So Samsung finally rolled out Android 6.0 Marshmallow (#Android6, #MarshmallowUpdate), or Android M (#AndroidM), update for the Galaxy S6 and Galaxy S6 Edge (#GalaxyS6Edge). If you are one of the owners who got the notification yesterday or today, you’re one of the few who could enjoy the new firmware and its features.
For owners who are wondering why they haven’t received the update yet, just wait a little bit more because updates are rolled out in batches especially that it is a global release. You should be able to receive it today or tomorrow or in a few days.
Just barely a day since the update was rolled out, we already received problems related to it. In this post, I cited three issues sent by our readers. There’s a chance you may encounter one of them, too, so it’s better if you go through each of them so you’d an idea how to fix or deal with the problem.
- Galaxy S6 Edge updated to Marshmallow but got stuck on logo after reboot
- Galaxy S6 Edge can’t boot up successfully after the marshmallow update
- Galaxy S6 Edge continues to boot loop after trying to download the marshmallow update
If you have other concerns though, visit our troubleshooting page and look for issues that are similar to yours and use the existing solutions. Or, you can immediately contact us by completing this questionnaire. This is a free service so don’t worry about anything. All we ask of you is provide us with all necessary information about the problem.
Problem: Hi droid guy. I really hope you can help me. Was kind of excited about the new marshmallow update for my S6 Edge but my phone just stopped working after that. Actually, it completed the update and when it was time to reboot, it got stuck on the logo and won’t move on. I already tried turning it off and on again but it was still stuck on that screen. It’s just been 3 months since I got this phone so I’m kind of worried that it will no longer work. So, if you guys know how to deal with it, and I really hope you do, please help me. Thanks in advance. — Mika
Troubleshooting: Hello Mika! First of all, congratulations for being one of the few owners to have gotten the new Android 6.0 Marshmallow update for the Samsung Galaxy S6 Edge. I am, however, sorry to have heard you encountered a problem shortly after the update. But don’t worry, your problem is just minor.
Actually, this kind of problem may occur during major updates like the one you just have today. The old system caches may have caused some conflicts with the new system disallowing it to continue booting up. So, here’s what you need to do–wipe the system cache. Here’s how to do it…
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
We already encountered this issue during the Kitkat roll out and the solution I provided you has always been effective. Good luck though.
Problem: So I got the notification of an update for my S6 Edge phone and I downloaded it just the same as I did about 3 weeks ago. Then, the update went well but today I think there’s a problem because after the update and the reboot, the phone seemed to have lagged. So, I turned it off and when I tried turning it on, it’s stuck on the screen when it’s powering on. I turned it off and on again and the screen went blank. I left it like that for more than five minutes thinking it will successfully boot up but it didn’t. I did the same and it got stuck on the logo again, then black screen again. I’m so disappointed right now. If I’d known I would experienced like this, I never should have downloaded the update.
Troubleshooting: At least the update was successful and the phone rebooted after the installation. That said, this is the first thing I want you to do; try booting the phone in safe mode:
- Turn off your Galaxy S6 Edge.
- Press and hold the Power key.
- When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
- Continue holding the Volume Down button until the phone finishes the restart.
- When you see Safe Mode on the lower left corner of the screen, release the button.
This procedure won’t have any impact on your data so don’t worry. What we’re actually trying to accomplish is just to know if the phone can boot up successfully when all third-party apps and services are temporarily disabled. If not, then you should try the wiping the cache partition just like what I suggested in the first problem.
Now, if the phone booted up successfully in safe mode, turn if off and turn it back on normally. This time it should boot up successfully.
Problem: My 4-month old Galaxy S6 Edge keeps turning off and on after the latest marshmallow update. It can reach as far as the logo and then turns off and then on again. It’s been like this for almost a day now and I’m really disappointed and worried I might not be able to use this device again. Can you guys help me, please. Thanks.
Troubleshooting: I assume that the installation of the new update went well or successful because if it weren’t then that’s the problem. In that case, you need Samsung’s help or assistance from your provider to get the phone back up and running. The worst case is that the firmware that was installed lacks some files or has corrupted files. Manually flashing or installing the firmware will surely fix the problem.
However, before you seek help from others, try these steps first to troubleshoot the problem:
- Verify that the Power key isn’t stuck. You may have pressed it too hard that it got stuck in the casing. Aside from the firmware issue, the boot loop is actually a sign of a stuck Power button especially if the phone vibrates in between turning on and off.
- Try booting it in safe mode. Assuming the Power key isn’t stuck, turn off your phone and try booting it up in safe mode. Follow the steps I provided just above.
- Try wiping the cache partitio If the phone can’t boot in safe mode either, it’s time you tried booting it up in recovery mode and wiping the cache partition. There’s a chance that this issue is the same as the first problem, well, that is if the device can still boot up in recovery mode.
- Do the master reset. You can do this only if the phone can boot up in recovery mode and the problem wasn’t fixed after wiping the cache partition.
Now, if all these procedures failed, call on somebody you can help you. Try your service provider first and then Samsung.
How to master reset Galaxy S6 Edge
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
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