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Galaxy Note 5 frozen and not responding, other issues

 

Note 5

Welcome to another post about #GalaxyNote5 issues and fixes. We understand that many of our readers are new comers so if you’re one of them, don’t hesitate to drop by our troubleshooting index for Galaxy Note 5 issues in this page.

  1. Comment about posting procedure how to bypass FRP on Galaxy Note 5
  2. Galaxy Note 5 not frozen and not responding
  3. Unable to install Android Marshmallow on Galaxy Note 5
  4. Galaxy Note 5 Touchwiz Home error after disabling some apps
  5. Galaxy Note 5 black screen issue
  6. Galaxy Note 5 won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Comment about posting procedure how to bypass FRP on Galaxy Note 5

I just wanted to say that I absolutely enjoy all of the amazing helpful articles that your team posts. However, today, you pushed a notification about an article related to bypassing FRP on the Galaxy Note 5. I own this device and as helpful as you may think it seems, because of some absolutely bogus and likely untrue requests for help bypassing it, I can’t say that I approve of this at all. I bought my phone, which cost me $800, simply because of the outstanding user protection that Samsung provides. I’m not going to lie but I do feel slightly violated here. It’s a bit upsetting and kind of a shame to see that your team stooped to this kinda low. Let’s help more phone thieves gain access to someone’s hard worked for $800 phone! What an outrage!! I would advise removing it and considering these things in the future. I’m strongly considering uninstalling your app and slandering you on social media and the Web for this incredibly stupid choice you’ve made. I just don’t get it… those users that you’ve received sooo many requests from should go directly to the source… SAMSUNG. What a shame. Not happy. — JD

Solution: Hi JD. We understand your concern. Like you, we love Samsung’s effort to provide another layer of security to their devices in the form of Factory Reset Protection feature.  It’s a good way to lock a thief out of our personal data but it’s not perfect. That RootJunky (owner of the original video that shows how to do the bypass procedure) figures out a way to trick a Samsung device to skip FRP clearly demonstrates that. Now, the ball is in Samsung’s court whether or not they will patch this vulnerability.

We clearly don’t intend to weaken Samsung’s security by posting an already publicly available workaround in our posts. We have no way of knowing whether an appeal for assistance sent our way is bogus or not and we always treat every email asking for help seriously. We are not naïve either and we know that posting the workaround can be used differently than what the author of the video intended. The thing is, that’s how technology works. Cliché or not, technology can be used positively or negatively. The same can be said of rooting and jailbreaking. Both procedures can either harm or enhance user experience. We leave it up to users what to do with the information we post.

And we would like to emphasize the point that RootJunky’s video has been available since November 2015. Any Android beginner can ask Google to look for ways to bypass FRP and tons of online resources will immediately pop out for them to use.

We respect your opinion about this topic but do understand that we’re here to help.

And in case you don’t know, Samsung can’t help you if you go to them asking for help if you’ll be unable to access your phone due to FRP (even if you can present proof of device ownership) so good luck with “going directly to the source” thing.

Problem #2: Galaxy Note 5 not frozen and not responding

i just bought my Note 5 for 2 months. Yesterday i was charging it but i noticed that the battery sensor was reading the charger every 2 seconds shows “charger connected to your device” so i plug it off when it reaches 50%. But the battery sensor still shows as connected to my device every 2 seconds although it was plugged off. Today my device shows a new message as it is connected to Gear VR although i don’t have any. it shows the message every 2 min. eventually my screen turned to black one and there is no sensor at all that i couldn’t even power off my mobile or took off the battery as it’s built in. kindly tell me if there is anything i can do. — Duaa

Solution: Hi Duaa. If your phone no longer boots up normally and you can not pull up the recovery screen (by pressing Power, Home, and Volume Up), the Note 5 might have simply become unresponsive. Unfortunately, unlike its predecessors, the battery is non-removable so there’s only one thing that you can do. You can simply press and hold the Power and Volume Down buttons for at least 10 seconds. This will force the Note 5 to reboot normally. If you feel the phone vibrate after pressing and holding the two buttons, you will have an option to either boot back normally or to go to maintenance mode.

