Welcome to another installment of our troubleshooting series where we aim to fix the #Samsung Galaxy #Note4 issues that our readers are having. In this latest guide we will tackle the Galaxy Note 4 not able to connect to the Internet issue & other related problems. What happens in this case is that the phone is not able to connect using a Wi-Fi connection, a mobile data connection, or even both. We have gathered several of the issue of this nature sent our way and have provided the best possible troubleshooting steps below.
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Note 4 Not Able To Connect To The Internet
Problem: Hello. I love my Note 4, however it just seems like it doesn’t have that lightning fast speed that it once had. I get a lot of buffering while watching videos on Facebook and on Youtube. Also, a HUGE problem for me…probably the biggest issue is me not being able to connect to the internet when I’m not using my wifi signal from home. Once I’m out of range, and I have to use data…it’s horrible, making it almost impossible to connect to the internet. On facebook, for example, it will say something along the lines of “error can’t connect, try again later.” Now that was paraphrased of course, but I’m sure you get the idea. I’m sure there’s some tricks I can do to the device and different settings I can check or uncheck, but I don’t have a clue what they are. Especially when I’m at work, for example. I’ll scan the area for available wifi networks to connect to, and there are none…so I am forced to use my data, which like I stated earlier…doesn’t want to load, and when it does connect to the internet while using “data,” it is very slow loading. And attempting to watch any video’s as I mentioned above? I might as well forget about it. It’ll play for 2 or 3 seconds, then pause, then 2 or 3 more seconds (if that) then pause. Buffering at it’s finest. Also, another thing that happens quite often it seems while attempting to use wifi, is…say I’m scanning an area, and I see one called Xfinity. Well it constantly pops up asking if I’m a customer or a new customer to Xfinity. It’s just really frustrating and I literally feel like throwing my phone through the wall. Lol. So what’s the problem with my phone? Those are my biggest and my major issues I’m having…is one, how come my phone does not want to connect to the internet using data, and two, why does my phone seem to lag, and take forever to load when it does connect? Even sometimes when I’m at home and connected to my wifi…the videos on facebook (which I’ll admit, I do use alot) buffer like crazy, as well as attempting to play a video or song on Youtube (even when connected to wifi) seem to buffer like crazy. So PLEASE HELP ME OUT!! Because overall, this Note 4 is by far, my favorite cell phone I’ve ever owned hands down (and I’ve owned ALOT of cell phones over the years.) Oh yea, one more thing. Sorry to make this so long, but how come my device hardly ever says I’m connected to LTE and when it does say that I am, it’s super super slow? Thank you so much and I am excited in hearing your response and receiving your help…because I want my lightning fast Note 4 that I once had back. I know, I know…it’ll never be as fast as it was when I first pulled it out of the factory box…but this is ridiculous. Thank you again.
Solution: What you need to do first is to address the buffering issue. This usually occurs if your phone is connected to a slow Internet source. Check if this is the case by connecting your phone to a Wi-Fi connection. Play a YouTube video then check if it buffers. You should also use another device to connect to the same Wi-Fi connection and play the same YouTube video. If the buffering only occurs on your phone then the issue is not with the connection but with the phone itself.
To troubleshoot the phone you should start by wiping its cache partition from the recovery mode. This deletes the temporary data in the device which can cause this problem. If the problem still occurs after this then you should backup your phone data and do a factory reset. This will bring back the phone to its original condition and will surely speed it up.
Note 4 Not Connecting To Mobile Data
Problem: Hey there. I have a problem that seems similar with this “http://thedroidguy.com/2015/08/how-to-fix-samsung-galaxy-note-4-that-cant-connect-to-lte-or-mobile-data-network-110524” page. But mine is somehow different. The thing is, if I restart my phone or switch flight mode on and off, I can basically connect to mobile data. However, if I do not perform these steps, the phone never connects to mobile data even if it is open. I can go deep with technology and I deleted system cache but it did not work. I’m also sure that my connection type (3G) is available. (There is no 4G in use in my country, unfortunately). I called my data provider. I’m sure that all my settings is OK to connect MD. As I mentioned, I can connect only if I restart my phone or switch flight mode on and off. Is there a solution for that?
Solution: If the problem disappears if you toggle the airplane mode of the phone then it is most likely caused by some form of corrupt data. Try starting your phone in recovery mode then wipe its cache partition. Restart your phone then check if the issue still occurs. If it does then I suggest you backup your phone data then do a factory reset.
Note 4 Cannot Use Hotspot
Problem: I just bought this used Note 4 and I’m having an issue with my Hotspot. I am on the MetroPCS $60 plan which includes 8gb of hotspot, but for whatever reason, the phone will cast out the wifi signal for the hotspot, but it will not cast internet access with it. I’ve attempted to access the internet through my hotspot from multiple devices and it refuses to cooperate. My APN is set up correctly, I can access internet on the Note 4 perfectly. There are no obvious functionality issues with this phone besides the hotspot not allowing access to the internet.
Solution: Most carriers restrict the tethering of the mobile connection of a device unless a subscription is being availed. For MetroPCS tethering is available for all plans at no additional cost as long as the customer still has data allowance. You should try to contact MetroPCS first and have them check your account for any issues with tethering. If there are none and your phone settings are all working then the issue could be caused by an app installed in your phone which prevents other devices from connecting to your phone. Check if this is the case by starting your phone in Safe Mode then activate the hotspot option. If your other devices can connect to your phone while in Safe Mode then the problem is most likely caused by an app you downloaded, possibly a security app. Find out what app this is and uninstall it.
If the issue still occurs even in Safe Mode then I suggest you backup your phone data then do a factory reset. Once the reset is done you should then proceed to check the hotspot feature again.
Note 4 Wi-Fi Disconnects
Problem: I can’t connect to any public wifi networks such as airport ones and my school’s. It is really strong but whenever I try, it disconnects a second later for some reason. I always have to use my data and it’s expensive. Please help me with this thank you
Solution: Before troubleshooting make sure your phone is running on the latest software version.
This problem is usually caused by a glitch in the phone software. Try starting your phone in recovery mode then wipe the cache partition of your device. Restart your phone then check the Wi-Fi. If the issue persists then I suggest you backup your phone data and do a factory reset.
If after the reset the Wi-Fi still disconnect then this could already be a hardware related issue. I would suggest that you bring your phone to an authorized service center and have it checked.
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