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Samsung Galaxy S5 Problems After Android 5.0 Lollipop Update and How To Fix Them [Part 28]

Samsung-Galaxy-S5-Problems-28

For the past 3 days, we’ve been receiving a lot of emails from Samsung Galaxy S5 owners especially who recently updated their phones to Android 5.0 Lollipop. Among the most common are issues about the WiFi that keeps disconnecting / reconnecting and faster battery drain. While these problems seem unrelated, they actually are and they can be fixed by a simple procedure, which I also included in this post.

This post is a continuation of our popular running series that deals with problems, errors and glitches of Galaxy S5. We’ve already addressed more than 300 problems/questions, so if you have issues with your phone, feel free to visit our Galaxy S5 Troubleshooting page and try the solutions or troubleshooting procedures we provided to our readers. If you can find your issue from the list or if the solutions didn’t work for you, contact us at mailbag@thedroidguy.com and provide all necessary details including the behavior of the phone and what troubleshooting steps you did. You may also post on our Facebook wall and/or Google+ page and we’ll be happy to get back to you as soon as we can.

O2 Galaxy S5 Keeps Disconnecting From WiFi After Update

Problem: Hi there, I am in the UK on O2 network. Random problems started last Friday Feb. 6th – my phone kept connecting and disconnecting with WiFi causing high data usage, when data usage should have been zero as I was at home, where I have an excellent Wifi set up. Whatever this issue was, it meant my phone wouldn’t charge properly as long as I had internet connection, taking 12 hours to charge from dead to a mere 63% and battery was draining too fast when not connected to charger.   I had to either switch phone off or put it in Airplane mode to successfully charge.

Yesterday, Feb 11th my phone tried to install updated Software – it took 3 attempts at downloading and installing, then kept freezing……Once I managed to force a restart my phone is showing it now has Android version 5 (Lollipop?) but the colours of various applications have changed and cannot be altered. One example is the message screen now has a bright orange band at the top of message list. Why???? It’s too bright and off putting. Any ideas? Kind regards, Linda.

Troubleshooting: Hi Linda. The disconnecting / reconnecting to mobile data is due to a feature called Smart Network Switch. As the name implies, the phone will automatically switch between networks (i.e. WiFi and mobile data) if it detects one is absent or has low signal. This problem plagued users who recently updated their phones so I’m a bit surprised you were experiencing this prior to the update. But anyway, the solution to the problem is as follows:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

As to the new appearances of some icons in your phone due to Lollipop update, we really can’t do anything about it since that’s how Samsung designed them.

Galaxy S5 Active Cannot Send/Recieve MMS

Problem: Hi, I saw your email on the Internet and I could really use your help. My samsung s5 active has been having problems since I did the most recent update. First I noticed I can not send or receive any picture messages and when I do it says my mobile data is turned off. I then went to turn it back on when I found that it was already on. Messing around mote trying to figure it out I found that my Internet does not work at all unless I an connected to wifi. I am with att and I’m not over my data usage nor do I think they mind charging if I did go over. Can you please tell me how to fix this. Thank you, Jessica.

Troubleshooting: Hi Jessica. If mobile data is already turned on yet the phone still couldn’t connect to the network, then the problem must be in the APN setting. This is just a bunch of letters and numbers that you will enter in your phone so it could successfully connect to the network. There are several information on AT&T’s APN online but to make sure you got the correct one, call AT&T tech support and ask for it. Then ask the rep to walk you through setting it up in your phone.

Galaxy S5 Won’t Boot Up, Flashes the Screen and Vibrates

Problem: Hello, my Galaxy S5 I have had since mid August and it turned itself off since I got it and now will not turn on. It flashed the screen upon holding down the power button vibrated at the same time, but yet didn’t complete it’s start to boot. It did this last night. My Wifi was turning itself off and on ad would not stay on. I do not know what to do with it at the moment and need it as I cannot afford to buy another one. Thank you, Ms. Berard.

Troubleshooting: Hi, Ms. Berard! I think the problem is just a stuck power key, although, there’s also a chance the switch has been damaged. To address that, remove the battery and then press the Power button many times. If it were stuck, doing so will fix it. If not, then you really have to let a tech check on it.

