,

Samsung Galaxy S5 Problems After Android 5.0 Lollipop Update and How To Fix Them [Part 28]

Samsung-Galaxy-S5-Problems-28

For the past 3 days, we’ve been receiving a lot of emails from Samsung Galaxy S5 owners especially who recently updated their phones to Android 5.0 Lollipop. Among the most common are issues about the WiFi that keeps disconnecting / reconnecting and faster battery drain. While these problems seem unrelated, they actually are and they can be fixed by a simple procedure, which I also included in this post.

This post is a continuation of our popular running series that deals with problems, errors and glitches of Galaxy S5. We’ve already addressed more than 300 problems/questions, so if you have issues with your phone, feel free to visit our Galaxy S5 Troubleshooting page and try the solutions or troubleshooting procedures we provided to our readers. If you can find your issue from the list or if the solutions didn’t work for you, contact us at [email protected] and provide all necessary details including the behavior of the phone and what troubleshooting steps you did. You may also post on our Facebook wall and/or Google+ page and we’ll be happy to get back to you as soon as we can.

O2 Galaxy S5 Keeps Disconnecting From WiFi After Update

Problem: Hi there, I am in the UK on O2 network. Random problems started last Friday Feb. 6th – my phone kept connecting and disconnecting with WiFi causing high data usage, when data usage should have been zero as I was at home, where I have an excellent Wifi set up. Whatever this issue was, it meant my phone wouldn’t charge properly as long as I had internet connection, taking 12 hours to charge from dead to a mere 63% and battery was draining too fast when not connected to charger.   I had to either switch phone off or put it in Airplane mode to successfully charge.

Yesterday, Feb 11th my phone tried to install updated Software – it took 3 attempts at downloading and installing, then kept freezing……Once I managed to force a restart my phone is showing it now has Android version 5 (Lollipop?) but the colours of various applications have changed and cannot be altered. One example is the message screen now has a bright orange band at the top of message list. Why???? It’s too bright and off putting. Any ideas? Kind regards, Linda.

Troubleshooting: Hi Linda. The disconnecting / reconnecting to mobile data is due to a feature called Smart Network Switch. As the name implies, the phone will automatically switch between networks (i.e. WiFi and mobile data) if it detects one is absent or has low signal. This problem plagued users who recently updated their phones so I’m a bit surprised you were experiencing this prior to the update. But anyway, the solution to the problem is as follows:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

As to the new appearances of some icons in your phone due to Lollipop update, we really can’t do anything about it since that’s how Samsung designed them.

Galaxy S5 Active Cannot Send/Recieve MMS

Problem: Hi, I saw your email on the Internet and I could really use your help. My samsung s5 active has been having problems since I did the most recent update. First I noticed I can not send or receive any picture messages and when I do it says my mobile data is turned off. I then went to turn it back on when I found that it was already on. Messing around mote trying to figure it out I found that my Internet does not work at all unless I an connected to wifi. I am with att and I’m not over my data usage nor do I think they mind charging if I did go over. Can you please tell me how to fix this. Thank you, Jessica.

Troubleshooting: Hi Jessica. If mobile data is already turned on yet the phone still couldn’t connect to the network, then the problem must be in the APN setting. This is just a bunch of letters and numbers that you will enter in your phone so it could successfully connect to the network. There are several information on AT&T’s APN online but to make sure you got the correct one, call AT&T tech support and ask for it. Then ask the rep to walk you through setting it up in your phone.

Galaxy S5 Won’t Boot Up, Flashes the Screen and Vibrates

Problem: Hello, my Galaxy S5 I have had since mid August and it turned itself off since I got it and now will not turn on. It flashed the screen upon holding down the power button vibrated at the same time, but yet didn’t complete it’s start to boot. It did this last night. My Wifi was turning itself off and on ad would not stay on. I do not know what to do with it at the moment and need it as I cannot afford to buy another one. Thank you, Ms. Berard.

Troubleshooting: Hi, Ms. Berard! I think the problem is just a stuck power key, although, there’s also a chance the switch has been damaged. To address that, remove the battery and then press the Power button many times. If it were stuck, doing so will fix it. If not, then you really have to let a tech check on it.

