Email and network problems/errors are among the most common concerns we’ve got from our mailbag, including those from the Galaxy S6 Edge Plus (#GalaxyS6EdgePlus) owners. Email problems can happen due to a number of factors, which means that solutions would as well vary between cases.
In this post, I have addressed five network-related issues with the Samsung Galaxy S6 Edge Plus including problems with email syncing, Bluetooth, Internet connection, and mobile data. So if you come to this page in search for potential solutions to any of these problems, then I encourage you to read on for you may find the fix you’ve been looking for in this content.
Problem: Email account won’t sync
“I’ve just switched from an HTC m8 to Samsung Galaxy S6 edge plus and I am having issues with my account syncing. Could you help? I’m logged into my Gmail but it’s still not showing any of my contacts or photos. They are on my Gmail account when I log on from my laptop.”
Answer: Internet connection is an important factor to consider when using emails. Considering you have no problems connecting to the Internet, there’s a higher chance that the problem you have is due to some settings configuration. Kindly verify if master sync is enabled on your phone. Also verify your email server settings are properly configured. Once you’ve checked all that, follow these workarounds:
- Open Contacts app on your phone.
- Press the Menu/Settings
- Select the option to Merge with Google, and then confirm action.
Note: If you have multiple Gmail accounts, select the one you want to use as default to host your contacts.
You will then see a pop-up message telling you that everything has been successfully merged.
I’ve also indicated the steps on how to sync your phone contacts with your Gmail account at the bottom section of this page. Feel free to refer to it, if needed.
Problem: Bluetooth seems to be not working properly on my Galaxy S6 Edge Plus. I’ve been trying to pair my phone with my Gear S but end up with Bluetooth connecting and losing connection with Samsung Gear S.
Answer: Be sure to turn off Wi-Fi first. Next, try to un-pair the devices, restart your phone, and then pair them up again. Also check your Gear S settings and make sure Bluetooth is turned on. If that won’t work, then try to reset your Samsung Gear S and then pair them again afterwards. You may refer to the steps on how to reset the Samsung Gear S right below this post.
Problem: “I cannot setup my email account on my S6 Plus. It’s a POP 3 type account and it states that “authentication has failed.” Is this a network-related problem or what? Please help.”
Answer: Incorrect username/password, inconsistent network connection, poor signal strength, and network outages can often cause problems in setting up emails on mobile devices. The error you’ve got saying, “Authentication has failed” gives you a hint that your phone is unable to access the email server using the POP3 server (incoming and outgoing) server settings you’ve entered.
Note: Pay attention to the username as you may need to enter your entire email address for the account you’re trying to set up. (For example: firstname.lastname@example.org).
If you are certain that you’ve entered the correct username and password (email settings) and everything is configured correctly, then you can try to access your email account using a computer. This will help you determine if an outage with your email provider’s servers is causing you this trouble or not. If you can access your email account via computer, then you can eliminate that as potential cause. The next thing you can try on is to verify if your phone is getting good signal strength, reboot your device to re-establish network connection and then retry to set up your email account. Also ensure Airplane mode is disabled.
Problem: “Hi. I’m wondering if you could help me out. I’m trying to connect to the Internet but I’m getting this error: “LTE: ESM -34 EMM- x data connection error.” And I can’t access the internet. Can you please tell me what this error means and how do I get rid of it?”
Answer: The error prompt you are seeing has something to do with the phone’s network settings. Kindly check your phone’s network mode settings and make sure you’ve got everything set correctly. You may try to change or toggle between other network modes available, to determine whether the problem is isolated to a certain network or not. Also ensure your APN settings are properly configured. If none of them is able to fix the error, then you may proceed with a network reset in order to update PRL and firmware (if available) on your phone.
If you need further assistance on how to access and/or configure network settings on your Galaxy S6 Edge Plus, just scroll down to the bottom section of this page, as I’ve prepared a step-by-step guide on how to perform each of the troubleshooting methods I recommend.
Problem: “Why is my phone not connecting to mobile data network? I’ve been trying to get it work but have no luck. It works great on Wi-Fi though. Hope you can help me.”
Answer: If this is the first time it happens to your device, then my first suggestion is to contact your Internet service provider (ISP) and check for any possible network outages affecting mobile data services in your location. Also verify if mobile data is enabled on your phone settings and that your phone is connected to your carrier’s network. If the prior suggestions won’t work, try to perform a soft reset to reconnect your Galaxy S6 Edge+ to your carrier’s network. To perform a soft reset on this phone, press and hold the Volume Down and the Power keys until it turns off. After a few seconds, turn it back on.