Once the first problem was fixed, this is what you’re going to do in order to have a stable WiFi connection:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

Apps Won’t Install on Galaxy S5

Problem: Hi. It’s been a week now and I still haven’t installed any app yet on my phone. I don’t know what happened but all of a sudden all the apps just said “installing” but its not moving. My phone is Galaxy S5 and I am from Philippines. Thank you. Best regards, Maricar.

Troubleshooting: Hi Maricar. I feel sorry for you having to experience this hassle on a brand new phone. It’s a week old phone, I think your provider would consider replacing it with a brand new unit. A new phone should not act that way. If you felt like troubleshooting the problem, though, try this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Download manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.
  9. Try to download an app.

If the problem remained, I suggest you factory reset it. Yes, I know it’s new but that’s the good thing about new phones, they don’t contain that many data yet.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset and the problem still exists, bring it back to your provider and have it replaced.

Galaxy S5 Heated Up and Won’t Power On After

Problem: Hi, thanks for the site. Four days ago, I charged my S5 and completely forgot about it. An hour later, I felt the upper part of it was very hot. It’s completely dead. I suspected that my battery could have been overcharged. I took it out and tried on another S5, it worked just fine. I just want my phone to start up again. Please help. — Veronica

Troubleshooting: Hi Veronica! First off, there’s no such thing as “overcharging” in today’s smartphones; they’ll automatically stop charging once the charging IC detects the battery already had enough current to fill its cells. You tested the battery on another phone and it worked, right? So, swipe aside the thought that your battery may have been overcharged and damaged.

But honestly, I don’t know what caused the problem but let’s try to take the safest route in our troubleshooting. The first this I want you to do is soft reset it

  1. Remove the battery.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in.
  4. Attempt to turn the phone on.

Most of the time this procedure will fix any minor firmware and hardware glitches. If, however, it failed, then focus on finding out if the phone can still manage to power up in other modes. Try to boot it up in safe mode first:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If safe mode boot up was successful, then the hardware is safe. Just try booting normally and that should do it, otherwise, try booting it in recovery mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If all these procedures failed to power up the phone, then bring it to a technician and have it checked.

Galaxy S5 Screen Burning Out

Problem: Hey, I have a Samsung Galaxy S5 and lately when I have my brightness really low (ultimately trying to save battery life) the screen has been acting as if the light is about to completely burn out. Tonight my phone got to 5% and automatically dimmed but this time it looked like it was going crazy the screen started to get bright and dark like a light bulb before it blows, luckily when I plug it in or turn up the brightness it stops acting like its broke, but why is it doing this is it a defect in this particular galaxy or is my phone just dumb? — Trynady

Troubleshooting: It’s not the first time I heard of this problem. In fact, I already encountered two issues wherein the light sensor was damaged. So, if this problem can’t be fixed by simple troubleshooting, you really have to send the phone in for repair. The first troubleshooting procedure you need to follow is this:

  1. Swipe your finger from the top of the screen to the bottom to open the Notification Panel.
  2. The display brightness bar is shown below the Quick Panel shortcuts.
  3. Touch Auto to turn off Automatic brightness. (Please note that Automatic brightness allows the phone to automatically adjust brightness based on the remaining battery charge.)

If this procedure didn’t fix the problem, I suggest you backup your data and perform full hard reset to rule out the possibility that it’s just a firmware issue:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Gallery Never Worked Since

Problem: Hello, I have learned a lot on your website, and I really appreciate your sharing what you know and all the time and effort that has been put into it. Unfortunately, I have not been able to find anything regarding the problem I have had since I got my new S5 at Christmas. Since I got the phone, the Gallery app refuses to open. I just get a black screen, and it is hard to go back to ‘home.’ I have searched the internet, and stopped at my local AT&T store, but the best advice I have gotten is to take it to the AT&T tech guys in town, which would be quite a trip for me. I am hoping that you can offer some advice and save me a trip into downtown Houston. — Dawn

Troubleshooting: The problem, while it may be minor, is rare. Honestly, I never encountered a problem wherein the Gallery won’t run since day 1. The first thing I want you to follow, Dawn, is to clear the cache and data of the Gallery app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.
  9. Try to download an app.

