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Galaxy S6 voice commands not working during calls, among other issues

S6 call

The new #GalaxyNote5 is a wonderful smartphone to use due to a lot of improvements it has over its predecessor, the Galaxy Note 4. Problems-wise though, the Note 5 is clearly not spared from otherwise perennial issues that have been with us ever since smartphones were invented. Below are some of the issues that we collected from other readers. We hope that this post will continue to help our ever-growing Android community.

  1. Galaxy S6 voice commands not working during calls
  2. Galaxy S6 keeps receiving the same text message from a user every day
  3. How to disable Galaxy S6 background noise during calls
  4. Galaxy S6 Wi-Fi Authentication error
  5. Google Play Store app not working in Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 voice commands not working during calls

I have always been able to answer or reject  incoming  calls by saying “Answer” or “Reject” on my current S6 phone and my old S3.  The display with  caller info was full size, and included touch options, with  buttons to answer or reject.

Recently the voice commands stopped working, and I no longer have a full screen with caller info. That was replaced by a notification at the top of the screen, like a system alert.

In addition, a Facebook Messenger chathead for the caller was placed on my home screen – the chathead is what brought my attention to it. I  didn’t answer, since I had no idea to push the answer button but to talk.  When I  called my friend back she asked why I used Facebook Messenger to call. We both had open chatheadsource on our screens, but weren’t using Messenger, just the same calling app as always.

I removed  FB Messenger so chatheadsorry are no longer an issue, but still have voice answer issues.

Since the first time it happened, it has consistently remained this way. I checked settings but couldn’t see a contributing factor. — Mary

Solution: Hi Mary. Your phone’s operating system or its cache may have been corrupted. Did you download and install any updates lately? If you did, we recommend that you clear the system cache first. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If you did not install any updates prior to noticing the problem, skip the cache partition deletion and go right to factory reset. This will help ensure that the phone’s firmware are set back to defaults if something changed them for some reason. Simply follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 keeps receiving the same text message from a user every day

So I have a question. I keep getting a text message, everyday at the exact same time, 10:07am, from the same number.  He is not sending it to me though. Like this morning, he was literally sitting beside me and I watched his phone and he did nothing. And I got the text from him. His phone doesn’t even show that it’s sending me a text though. He sent the text once, 7 days ago and I replied and continued our text conversation without any problem.  However, that one specific text message keeps coming through at 10:07am every morning. And that wasn’t even the time of the original text. So I don’t know what to do to stop that. Any ideas? 

Thanks. — Jason

Solution: Hi Jason. There might be a glitch in your or your friend’s message center that keeps sending the same exact message periodically. This situation usually goes away after some time but if it becomes annoying for you, call the attention of your wireless carrier so they can check their system. If there’s no issue on your network’s message center, ask your friend to call his or her carrier to do the same.

There’s just nothing that you can do on your end to fix this. It’s possible that there’s a problem with your friend’s phone as well so make sure to have him or her troubleshoot it.

Problem #3: How to disable Galaxy S6 background noise during calls

Hi. Am on Vodafone in the UK with a new Samsung Galaxy S6 Edge plus handset. However when texting an SMS i add the emotions that are available on my standard keyboard i received with my phone. However i noticed I’ve been charged for these. Vodafone have said it’s an issue with Samsung handsets and that Samsung’s next update will fix it. I’m unsure whether this is the case.

Their help guide says you can change on settings to Unicode from automatic however on the Samsung Edge Plus i can’t find where this setting is.

My second problem is when i used to use my old i phone people could hear background chat too however with the Edge Plus even with hands free, people say they can hear background noise. I know in older models you can suppress background noise in call settings but this feature no longer seems to be present in Edge Plus.

Please help! — Easwara

Solution: Hi Easwara. If your wireless provider charges you when using emotions or emojis, that’s probably because your text messages (SMS) are converted to Multimedia Service (MMS). If that’s not the case, make sure to ask for information why exactly they are charging you extra when using  emojis. Some carriers may have different rates for SMS and MMS so make sure that you know what you are paying for. We don’t also think that they can charge you extra for a feature a phone manufacturer has added (whatever that may be), unless of course it’s part of your subscription plan that you have now only become aware of. We really can’t comment much about your first issue as we can’t pinpoint accurately what the extra charge was for. You have to settle this with your wireless provider, or ask them for more information about it before getting back to us.

The second issue may be network-related and may not be a problem with your phone. If this problem occurs regardless of type of caller you have (landline or wireless), try to call your wireless carrier so they can help you troubleshoot the issue. Your area may not have a good reception, or may be having some wireless issues that you are not aware of. Our own Galaxy S6 in our lab works just fine and call quality is not an issue. Again, this may not be a device issue so make sure to check with your provider first.

Problem #4: Galaxy S6 Wi-Fi Authentication error

I believe I started having this WIFI AUTHENTICATION ERROR after my phone got an update from T-MOBILE.

Anyways I’m able to connect anywhere else except at my work…My work has a guest Wi-Fi that requires NO PASSWORD but I get this  “AUTHENTICATION ERROR” when I try to connect to it, when I was able to do so seamlessly before. I’ve referred it to our IT department and all they can tell me is there’s no password required so anyone should be able to log in on the Wi-Fi. Plus I was able to persuade them to reset the WIFI for me after 2 weeks of having connection problem with it, but still the same problem kept on occurring.

I’ve tried to clear the cache on my phone, reboot, forget network, disable/enable WIFI and even disable Bluetooth as some websites suggested but no effect. I’m bound to a factory reset if all else fails. I’ve never rooted my device yet.

Please help if you can. Thanks. — Manny

Solution: Hi Manny. Authentication error comes up if a device fails to identify itself to a network, or is not given permission to connect. Assuming there’s no local area network issue preventing your S6 from connecting like filters or passwords, the next best thing that you can do, since you have already tried to clear the system cache, is factory reset. For easy reference, here are the steps on how to do that:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Google Play Store app not working in Galaxy S6

Hey Guys!

I have a couple of problems. I have a feeling I may have to reset to factory defaults – which I do not want to do!

  1. The error message “Unfortunately, Web has stopped.” The Web is not an app, but it does show up on my Apps screen. The icon for the Web is a blue Earth. Chrome works but when I tried to download the Google Play Store which has also stopped working – I get the same error message.  General browsing is fine, but any time I try to update or download I get the error message.  Google and Google setting also do not work.
  2. The Google Play Store I downloaded it off of APK Mirror and it seemed to download okay but when I touch the icon to start it, I get the following screen – my Gmail account, redeem, settings, and help & feedback. When I touch help it goes to the error message the web has stopped. Redeem wants some code and settings seem to be fine. I can go into the apps and it is actually there and the download completed fine, but then I get a message that it needs to be updated and I get the blank screen with the time circle and it is like it is in an endless loop and never does anything. I can swipe the Gmail screen to the left and I get this error message “Error retrieving information from server [RH-01] Retry.”  When I touch “retry” the same message comes up. — Debbie

Solution: Hi Debbie. Your two concerns may actually be caused by a single issue. There’s no way to know for certain if this is an operating glitch, a corrupted cache issue, or a problematic app so you need to do the basic software troubleshooting. Android troubleshooting is almost always a trial-and-error process so there’s no order on what step to do first. We suggest though that you start by wiping the phone’s cache partition. This will help ensure that the phone’s system cache is refreshed. This is also recommended if app problems appear after an update. Simply follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition won’t help, deleting the cache and data of the apps involved may do the trick for you.

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Finally, if the two solutions won’t work, doing a factory reset may be your last resort. Most software-caused problems are resolved by doing a factory reset so we highly recommend it for you.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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