Once the first problem was fixed, this is what you’re going to do in order to have a stable WiFi connection:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

Apps Won’t Install on Galaxy S5

Problem: Hi. It’s been a week now and I still haven’t installed any app yet on my phone. I don’t know what happened but all of a sudden all the apps just said “installing” but its not moving. My phone is Galaxy S5 and I am from Philippines. Thank you. Best regards, Maricar.

Troubleshooting: Hi Maricar. I feel sorry for you having to experience this hassle on a brand new phone. It’s a week old phone, I think your provider would consider replacing it with a brand new unit. A new phone should not act that way. If you felt like troubleshooting the problem, though, try this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Download manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.
  9. Try to download an app.

If the problem remained, I suggest you factory reset it. Yes, I know it’s new but that’s the good thing about new phones, they don’t contain that many data yet.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset and the problem still exists, bring it back to your provider and have it replaced.

Galaxy S5 Heated Up and Won’t Power On After

Problem: Hi, thanks for the site. Four days ago, I charged my S5 and completely forgot about it. An hour later, I felt the upper part of it was very hot. It’s completely dead. I suspected that my battery could have been overcharged. I took it out and tried on another S5, it worked just fine. I just want my phone to start up again. Please help. — Veronica

Troubleshooting: Hi Veronica! First off, there’s no such thing as “overcharging” in today’s smartphones; they’ll automatically stop charging once the charging IC detects the battery already had enough current to fill its cells. You tested the battery on another phone and it worked, right? So, swipe aside the thought that your battery may have been overcharged and damaged.

But honestly, I don’t know what caused the problem but let’s try to take the safest route in our troubleshooting. The first this I want you to do is soft reset it

  1. Remove the battery.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in.
  4. Attempt to turn the phone on.

Most of the time this procedure will fix any minor firmware and hardware glitches. If, however, it failed, then focus on finding out if the phone can still manage to power up in other modes. Try to boot it up in safe mode first:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If safe mode boot up was successful, then the hardware is safe. Just try booting normally and that should do it, otherwise, try booting it in recovery mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If all these procedures failed to power up the phone, then bring it to a technician and have it checked.

Galaxy S5 Screen Burning Out

Problem: Hey, I have a Samsung Galaxy S5 and lately when I have my brightness really low (ultimately trying to save battery life) the screen has been acting as if the light is about to completely burn out. Tonight my phone got to 5% and automatically dimmed but this time it looked like it was going crazy the screen started to get bright and dark like a light bulb before it blows, luckily when I plug it in or turn up the brightness it stops acting like its broke, but why is it doing this is it a defect in this particular galaxy or is my phone just dumb? — Trynady

Troubleshooting: It’s not the first time I heard of this problem. In fact, I already encountered two issues wherein the light sensor was damaged. So, if this problem can’t be fixed by simple troubleshooting, you really have to send the phone in for repair. The first troubleshooting procedure you need to follow is this:

  1. Swipe your finger from the top of the screen to the bottom to open the Notification Panel.
  2. The display brightness bar is shown below the Quick Panel shortcuts.
  3. Touch Auto to turn off Automatic brightness. (Please note that Automatic brightness allows the phone to automatically adjust brightness based on the remaining battery charge.)

If this procedure didn’t fix the problem, I suggest you backup your data and perform full hard reset to rule out the possibility that it’s just a firmware issue:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Gallery Never Worked Since

Problem: Hello, I have learned a lot on your website, and I really appreciate your sharing what you know and all the time and effort that has been put into it. Unfortunately, I have not been able to find anything regarding the problem I have had since I got my new S5 at Christmas. Since I got the phone, the Gallery app refuses to open. I just get a black screen, and it is hard to go back to ‘home.’ I have searched the internet, and stopped at my local AT&T store, but the best advice I have gotten is to take it to the AT&T tech guys in town, which would be quite a trip for me. I am hoping that you can offer some advice and save me a trip into downtown Houston. — Dawn

Troubleshooting: The problem, while it may be minor, is rare. Honestly, I never encountered a problem wherein the Gallery won’t run since day 1. The first thing I want you to follow, Dawn, is to clear the cache and data of the Gallery app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.
  9. Try to download an app.