If you already have photos in your phone, don’t worry they’ll remain intact if you did this procedure. In case the problem remained after you cleared both the cache and the data, boot the phone in safe mode and open the Gallery from there:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Lastly, if the problem persisted even in safe mode, hard reset the phone to give it a fresh start and to see if the problem could be fixed by doing so. Otherwise, it’s a firmware issue and you really need to have your provider’s tech check on it.

Text Message Won’t Pop Up After Lollipop Update

Problem: I upgraded my phone yesterday and now I’m unable to get my text message windows to pop up while in other apps. Now I have to go into the text app itself. Before upgrade I could receive my text messages in the pop up window regardless if I had my phone on silent or vibrate. Now I can only receive them in the pop up window if my phone is on ring or vibrate. I went into the Text app notification settings and checked the pop up window box but nothing is working. I hope you can help. Best Regards, Amanda.

Troubleshooting: Hi Amanda, please clear the cache and data of the messaging app to see if that makes a difference. There have been a lot of reports about this problem shortly after an update and that simple troubleshooting procedure fixed many.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap the messaging app.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

If, however, the problem remained, factory reset the phone but don’t forget to backup all your data first.

Email Photos Won’t Show After Update

Problem: I have a Galaxy S5 with Verizon, I just did the update yesterday. There’s been a few things I’ve learned to tweak with to figure it out but one I can’t seem to manage is the email content. This is in the email app, not the Gmail app. If its text, it’s shown. If it’s something from, for example, Coldstone or Togos, with an ad or coupon, nothing shows up. There is no picture, nothing. I’ve tried looking for a setting to show html content, like it had been before the update, but no such luck. Suggestions?

Also, when I turn the ringer off, Inc vibrate, it now turns my alarm off. So I have to go into the ringer settings (shortcut still, yes) to change it to priority interruptions only every time. That’s annoying, that’s the way that works now tho right?

Looking forward to hearing back in regards to being able to view my email content. I want my coupons back 😉 Thanks! — Dawn

Solution: Hi Dawn. So, you have a couple of problems after the update, huh? Don’t worry, they can be fixed. Now, about your email problem, just try to scroll down to the very bottom of the email message that has attachments. The blue refresh icon will appear and after that, you can now download the attachment.

About the other issue, I guess that’s how the S5 with Lollipop works now but there’s a workaround.

  1. Open the Notification bar on the lock screen.
  2. Tap on the top right icon to go to icon page.
  3. Tap on the pencil icon to edit buttons.
  4. Drag ‘always interrupt’ button to the top section.
  5. This time, when you open the notification bar, you can tap on the always interrupt button.
  6. It will show priority only and the sound icon will show Sound (priority).
  7. Now, go to Settings > Sound and notification > Interruptions.
  8. Choose the options you want to occur when pressing the Always interrupt button.
  9. It will tell you that “Alarms are always considered priority interruptions.”

Can’t Access Emails on Galaxy S5

Problem: Hi. Just got a Samsung Galaxy S5..vodafone.network…hubby is using my 4 …i am unable to get any emails through…keeps saying…network error check connections….i have compared all settings in hubbys phone…all are the same..and we have the one email account on both the phones…i did get some through…but not all…even have the 2 phones side by side…hubbys has strong signal…my new one…network error….have you any tips..before i have to take time off work..to take phone back i to vodafone store…..lucky i can still access emails on hubbys phone..same network..many thanks. — Tracey

Troubleshooting: Hi Tracey, I have a feeling that mobile data hasn’t been enabled in your phone. Please follow these steps to enable it:

  1. From the home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to and tap More networks.
  4. Tap Mobile networks.
  5. Tap Mobile data.
  6. Tap OK if prompted.

Just in case mobile data has already been enabled and this problem still occurs, then the APN in your phone may not have been set properly. Call tech support and ask for the correct APN settings and have the rep walk you through setting them up in your phone.

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  1. I also received a message from G-mail saying that my device may not be safe?

    Someone just tried to sign in to your Google Account ______@gmail.com from an app that doesn’t meet modern security standards.

    We strongly recommend that you use a secure app, like Gmail, to access your account. All apps made by Google meet these security standards. Using a less secure app, on the other hand, could leave your account vulnerable. Learn more.

