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Troubleshooting Samsung Galaxy S6 Edge that’s not turning on, other power related issues

We already received hundreds of power related issues from #Samsung Galaxy S6 Edge (#GalaxyS6Edge) owners especially those who reported that their devices won’t turn on; hence, we published this post in the past to deal with the issue. But since our readers need our help, we are bound to respond to their request for assistance.

S6-Edge-black-screen

Here are some of the most common power issues we received. Try to go over the list below to see if your problem is similar…

  1. Galaxy S6 Edge won’t turn on, doesn’t respond when plugged in
  2. Galaxy S6 Edge refuses to turn on and charge
  3. S6 Edge charges fine but refuses to turn on
  4. Galaxy S6 Edge can’t boot up successfully, just keeps flashing the logo
  5. S6 Edge takes a long time to charge

If you need further assistance, fill up this form and hit submit to contact us. Or, you can visit our troubleshooting page, find issues related to yours and use the solutions we suggested. If you prefer the former, then make sure you include all necessary details about your problem. How it started, what was the behavior of the phone prior to the problem, what did you suspect caused it, etc.


Galaxy S6 Edge won’t turn on, doesn’t respond when plugged in

Problem: My Samsung Galaxy S6 Edge does not turn on all it comes up is a black screen. When I charge it the  LED lights do not come up. I have charged for a whole day and nothing seems to happen. It had slipped out of my hand but there had been no scratches or cracks and it had shut. Please could you help me fix my Samsung Galaxy s6 edge as I would surely appreciate it

Troubleshooting: If the problem started immediately after it fell, then the impact might have affected some of the hardware inside, although, there’s a possibility that the system crashed as well. That said, try pressing and holding both the Volume Down and Power keys for 15 seconds. If it were merely a system crash, the phone should reboot, otherwise, you really need to have it checked.

Galaxy S6 Edge refuses to turn on and charge

Problem: Hi Guys I have a new Samsung Galaxy S6 Edge .I have bought it 4 months ago now. I have always good care for it. I didn’t always use it. No any water damage. I didn’t drop it down.  Yesterday I try to turn on my phone. But it didn’t turn on. The day before I had turned off at the stage of 72% of battery. Then I allow to charge it. But charging icons and LED indicator didn’t display on the screen. what is the issue with it .Please help me as soon as possible. 

Related Problem: Phone won’t turn on when charger is connected to it won’t even come up that it’s charging. . Tried to troubleshoot and reboot also left charger for more than an hour with nothing my phone is and s6 edge which is 2 months old.  

Troubleshooting: If this problem just came out of the blue without apparent reason, then it’s just a minor system crash. All you need to do is forced restart it by pressing and holding the Volume Down and Power buttons for 10 to 15 seconds. If it still wouldn’t respond, then leave it to charge for 10 minutes and try again. That should work.

S6 Edge charges fine but refuses to turn on

Problem: The phone shows a green light and a charging icon on screen but I have been charging it all day and it still can’t turn on also I got this phone like 2 days ago.

Troubleshooting: It could have been more helpful for us and you if you added more details like when it started to behave like that or what happened to the device before the problem started. But anyway, since you contacted us, we suggest you try booting the phone in safe mode. I assume the issue just started without apparent cause and by default we think it’s third-party apps. So, booting in safe mode is the best thing to do. It if boots successfully in that state, just reboot it normally and it should work fine.

How to boot Galaxy S6 Edge in safe mode

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Galaxy S6 Edge can’t boot up successfully, just keeps flashing the logo

Problem: My S6 Edge is not turning on…I have try all combination of buttons but nothing. It’s just flashing the Samsung logo with some strips on it and is doing again and again. Please help me.

Troubleshooting: Seriously, how do you expect us to help you if there’s not enough information to base our troubleshooting on. In your case, the phone actually turns on but can’t boot up successfully. Did it suffer from physical damage? How about liquid damage? When did the problem start? What happened to the phone before the problem started? If you’ve already tried all “combination of buttons” to no avail, then it’s time you send it in for repair.

S6 Edge takes a long time to charge

Problem: If the phone ever powers off manually or from a depleted battery, it will not turn on or charge.  The only way it charges is if I let it sit for about six hours and then hit the home key followed by Power Key while plugged in. It then must sit charging till 100% then unplug it and let it sit for a few more hours before trying to turn on again. if it doesn’t work then it’s gonna have to sit for six more hours. The process usually takes me about two days but now this is the third time this is happened I’m having a hard time getting it back on at all. Any help would be appreciated.

Troubleshooting: Have you tried another charger? I have a feeling the problem’s with the charger. How about wireless charging, have you tried that? When it happens again, try pressing and holding the Volume Down button and the Power key for 15 seconds, there’s a chance the system crashed.

Your phone needs to be properly tested so if it happens again, have a tech take a look at it because it might also be a hardware issue.

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