Problem #3: Unable to install Android Marshmallow on Galaxy Note 5

I have the opportunity to download the 600 MB update from my current 5.0 Lollipop to the new Marshmallow update. When I download the update, and try to install it, the phone turns off, like it’s supposed to, and then begins to start installing the update. After a few seconds a message pops up that says “install failed” and then restarts the phone and then it turns on. This has happened the last 10 times I’ve tried to update. I have more than enough space available, almost 4GB free, I’ve been connected to a great Wi-Fi source and I’ve tried it with the battery at 50% all the way up to 100% while it’s charging. Apps are starting to not work, and it’s a big bother seeing my friends with the newest 6.0 Marshmallow. Any help would be great. — Jacob

Solution: Hi Jacob. Try to clear the cache partition first and see if that will make any difference. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode. So, you need to boot the phone up in Recovery Mode first before you can wipe the cache partition. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If deleting the cache won’t help, make sure that you do a factory reset before you attempt another update installation.

Problem #4: Galaxy Note 5 Touchwiz Home error after disabling some apps

So I installed a software called Hideapps and Package Disable Pro yesterday. It really improved the phone performance and battery life. After further disabling all the bloatware, suddenly the error on main screen said “Unfortunately, Touchwiz Home has stopped”. I have searched online from many forums including your page post regarding the solution but nothing seem to work. I did enter into safe mode but apparently there is no issue of popping up. So smooth and fast loading.

*Note: I did not do master reset/format and don’t wish to yet*. I have done clear cache on the touchwiz and does not help either. mind helping me out?

If the solution works, you could update your blog and I am tech savvy person. I have not used a custom ROM. however I am using the original Samsung Galaxy S5 ROM official. — Ramesh

Solution: Hi Ramesh. The TouchWiz error may have been triggered by a third party app you installed so booting in safe mode is a must. There’s no way to know what exactly is causing it other than by doing an isolation approach. Make sure that you observe the phone for several hours while in safe mode to see if our hunch is correct. If nothing comes out, make sure that you do a factory reset by following these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 black screen issue

After an unrelated problem, and doing a full restore on my phone, I am having problems with my screen not  coming on. I can push the home key and the two buttons at the bottom appear but my screen remains black. (I also have a black background) I cannot get the apps to appear. After repeated pressing of the home key and the power key (sometimes as many  as twenty times or more) the screen will come back on and all is well for a while. This is a terrible inconvenience, but to mention a problem if an emergency call were needing to be made.

I have cleared the cache and done a soft reset but it hasn’t changed anything. I’m considering another full restore if something else can’t be figured out. (?) I’m just guessing at this point. Please help. — Joel

Solution: Hi Joel. We don’t think this is a software issue at all. If it takes more than two normal presses or swipes before an image is displayed, that might suggest a hardware issue, most probably with an LCD assembly damage. If your phone was dropped or got wet, one of the very first things to go out is the display. It won’t hurt though if you can perform a factory reset to ensure that there is no firmware glitch that might prevent the screen from working properly.

A common problem many smartphone users encounter is digitizer failure. A smartphone’s display is basically composed of three major components — digitizer, digitizer flex cable, and LCD. Any of these parts can cause the whole assembly to fail. Depending on the damaged part, component replacement may or may not be effective. If factory reset won’t help fix the problem, make sure to bring the phone to Samsung so they can physically check the hardware.

Problem #6: Galaxy Note 5 won’t turn on

I have been having a problem with my phone for a while and I can’t figure it out. When I unlock my phone it pops up with an advertisement for apps on Google Play or the Internet pops up with Facebook advertisement saying that I have won a free phone to click here to claim it and a web page sayings that my phone is infected with a virus click here to remove it.  It is every time I  unlock my phone or turn it on. I have downloaded the Airpush Detector and it can’t find anything on my phone. I have deleted apps one by one trying to figure it out and nothing. It’s really annoying and I have done everything short of resetting my phone and I really don’t want to have to do that. My battery life is really crappy and 3 times now my phone shut off and the battery was at 80% but the only way I could get it back on was to plug it in and it would turn back on.

What can I do to fix this? My phone has not been wet and the sticker is not activated so it doesn’t have any moisture in it.  And it has not been dropped or have a broke screen any cosmetic damage.  I appreciate any help. — Nicole

Solution: Hi Nicole. If your phone won’t boot up normally now, you are actually left with very few options. The best thing that you can do is try to connect it to a computer to see if it can charge the battery that way. It’s also a good way to check if another device still recognizes it (raising your chances of recovering personal data).

Another thing that you can do is to see if the phone responds if you boot it in safe mode. To do that, just follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Finally, if nothing seems to help, try doing a factory reset. This may wipe everything from the phone’s internal memory but this is the last thing that you can do on your end before considering of getting a phone replacement.

 


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