    Google stopped this sign-in attempt, but you should review your recently used devices:

  2. I have a Galaxy S5 Active on ATT. It says that it’s running Android version 5, but don’t see anything about Lollipop, Jellybean or anything else. When I go to “About Device” & check if there are any software updates that need to be downloaded, it says yes, I then hit continue, it starts downloading, says don’t leave the wi-fi area, etc., (which I don’t) but it ALWAYS FAILS! Even if it says that it have completed the download, when I go to install it & reboot, it fails. Then, when I go back to check to see if the phone needs updating, it says that it is up to date & I need to check back in 24 hours.

    I have been having multiple problems, but unfortunately they are inconsistent & hard to pin down what might have precipitated it? The battery seems to drain quickly, but sometimes worse than others. I has having some problems with my Yahoo mail not refreshing for HOURS, even after I synced it manually multiple times. Now, Yahoo seems like it is better, but now I CAN NOT SEND e-mails from my G-Mail account! They keep failing & the error message that I get is that I can’t sign in to the account? I also get a message that it can’t authenticate the server. What does that mean?

    I rebooted several times, even took the back off, removed the battery & re-inserted it. After a couple of days when I reopened the e-mail from the Outbox folder & tried sending it, it worked! This was not after I had done anything specific. I assumed that either Samsung, AT&T, Google or another conflicting App had figured out that they had a bug & fixed it, but then a couple of days passed & I’m having the same problem AGAIN.

    I started having problems with the G-mail after I had downloaded a couple of Apps. I downloaded them from the official Google Play & they seem innocuous, like the Safeway App, the Costco App, the Whole foods App. It’s scary to see what “permissions” these Apps have & WTF do they even need them for? I don’t know if any could have changed my settings & I don’t know which settings I should look for to tell if they might be suspicious? I’m also running Clean Master & Avast Mobile Security, but I have had them for a long time. They shouldn’t be a problem unless one of their recent updates changed something or it conflicts with something else?

    I recently downloaded Google Drive for my phone. You would think that Google’s own App would play nicely with G-mail, but it might have changed the Sync settings? Unfortunately, I don’t know what the setting were BEFORE or even what they SHOULD have been? Is there anyplace on-line where I could find the standard settings? I wish that there was a way to SAVE the settings before you install new software & then be able to ROLL BACK to them after you discover a conflict. One good thing from the old Windows days, you could refresh to the last stable state. Maybe that’s too much to ask. Sigh.

    I’m posting this here & hopefully another couple of places. (any suggestions?) I have searched on-line & have not found my exact same problems described, either the issue, the carrier, the phone and/or the software is different. One forum suggested to change the port on which the outgoing server uses. Before I do that, I want to do some screen saves of what my original settings are so that I can change back if I need to. I don’t know if those setting are correct, but want to be methodical & see which change might make the difference. Is there some other way to save the setting to a file?

    Does anyone know if there is a place on the phone where you can view the “History” of the changes, both when Apps were downloaded & updated? I looked at some of my new Apps & it doesn’t say the date that they were downloaded, which might be helpful in figuring out if any of them coincide with any problems. I don’t want to just uninstal them yet until I figure out which one may have the bug, or which one might have altered some settings.

    I please don’t just tell me to do a factory reset, like it’s EASY. I have had this phone for over a year & I have done so many different customizations, setting ringtones, setting up notifications, etc., etc., etc., I don’t want to have to start from scratch again. & another thing; I had contacts from the Sim card on my old phone, my Facebook contacts, some from my G-mail account ( which for some reason had stopped syncing?) and when the guy @ Best Buy transfered setting from my old phone to the new. I ended up with multiple copies of some contacts so I had painstakingly merged them, which took a lot of time. Then, after one of the times that I updated the software, all of my work was undone. Then, just recently, some of the contacts that I use the most just disappeared & I had to recreate them?

    If I didn’t need this phone for so much I would just throw it against the wall.