If you already have photos in your phone, don’t worry they’ll remain intact if you did this procedure. In case the problem remained after you cleared both the cache and the data, boot the phone in safe mode and open the Gallery from there:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Lastly, if the problem persisted even in safe mode, hard reset the phone to give it a fresh start and to see if the problem could be fixed by doing so. Otherwise, it’s a firmware issue and you really need to have your provider’s tech check on it.

Text Message Won’t Pop Up After Lollipop Update

Problem: I upgraded my phone yesterday and now I’m unable to get my text message windows to pop up while in other apps. Now I have to go into the text app itself. Before upgrade I could receive my text messages in the pop up window regardless if I had my phone on silent or vibrate. Now I can only receive them in the pop up window if my phone is on ring or vibrate. I went into the Text app notification settings and checked the pop up window box but nothing is working. I hope you can help. Best Regards, Amanda.

Troubleshooting: Hi Amanda, please clear the cache and data of the messaging app to see if that makes a difference. There have been a lot of reports about this problem shortly after an update and that simple troubleshooting procedure fixed many.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap the messaging app.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

If, however, the problem remained, factory reset the phone but don’t forget to backup all your data first.

Email Photos Won’t Show After Update

Problem: I have a Galaxy S5 with Verizon, I just did the update yesterday. There’s been a few things I’ve learned to tweak with to figure it out but one I can’t seem to manage is the email content. This is in the email app, not the Gmail app. If its text, it’s shown. If it’s something from, for example, Coldstone or Togos, with an ad or coupon, nothing shows up. There is no picture, nothing. I’ve tried looking for a setting to show html content, like it had been before the update, but no such luck. Suggestions?

Also, when I turn the ringer off, Inc vibrate, it now turns my alarm off. So I have to go into the ringer settings (shortcut still, yes) to change it to priority interruptions only every time. That’s annoying, that’s the way that works now tho right?

Looking forward to hearing back in regards to being able to view my email content. I want my coupons back 😉 Thanks! — Dawn

Solution: Hi Dawn. So, you have a couple of problems after the update, huh? Don’t worry, they can be fixed. Now, about your email problem, just try to scroll down to the very bottom of the email message that has attachments. The blue refresh icon will appear and after that, you can now download the attachment.

About the other issue, I guess that’s how the S5 with Lollipop works now but there’s a workaround.

  1. Open the Notification bar on the lock screen.
  2. Tap on the top right icon to go to icon page.
  3. Tap on the pencil icon to edit buttons.
  4. Drag ‘always interrupt’ button to the top section.
  5. This time, when you open the notification bar, you can tap on the always interrupt button.
  6. It will show priority only and the sound icon will show Sound (priority).
  7. Now, go to Settings > Sound and notification > Interruptions.
  8. Choose the options you want to occur when pressing the Always interrupt button.
  9. It will tell you that “Alarms are always considered priority interruptions.”

Can’t Access Emails on Galaxy S5

Problem: Hi. Just got a Samsung Galaxy S5..vodafone.network…hubby is using my 4 …i am unable to get any emails through…keeps saying…network error check connections….i have compared all settings in hubbys phone…all are the same..and we have the one email account on both the phones…i did get some through…but not all…even have the 2 phones side by side…hubbys has strong signal…my new one…network error….have you any tips..before i have to take time off work..to take phone back i to vodafone store…..lucky i can still access emails on hubbys phone..same network..many thanks. — Tracey

Troubleshooting: Hi Tracey, I have a feeling that mobile data hasn’t been enabled in your phone. Please follow these steps to enable it:

  1. From the home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to and tap More networks.
  4. Tap Mobile networks.
  5. Tap Mobile data.
  6. Tap OK if prompted.

Just in case mobile data has already been enabled and this problem still occurs, then the APN in your phone may not have been set properly. Call tech support and ask for the correct APN settings and have the rep walk you through setting them up in your phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.