The #GalaxyS6 app issues below shows some of the problems encountered by members of our community. Keep in mind that app problems are usually software in nature so the basic troubleshooting and solutions provided in this post today should help you fix your own issue. If you are new to our site, make sure to browse other related articles.
- Galaxy S6 Facebook app issue
- Galaxy S6 Edge from China won’t allow Google Play Services installation
- Emails downloaded to a Galaxy S6 does not show on laptop
- Unable to log in to Galaxy S6 because keyboard won’t show up
- Galaxy S6 won’t move photos to another folder
- Galaxy S6 won’t boot normally after updating Google Play services
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
I have a new Samsung S6 (version 5.1.1, if that helps).
The problem I am having I think is phone related, since this is not happening on my PC – only on my android. I wrote to Facebook, but they don’t really have a customer service. Also, I bought this phone in Spain, but I don’t speak Spanish, so it is difficult to find a tech at the store who speaks enough English.
So, when I upload a photo from my phone for use as either my cover or profile picture on Facebook, it does load — BUT, it also leaves a “shadow” of that photo on my Timeline. Sometimes it doesn’t leave a shadow, it just leaves a blank screen with a timer in the middle as though it is still trying to upload. I just cleaned my phone of excess photos and apps, etc., and it made no difference.
In looking at the Apps I am using, however, one thing caught my attention. In Active Apps, I have 2 Facebooks running: 1 is 4.7 MB, and 2) is 102 MB. I may have done this in the beginning when I was trying to set up my phone. I remember I had trouble loading Facebook and did it in two different ways, but don’t remember how exactly. I think I just did it off of the internet and not through Google. The Google way was harder and gave me trouble. Should I delete one of them? Should I delete both of them and start over? Not sure what to do at this point.
I can’t get rid of these photo shadows on my FB page and I have to scroll down quite a ways now to see my feed. When I click on them, the timer starts circling as though it is trying to do something, but nothing happens and I see no way to delete them. — J.M.
Solution: Hi J.M. We’re not aware of a Facebook issue like this so you may be right in saying that this is isolated to your phone only. The best thing that you can do here is to uninstall the two apps on the device and start over. You can also start with a factory reset to make sure that there’s no firmware-level bug involved. Here are the steps on how to do a factory reset on your S6:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
I bought the new Galaxy S6 Edge (SM-G9250) (G9250ZCU2COJA) in Shanghai, China (Carrier: Open China) but I am now using it in Hong Kong with SmarTone sim card.
The S6 has no apps from Google pre-installed when out of box. I understand Google services are not allowed to use in mainland China. As I am now out of mainland China, I thought I could download and use the Google apps. So after I used Smart Switch to transfer content from my old phone, I downloaded the Google apps manually through Baidu but most of them do not function without Google Play Services, such as Gmail, Play Store and YouTube. I tried to download Google Play Services, however, the error “Unfortunately, Google Play services has stopped” pop up once the download completed. I have tried downloading different versions of Google Play services, and also done factory data reset once, however, the problem persist. I do need Google services with my mobile when I am not in mainland China, please help. — Jasmine
Solution: Hi Jasmine. If the sites in this Google search page are of no help in manually installing Google Play Services APK on your phone, or if you keep on getting the same error message after a download or installation, the problem may lie at firmware level. This means that the operating system installed by Open China itself is blocking the installation of Google Play Services APK.
Your best bet is to try to install a clean stock firmware for your S6. Should you want to go this route, make sure that you select the right firmware version to avoid problems. Use Google to search for guides how to do this procedure.
My emails (not Gmail) are lost if I open my Samsung S6 Edge and also my emails in my laptop. They don’t go on both devices. Sometimes not on either. If I open emails on Samsung Edge phone, I cannot view them on my laptop email. I hear a ping on the laptop. The lower bar says an email has been received but it is not there. Once I check on the laptop for it, if I then go back to my phone the email has also disappeared. I am losing all my emails on both phone and laptop. When on my iPhone previous to my Samsung I could have the same email on the iPhone and on the laptop. Duplicate copies and they never mysteriously disappeared. My emails clot be saved on my phone even if I “star” them. No emails . HELP! — Audrey
Solution: Hi Audrey. This problem can be fixed by configuring your email accounts again so they use IMAP (Internet Message access protocol) instead of POP (Post Office Protocol). To put it simply, POP works by downloading your emails to one device only and deleting (but not always) a copy on the remote server. POP is perfect for those checking their emails on one device only. IMAP on the other hand downloads a copy of your email on all devices and leaves a copy on the remote server, which is exactly what you need. For more detailed assistance how to set your emails (especially if they are corporate ones), make sure to call your email service provider or your company’s IT department.
Hi. I have seen your blog on the internet and was hoping you could help me. I have a Samsung S6 and it has just started playing up in that the keyboard will not appear on the screen. It has been working fine today and I have not changed any settings but for some reason now I cannot log into it. It has a password to access the phone, but the keyboard will not appear on the screen to input the password hence I cannot access the phone.
The touch screen itself appears fine and can use it to reboot the phone, turn it off etc etc. I just cannot access it to do anything else as cannot get past the first screen.
There was a message on the screen earlier saying “Google search not responding” but I don’t use this so not sure what that was all about.
Can you please help. — Steve
Solution: Hi Steve. If your S6 has stopped working normally, consider wiping the cache partition and/or restoring its factory settings (steps provided above).
If you haven’t tried deleting the cache partition before, here are the steps:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Why is it when I’m in my picture gallery, I try to move a picture to another area – say, house remodel picture and the picture is still located in same area, in this instance under time pics? A copy is also under the file name I created for it…in this case, house remodel.
So the same pic is in 2 locations but if I delete the pic from 1 file – it deletes from all files, not to be found.
I have noticed the pictures that were downloaded from my last phone (Note 3). I can move those pics but not both the pics I download or take screen shots with the new phone (S6). I never had this problem with my
Note 3. When I moved something – it was moved!
There is No need for a Master Copy & a File Copy…
It always acts as if I just copied to another folder…
Any ideas to correct this problem ?
So far, I don’t like the Galaxy S6.
I prefer my Note, but Sprint was sold out. — Steven
Solution: Hi Steven. The first thing that you must do is to clear the cache of the Gallery app. Here’s how:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Look for the Gallery app and tap it.
- From there, you will see the Clear Cache button.
Make sure not to tap on Clear Data button as this will restore the default settings of the app and will erase everything from it. If wiping the app’s cache won’t work, try a factory reset.
So here is the deal. I own a Samsung S6. I’m in Africa (Rwanda to be exact) and I had an update from Google Play services. Everything was fine until I decided to apply that update. The phone went into recovery mode then showed that the installation of the update wasn’t done…says it found unexpected files. I rebooted the phone but the system UI wasn’t working anymore. I tried to wipe cache partition several times but didn’t work either.. Every time I reboot the phone it shows an error the boots it but the apps don’t work. Screen stays black.. I wiped the phone (that was so annoying)..
Can you please help me with that issue?? I still receive the update message but I don’t want to go through all that again
PS: My phone is rooted. — Ismaël
Solution: Hi Ismael. Since the phone no longer boots up normally, you only have two options — re-flash a stock ROM or do a factory reset via recovery mode. Either of these options should bring you back to normal mode. If you installed a custom recovery that allows you to create a backup of your files before doing a factory reset, make sure to use it. Otherwise, you will lose all your personal data stored locally. There’s nothing that we can do to access your files before doing either a re-flashing of stock ROM or factory reset.
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