  3. please can someone help ..i desperately need my phone but it is useless….I have never put a PIN or code on it to “open ” it but now it will not swipe at all..nothing tried everything for hrs..i have a samsung gt s5…just cannot get past first screen to get to settings as a lot of ppl suggested..def never used a PIN please help tyvm x

  4. not on wifi afftar lolipop my mobail samsung s5 bogash fon not sarvis my mobail no9913535586

  5. Since the last update to my Galaxy S5 Active, I can no longer update current installed apps or download new ones. I’ve trued “clearing cache” on my Google Play app and restarting my phone…nothing helps. When I hit “install” for an app, it never starts to download…it stays in I guess what you would call “preparing to download” stage. Any suggestions, are GREATLY appreciated!!!

  6. Recent screens buttton?The button to the left of the Hone button. Old version was much better as the new version looks, em, not so good. You can’t really select which pages you want to shut, only the one at the front of the cascade. And what’s with this blue battery screen that comes up when you turn your phone on, can we not just see the home screen when we turn our phones on?

  7. Every time i get signal my phone turns off then back on then says no signal…

  8. I’ve been having problems with the new update, when I’m working or doing something on my phone, the play store or the internet randomly opens up. And I have no idea how to make it stop. Please help.

  9. Hi, great advice here. I noticed an issue since updating to Lollipop on my AT&T GS5.

    Often, after unlocking my phone, my notifications tray won’t pull down. I can’t access my notifications unless I turn off the screen and turn it back on again. It happens very frequently, though I haven’t determined what preceding events may cause this.

    Any ideas?

  10. This may be a bit unrelated to the article, but after getting Lollipop, I can’t seem to find an option in Messages settings to schedule a text… Has it been removed, moved someplace else, or am I just blind as a bat?

  11. Hi. After update to Lollipop, a few days later I can see in the Gallery only pictures newly taken and obly the newly created albums. Under File Manager, all the pictures and albums are intact (and Not corrupt). Re-copying ir moving pixs doesn’t work. Cache and Date clear didn’t work. Any solution? Tnx.

  12. I have this issue on my S5 and I’m ready to throw it across the room :/ what good are messages and notifI cations if I don’t know about them? SO FRUSTRATING!

  13. After lollipop update Galaxy s5 wasn’t downloading mms messages or connecting to Internet even when mobile data was turned on. Changed mobile network settings: Global data roaming access set to allow access for all trips and network mode lte/gsm/umps

  14. Since the update started I have not been able to connect on phone calls. It says no signal or signal lost immediately after trying to make a call

  15. It was a bug that came with the update.
    prettty much
    Go to: settings>Application manager> find touch wiz> Clear all data > press the home button> it will indicate ” would you like to set touchwiz as default” Click yes. and should be fixed o/~

  16. My phone doesn’t turn back off after I have received a notification. It usually took about a second to show the notification and then turn off, now it stays lit until I turn it off/lock it myself.

  17. When I am at work and I delete text messages once I get home to wifi the ones i deleted always come back why is that?

  18. Every time I try to call my phone automatically shuts off and restarts any help can answer any phone calls either ? Help please

  19. I have a Samsung galaxy 4 when I press the email app I cannot get my emails they are ok on my pc

  20. Hi so I was wondering if anyone can help me, I had KitKat and during that time I had encrypted my phone. I just got the update to Lollipop this morning, and when i updated and it restarted it required me to put in my password to access the encrypted device memory. However it refuses to accept the password and requires me to try again. However this is the only password I have so this is driving me crazy. Thanks for any help

  21. I am having the same problem on my S4. Any solutions? This is very frustrating and I end up missing lot of my calls.

  22. Hi, on my Galaxy S5 after 5.0 update I keep losing the data connection, When at work I turn off the wifi to save the battery; when I go on the lunch break I try to connect to the Internet and are unable to connect, the only way I can reconnect is to reboot the phone. This happens every day, very frustrating.

  23. I cannot download a pdf file while not on wifi. I cannot remember how to toggle this off on S5

  24. My Gmail won’t fill in the address which makes it really difficult to email since I dont know people’s address… I see others have similar issue but haven’t found a solution…please help. Thanks

  25. I can no longer see the icons on the top left for unread messages when my phone is locked. How do I change this?

  26. Does anyone know how to change the color of the text messages? since the update, when i go to text a new message, the color is now orange where it it says “new message”.