I’ve prepared a step-by-step guide on how to perform each of the other workarounds I have suggested for you, so feel free to refer to it if needed.
Step-by-Step Guide to troubleshoot connectivity problems
The following workarounds are used to troubleshoot connectivity issues with your Galaxy S6 Edge+ device. Be sure to test your device after completing each method to see if the problem is already fixed. Otherwise, you may try other troubleshooting steps or workarounds available.
Steps to access/change network mode settings
Follow these steps to get to your phone’s network settings and switch between network modes to use.
- Tap Apps from the Home
- Tap Settings.
- Select Mobile Networks.
- Tap Network mode.
- Tap to select the setting or network mode you prefer.
Note: You may try each of the available network modes to see which network works fine. Among the options you’ve got include Global, LTE/CDMA, and LTE/GSM/UMTS.
- Global is a highly preferred setting for most locations.
- LTE/CDMA is a recommended setting for those who are having service issues in areas with multiple network types and only LTE/CDMA is required.
- LTE/GSM/UMTS is a recommended setting for those who are having service issues in areas with multiple network types and only this network mode is required.
Steps to configure APN or Access Point Name settings
- Tap Apps from the Home screen.
- Tap Settings.
- Tap Mobile networks under Connections
- Tap Access Point Names.
- Tap the MORE icon, to view additional options.
- To set up APN settings, tap New APN.
- To reset APN, tap Reset to default.
- Check and ensure your Data APN settings are correct. You may need to contact your network carrier or Internet Service Provider (ISP) for the correct settings, in case you are not sure.
- After verifying the APN settings are correct, tap the Menu
- Tap Save to save any changes you’ve made.
- Tap to select the APN profile you prefer to use.
Once the APN profile selected, you will see the bullet point next to it is filled with green.
Steps to reset network settings
Make sure you are within your carrier’s network coverage when you reset your phone’s network settings.
- Tap Phone from the Home screen.
- On the dialer screen, enter ##72786#.
- Wait for your phone to restart and begin the Hands Free Activation
Note: If necessary, tap the Dialer icon to open the dialer screen.
- Proceed by tapping YES on the warning prompt.
- Wait for the activation to be finished and then tap OK.
- Let your device update the PRL and then tap OK to continue.
- Wait for your phone to complete checking for firmware updates available. Otherwise, tap OK.
- Another message prompt (Attention) will show up. Tap OK to continue.
Your phone will now restart. Just let it complete the reboot process.
Steps to enable mobile data settings
- Tap Apps from the Home screen.
- Scroll to and tap Settings.
- Tap Data usage under Connections
- Toggle the switch next to Mobile data to turn the feature ON, if necessary.
Steps to Sync Contacts with your Gmail account
Make sure the Gmail app is installed on your phone.
- Open the App Drawer.
- Go to Settings.
- Go to Accounts and Sync
- Enable the Accounts and syncing service.
- Select your Gmail account from the list.
- Ensure Sync Contacts option is enabled.
- Tap the Sync Now button and wait for the phone contacts to sync with your Gmail account.
- Now open the Gmail account in a computer’s web browser.
- Click the Gmail text link (URL) listed on the upper-left corner of the Gmail profile.
- Select Contacts.
You should then see a page containing all the contacts from your phone.
Steps to Reset Samsung Gear S
Note: Hard reset will erase your personal information from the device so kindly backup your Gear S contents to your computer or mobile device before you begin with these steps.
- Swipe up to access the Apps menu from the Clock screen.
- Touch the Settings
- Touch Reset Gear.
- Touch OK to confirm.
Wait for a few minutes for the process to complete. After that your Gear S will be restored to its original state.
In case you forget your PIN, you can hard reset your Gear S with these steps:
- Turn off your Gear S.
- Press and hold the Power key.
- Wait for the Select REBOOT MODE screen to appear.
- Press the Power key until Recovery option is highlighted.
Wait for the Gear S to reset completely.
Connect with us
Feel free to visit our troubleshooting page for Samsung Galaxy S6 Edge Plus, to view solutions and workarounds to other problems with the device. We also offer a Tutorial section on the very same page just in case you need help in using certain features and/or functions, in a step-by-step process. Should you have further questions or other device issues needed to be addressed, you can reach our Android support team by completing the Android Questionnaire Form we provide. Please make your problem statement as detailed as possible for us to easily determine the potential cause(s) and come up with the best possible solutions and more efficient recommendations.