Half of them disappeared, they were there now they are not. Please help. Thanks.
Answer: I don’t know how many Facebook accounts you have but I’m sure you can only login one account at a time using the FB app. Facebook may have detected that those accounts belong to one person and decided to delete them. You should call them to get clearer answers.
Question: I got a new Galaxy S6 Edge Plus and the one I had before this used to have this cool thing where it would make bubbles when u to check the screen. I’m not talking about the parallax 3d effect. How do I turn this on with my new Galaxy S5 Edge Plus?
Answer: You mean the Sparkling bubbles, right? You can enable it by going to Settings > Lock screen and security > Unlock effect > choose Sparkling bubbles. You need to change the screen lock type to Swipe so this feature will be enabled.
Problem: The edge screen tab will stop working. I can see it but when I try and swipe the tab it does nothing. If I reset the phone it will work again. Sometimes if I go into the edge screen settings and change the position of the tab it will work again. Any ideas?
Troubleshooting: Based on testimonies of a few owners who have encountered this problem, deleted the system cache will fix it. So try this procedure:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope this helps.
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