    Also, the vibration for my text messages use to be a 2 short vibration pattern, now its a long vibration pattern and i cant figure out how to change it, help!

  27. The orange band at the top of the messages screen is disgusting! I want the blue back!!!

  28. Since Lollipop update on my Samsung Galaxy S 4 the ringer volume automatically goes down to just a notch above the minimum level (from the maximum). Anyone else facing this problem. Any solutions/ suggestions??

  29. I am having problems trying to switch my lock on my sansung galaxy s5 back to swipe after putting it on fingerprint. When i try to change it back it to the swipe lock, it doesn’t let me and just says has been turned off by administrator, Encryption policy, or credential storage.

  30. Which Android OS is the phone running? 4.4 or Lollipop? If you hard reset the phone once and still have issues, you will need to hard reset the phone again until the issue is resolved. It will not always fix the bug within the first hard reset. It may take a couple tries. I had many issues and had to reset it many times. Now it works as if it were brand new. I hope this helps. Let me know if you still have issues. 🙂

  31. If it is Android KitKat running or Lollipop, you might need to factory reset the phone a couple times. By restarting it once, it will not always fix the problem. I have experienced the same and have reset my S5 at least 3 times and now it works as if it were new. Let me know if you still have issues. 🙂

  32. Sadly, there is no way to take off Google Now. It is, i guess you could say, “built into” the home button. I have looked and found no luck on disabling it. If you have Android 4.4, it is an issue with the OS. I also had that same issue when my S5 was at KitKat. I now have Lollipop.

  33. I’ve rebooted my phone twice because my home button keeps taking me to Google now. It stops for a while but it keeps coming back. I don’t know how to fix it, any ideas?

  34. I was having troubles with the WiFi connectivity. My Galaxy S5 would connect to the WiFi but it would disconnect after a minute or so. When I came across this article I was very interested. Read the section about the WiFi connectivity problems. The instructions to fix it were a couple easy steps. I completed them and it worked like a charm! Thanks “The Droid Guy”.

  35. I thought clearing the cache fixed it, but now it’s starting to do it again. This is very irritating. I have a lot of stuff on my phone so transferring it all and backing everything up to do a hard reset is very frustrating and I’d really rather not have to do that.

  36. I too am having the same problem. And from the looks of another forum, hundreds of people are! It’s so annoying.

  37. I’m having a problem with my messages app which is on the phone. It keeps shutting down saying I have no messages saved and also will say that all of my messages are from anonymous senders when it does open although I have them saved. I have restarted and reatored the phone so that isn’t the issue

  38. Funny I just got the update for the galaxy s5 active (not lollipop, 4.4.4) and I have been getting better battery life. Funny when I saw my update wasn’t lollipop I was upset but I guess I lucked out

  39. Hi, since the Lollypop update I am receiving random read emails every 30ish minutes from all of my email providers. If it had been just the one provider I would think it was a problem there, but with four providers it must be Lollypop.
    Where should I check and what should I uncheck?

  40. Crap phone. Wouldn’t let me have my apps in list form and would not let me have call announce. Lost apps that were free on my old phone they expect me to pay for them even though its an upgrade of a phone there giving me. And the music speakers are crap ive sent it back.ive gone back to my old phone im hoping to get a sim only deal.lot checheaper..

  41. Since the update, my S5 freezes up. I was also having connectivity issues, but I tried th fix mentioned above & that helped. I got the phone at the end of November & this is the first time I’ve had any issues. Suggestions? Or, should I bring it to Best Buy & have the Geek Squad check it out? The Samsung “experts” are anything but. If it matters, I have Sprint. Thanks for your help.

  42. If you back everything up and completely restart the phone to factory settings, it will fix the problem. I had all of these problems and all it is, is that something didn’t install or load correctly and it’s interrupting the phone function. If it still acts up after completely restarting the phone, restart it again and again until it begins to act properly and battery life goes back to normal, WiFi works correctly, etc. Trust me. It should worK. Comment back if it does not work with your device.

  43. Liz, you may be holding your home button too long. If you just tap it, it should take you back to your home screen. Holding it down will take you to Google search. I hope this helps.

  44. I’m having issues with every time I hit my home button, it goes to the google search screen… I can’t access my home pages and apps. It’s so frustrating.

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