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How to fix an unresponsive Galaxy Note 5, other issues

Note 5

Samsung’s latest flagship in its Galaxy Note series, the #GalaxyNote5, is an impressive device in its class. It sports great hardware and runs on the latest Android operating system. It’s not perfect however and we regularly receive requests for assistance from members of our community. Below are some of these issues and ways to resolve them.

  1. Galaxy Note 5 constantly reboots
  2. SMS and calls issues after updating Galaxy Note 5
  3. How to fix an unresponsive Galaxy Note 5
  4. Galaxy Note 5 has non-removable battery pack and doesn’t allow additional memory
  5. Galaxy Note 5 S Finder keeps popping up
  6. Galaxy Note 5 won’t power on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 5 constantly reboots

My Note 5 phone constantly reboots by itself until it exhausts the battery. I cannot access any functions of the phone because it reboots with 2-10 seconds after booting up! 

I have had T-Mobile tech support help me wipe clean the cache and put it in safe mode but they could not help solve the problem. I am panicked because I have invaluable photos and other data on the phone and I cannot get that off because of the constant rebooting!

I have seen other problems related to rebooting on your website but nothing as dastardly as this!

Help!!  Thank you! — Charles

Solution: Hi Charles. The rebooting problem can be due to either software glitch or hardware malfunction. Have you tried narrowing down the possible cause? What happens when you boot the phone in safe mode? If restarting the phone in safe mode doesn’t change anything, try doing a factory reset. These are the only things that you can do if you suspect that a software issue is behind this trouble. Should the problem continue after doing these two procedures, you can safely assume that a hardware problem is causing it.

The only suggestion we give if a user is faced with a hardware issue is to have the phone handled by a professional. If possible, bring the phone to a Samsung repair shop so they can do either a warranty repair or replacement.

Problem #2: SMS and calls issues after updating Galaxy Note 5

I am facing call, SMS and data connectivity issue in below scenario . I required your support to trace and resolve issue.

Scenario:

In case data (4G) enable on my cell and receive 2G call, after call ends my incoming calls and SMS get blocked and data also stop working. Once I hard reset my mobile or soft reset SIM then services ( Call, sms data) gets restored. This issue was not in start when bought mobile but i do not remember but it seems like this issue was raised after last Note 5 update.

Daily I am facing this issue 5 to 8 times on average . I am using 2 SIMs of different network and facing same issue on both. Mobile brand/Model : SAMSUNG NOTE-5 — Mir

Solution: Hi Mir. If issue started appearing after an Android update, make sure that you clean the phone’s system cache first. The cache can sometimes get outdated after an update so making sure that you refresh the cache partition is a good step to start toward a resolution. Here are the steps to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache won’t make any difference, make sure to do a factory reset. Simply follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: How to fix an unresponsive Galaxy Note 5

I recently installed Nova Launcher and some other cool apps like the lockscreen and the gravity wake/sleep. It was working fine for a few days, I put it on my desk(face down) and when I looked at it again, it had a grey screen with a camera icon on the bottom. None of the buttons work except for the power button but there are sound effects from the volume button. When I pull out my stylus, the menu opens up as usual but whenever I try to open any of these functions, they won’t open.

The only things it can do is take screenshots, open the stylus menu and turn on/off with the power button.

I have tried holding the home, power and volume up buttons but it’s no use. I would take the battery out of the back but the rear glass cover is non removable. — Nick

Solution: Hi Nick. If your phone no longer boots up normally and you can not pull up the recovery screen (by pressing Power, Home, and Volume Up), the Note 5 might have simply become unresponsive. Unfortunately, unlike its predecessors, the battery is non-removable so there’s only one thing that you can do. You can simply press and hold the Power and Volume Down buttons for at least 10 seconds. This will force the Note 5 to reboot normally. If you feel the phone vibrate after pressing and holding the two buttons, you will have an option to either boot back normally or to go to maintenance mode.

