Aside from making and receiving calls, text messaging has become one of the most important features of a phone. A person will probably make and receive more text messages in a day compared to calls. The #Samsung Galaxy #Note4 is one smartphone that allows its user to easily communicate with others using this feature. Using the default messaging app a person can send just a text message or even a multimedia message that has photos attached. There are however instances when issues concerning the text message feature can occur on this device. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 slows down when using text issue & other related problems.
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Note 4 Slows Down When Using Text
Problem: Incredible slow down when using texts. I have contacts with over 2,000 texts still in my phone. When running Kitkat, my phone was acting smoothly and fast regardless of having so many texts saved. The moment I changed to lollipop it was an immediate slowdown to a crawl. I need to keep all the texts and have plenty of memory. What should I do?
Solution: Issues just like this are usually caused by the temporary data in the phone being bloated or corrupt. Before doing any troubleshooting I suggest you backup your phone data first, especially your messages, using Kies or Smart Switch. This is to prevent any accidental erasure of your messages during the troubleshooting process.
Once the backup has completed proceed with clearing the cache and data of the messaging app that you are using. This will clear out the temporary data stored in the app and reset its settings to its default configuration. Your messages won’t be deleted in this process. Try to check if the phone still slows down when you send a text.
If the issue persists then proceed with starting the device in recovery mode then wipe the cache partition of your phone. This will delete the temporary data in your phone. Restart your phone then check if there are any improvements.
Another factor that can cause this issue is a third party app installed in your phone. To check if this is what’s happening right now you need to start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. Try to send a text message in this mode. If the phone does not slow down then the issue could be caused by an app. Find out what app this is and uninstall it.
If the above troubleshooting steps fail then I suggest you backup your phone data then do a factory reset. Remember to backup your phone data first before doing this procedure.
Note 4 Text Notification Does Not Go Away
Problem: So i didn’t use my phone for a week. I had the battery out of it and everything. And today (7 days later) i go to turn it on, and i get a ton of notifications. (Telling you this because im not sure if it is relevant or irrelevant) like 30 FB notifications, 17 texts, and a few missed calls and just over 100 emails. So as i’m going through all of the notifications, i get the the texts and i use the pulldown bar at the top of my phone where the notification alert is and click the missed texts. When i did this, it took me to the text message app (built in messenger app, not 3rd party) and shows nothing new and i try to drag it down to refresh it (like you would on your Facebook notifications) and nothing happens. So i click the home button on my phone and there is still the red bubble on the texting app showing how many new/unseen messages there are. I clicked on the icon this time and the same thing happened, it opened the app and nothing new popped up for me. So i tried doing all the updates i needed for my phone and that didn’t work, and then tried booting it up in the mode where it allows you to clear the cache (which i cleared hoping it’d help) and it still hasn’t helped. Any idea on how i can get this solved? I’m completely stumped
Solution: Have you tried clearing the cache and data of the messaging app from the application manager? This usually clears up stuck up notifications. If the issue persists try taking out the phone battery then press and hold the power button for at least a minute. This discharges the phone circuit and clears out its RAM. Reinsert the battery then turn on your phone.
If the above steps fail then you should consider doing a factory reset. Take note that you need to backup your phone data before doing this procedure.
Note 4 Can’t Send Picture And Text Message Together
Problem: My issue right now is when i send a text and want to attach a picture I used to be able to send the picture ALONG with my text. Recently, what is happening, is the image is automatically being sent before I can put the text on it. So now they are going separately.
Solution: This issue usually occurs for subscribers of the T-Mobile network. Try to turn off the VoLTE feature of your phone to resolve this issue.
- Tap Phone > Keypad tab.
- Tap More options > Settings.
- Tap Call > Voice over LTE settings.
- Tap Do not use VoLTE.
Note 4 Not Sending Picture Messages After Rooting
Problem: I recently rooted my Samsung Galaxy Note 4 & after rooting it my MMS Messaging will not send picture messages…The text message comes back saying “Message Failed” … Can you please assist me in resolving this issue… Thanks!!!
Solution: Try to restart your phone then check if you can send a picture message. If the issue persists then verify first if you have an active mobile data subscription by going online using your mobile data. If you can browse a website or access your social networks then your mobile data is active.
Next, you need you need to check if the APN settings of your phone have changed. Compare the APN settings of your device to the one your carrier is using. If you spot any difference then you should make the necessary changes on your phone.
If the problem still occurs then you need to verify if the rooting procedure you did is causing the issue. If you can unroot your phone then try to do it then check if you are able to send a picture message. If you can send without any issues then you may want to consider trying another root procedure. If you are still having a problem after unrooting the phone then proceed with rooting it again.
One last troubleshooting step that you should consider is to do a factory reset. Take note that this will delete your phone data so make sure to make a backup copy first.
Note 4 Not Receiving Group Messages As A Thread
Problem: After sending a group text, I am not receiving responses as a thread where I can see all back and forth communication between the group. They all have iPhones. When I receive a group text from them again I see only the text written by the last person. Suggestions?
Solution: The iPhone users that are include in the text message may be sending the message as an iMessage. This is the reason why you will receive individual text messages. To correct this issue have the iPhone users force send the message as an SMS. To do this have them go to their message setting then have them turn on the option to send as SMS. Once this is done have them tap and hold on the message being sent then from the options menu click on Send as Text Message. Remember to have them do both procedures.
Note 4 Delay In Sending Text Message
Problem: My Note 4 has delay in the text messaging. It varies with each person that I send a message to. The screen freezes and then the letters will either be double typed. PLS HELP!!
Solution: Sometimes the delay in text messaging could be network related. Try to restart your phone first then check if the issue still occurs. Restarting the phone resets your connection to the network. If you are still experiencing a delay then you need to clear the cache and data of the messaging app that you are using then check if the issue still occurs.
Sometimes a third party app that you installed in your phone can cause this problem. To check if this is the case you need to start your phone in Safe Mode then check if the delay still exists. If it doesn’t then an app could be causing the problem. Find out what app this is and uninstall it.
If the above troubleshooting steps fail then proceed with doing a factory reset. Take note that you need to backup your phone data before doing this procedure.
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