Problem #4: Galaxy Note 5 has non-removable battery pack and doesn’t allow additional memory

Good Afternoon. I love your webpage and it has proved itself very useful to me in the past.  Now I am experiencing a new problem that I cannot figure out nor does Verizon want to try to figure out. They only want to sell me a new phone. My Galaxy S3 was about 70% charged when I got in the car and I plugged it into the charger until I got home 15 minutes later. When I got home the phone was off and I could not power it on, absolutely nothing at all.  I tried all of the suggestions on your website but the phone is still unresponsive. I ended up buying a Samsung Note 5 but I would like to retrieve the pictures and music from my S3.

Verizon said that they could not do anything for me. When I got home, I tried to pull the items from the cloud onto my new Note 5. I ended up retrieving many pictures and a couple of songs but these were not the ones from my S3?

My S3 had said in the notification bar that the cloud had been updated and I saw this message just days before the phone quit. This leads to me several questions:

  1. Why can’t I recover the newest pictures and music from my S3 from the cloud?
  2. Is there a way to take the memory cards from the S3 and somehow upload them to my Note 5? I do not have a computer at this time. Verizon also told me that the Note 5 does not have any memory cards in it nor can the battery be removed from the Note 5. They had also told me this with the S3. Is this true about the Note 5? Any assistance would be greatly appreciated.

Thank you. — William

Solution: Hi William. If your cloud folder does not show the latest photos from the S3 before it got broken, that’s probably because it was not set to automatically upload in the first place. The automatic upload option varies by app but in most Samsung devices, it is turned off by default. It’s also possible that your S3 was only set to upload files when it’s connected to Wi-Fi. If you did not connect it to a Wi-Fi before it died, those photos remain in the S3 and were never backed up to the cloud.

Another possible reason can be storage capacity problem. Cloud services are limited and if you have already reached the maximum number of GBs before the S3 died, that should have prevented the photos to remain in the S3 only.

For the second question, you are right on both points. You cannot add a secondary memory card on it just like the other Samsung Galaxy phones before it. The battery is also non-removable just like Apple devices.

Problem #5: Galaxy Note 5 S Finder keeps popping up

All of a sudden the S Finder the built in app from Samsung continuously keeps reappearing without pressing any buttons. I now can not navigate my phone because every time I touch the phone’s touch screen S Finder immediately pops up regardless of which app or button I select. The Back button next to the home does not get rid of S Finder either. I tested the home button to see if it is faulty, placing phone flat on a table with the home screen open and unlocked, still without touching the phone S Finder pops up within 5 seconds. It is almost impossible to get into settings because S Finder pops up, even if I use S Finder to locate something in the phone another S Finder will reappear within S Finder! I have tried my best researching the problem but all I could find is how to get rid of S Finder in the notification panel which is not the problem! (it’s also not in the panel either) If I can not get the problem fixed I am going to have to get a new phone because you cannot use it like this!!! I am up to the point of typing F*** Off into S Finder!!!! Please help me, what is the best solution? — Small

Solution: Hi Small. S Finder is just another app in a Note 5 so you can start your resolution by deleting its cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for S Finder and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

If deleting the app’s cache and data won’t make any difference, try deleting the phone’s cache partition (steps provided above). Finally, if both procedures fail, try a factory reset before getting a replacement phone.

Problem #6: Galaxy Note 5 won’t power on

Just yesterday the phone worked fine, it was on and well with around 60% battery when suddenly, it switched off. This has happened a few times before and when I turned the phone on, the battery was on 1% charge which required a quick battery change and everything was fine. But not this time, whatever I do, whatever I press, the phone won’t turn on past the vibration to see the Samsung logo. The touch buttons light up and the blue indicator light starts to flash but nothing other than that. I have tried both safe mode and recovery mode launches after changing to a fully charged battery but it didn’t work.

What was odd that hasn’t happened before was that after the failed attempt to turn on the phone on with the full battery, it depleted. I know that because of the indicator light on the charger. It was blue (full charge) before trying to turn it on and then it changed to red (low charge). Please help. — Daniel

Solution: Hi Daniel. There must be a hardware issue behind this trouble. There’s just nothing that we can tell you to do if your phone won’t boot in any way right now. The cause can range from a power button failure to more complicated malfunction of one or set of components in the motherboard. Either way, you have to let someone check the phone for you. If the Note 5 is still under warranty, please contact Samsung for a repair or replacement.

 


 

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