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Galaxy S6 Edge can’t be detected by computers, other issues

S6 OTG

One of the attractive features on an Android device over other platforms is its easy accessibility, especially when connected to a personal computer or Mac. The #GalaxyS6 is no exception. It’s almost like a plug and play device that you can connect to a computer. But sometimes, even this feature gets complicated. Below are 2 cases of a situation where an S6 fails to establish USB connection to a computer.

We also add 3 other issues (and their solutions) that you may find helpful

  1. Galaxy S6 not connecting to Windows PC
  2. Galaxy S6 Edge can’t be detected by computers
  3. “TURNED OFF BY ADMINISTRATOR, ENCRYPTION POLICY OR CREDENTIAL STORAGE” error on Galaxy S6
  4. Galaxy S6 fingerprint lock not working
  5. Galaxy S6 USB charging port issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 not connecting to Windows PC

Hi. I’m having trouble connecting my Samsung Galaxy S6 (Verizon version) to my PC. I can’t seem to connect it so as to use it as mass storage. I can’t access its available storage. I can’t transfer music, photos, etc. from my laptop to my phone. Is there a specific reason why I can’t connect Samsung phones to a PC?

My girlfriend had an S4 and we couldn’t connect it to our PC. She just got another S4 and it can’t connect to our laptop either. I recently got an S6 and it can’t connect. I downloaded yesterday a “Samsung driver” (not sure about the details of it but I tried downloading it and installing it twice). PC shows notification on the tool bar that its “connected successfully and ready to use” or something to that extent, but when I open the Windows folder it doesn’t appear as connected to the PC. So it connects but doesn’t really connect, lol, do you get me?

Please help. Big thanks. — Jair

Solution: Hi Jair. Please follow our suggestions in this post to fix the problem. If the issue persists, make sure that your Windows PC is fully updated and has a good working USB port. Also, try using Samsung Kies or Smart Switch if nothing works.

Finally, make sure that USB debugging option is enabled on the device. To do that, simply go to Settings>Developer options>USB debugging.

If developer options is not yet enabled on your device (it is disabled by default), you can turn it on by going to Settings>Device Information>Build number. Once you are in the build number section, tap it about seven times until you get the “developer mode enabled” message at the bottom of the screen.

Problem #2: Galaxy S6 Edge can’t be detected by computers

Hi. By now this problem should be very common for you guys to get ask about it but, i can’t find any other solutions on the net.

I have an S6 edge that can’t be recognized by the PC or Mac.  I tried everything — all drivers, Smart Switch, Kies, different pc’s and mac, different cables,  debugging mode on and off , but nothing worked. I even changed the entire USB-dock of the phone thinking it was faulty by a new one but it’s the same thing (not recognized) and by the way the phone can’t “rapid-charge” both on the old and new usb-dock’s.

I tried the same aukey fast charging adapter on another S6 and it worked. my last hope now is the battery. I know it may sound a little bit ridiculous but the battery has been exposed too much to the sun so it bumped up and pushed the back cover of my s6 edge so i thought maybe somehow it’s because of this incident  that the phone is not recognized by the pc , and that it couldn’t get the “rapid-charging”. (Note: that i have never connected the phone to a pc or had a rapid-charging adapter before the battery incident,  so i couldn’t know if the phone worked on the pc or could rapid-charge before or not “when the battery was ok”).

am going to replace it (the battery) in 3 days from the sending date of this email and see what happens but please if you have a solution just let me now as soon as possible

Thank you very much ! — Maher

Solution: Hi Maher. You have already tried the only solutions that we suggest for this issue so there’s only a simple logical cause for the problem — hardware failure. The fact that the battery is damaged at this time should be one good reason for you to consider getting the phone repaired or replaced. We can’t think of other explanation why your S6 won’t connect to a computer unless there’s a hardware issue behind it.

Rapid-charging or fast charging issue can sometimes be caused by poorly implemented power management system by the OS so you can try factory reset to bring all settings back to default.

Problem #3: “TURNED OFF BY ADMINISTRATOR, ENCRYPTION POLICY OR CREDENTIAL STORAGE” error on Galaxy S6

I have my phone locked and unlocks with a typed in password, I want to shut this off and either have “none” unlock password or have it just been a “swipe” unlock.

But I’m unable to choose either choices, it says under “Swipe” and under “None”,  “TURNED OFF BY ADMINISTRATOR, ENCRYPTION POLICY OR CREDENTIAL STOREAGE”.

I’ve tried turning off the 3 apps that were on under administrator settings and turned on the 2 that were off. I did this one by one and also tried doing this all at once and I was still unable to choose Swipe or None.

I don’t have very much tech experience so please for give my inexperience.

Thanks for your help in advance. — Chris

Solution: Hi Chris. Go to Settings > More > Security > Clear Credentials and make sure to delete all credentials. This should give you the option to create a new type of screen lock.

Problem #4: Galaxy S6 fingerprint lock not working

All of a sudden I am having trouble unlocking the screen. When my screen is black, I try to turn it on and the screen lights, stays for about a second then goes black again. This happens about 3 times before everything actually works. Recently my phone will not bring up the “finger print” unlock. I have it set for finger print and have a finger print saved. But when I try to open my phone, I don’t have an option for finger print. It’s a swipe to unlock. So anyone can unlock it, there is no security at all. I have tried restarting, soft reset, changing the security to another method and resetting it to finger print. I really want to keep my phone locked with the highest security. Please help. — Mandee

Solution: Hi Mandee. Please clear the cache partition by following these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Deleting the phone’s system cache forces it create a new one. If this procedure won’t fix the problem, do a master reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Galaxy S6 USB charging port issues

Charge port seems to be experiencing false detections. Turned on it goes through “Charging, Docked, Not charging, incompatible charger”.

It started this morning when i booted it up after dying in the night and Oculus app started on its own. From there on i figured it was just a bug and i had remembered seeing the file for it in my documents so i preceded to delete it. Then it got worse after trying this multiple times and started doing as stated above.

It even burnt out a wall adapter (thankfully i had another) to where i cannot even use to charge other devices. I then started to go through google and found some people with similar issues saying it was the fast charge feature or the charge port being dirty. So i cleaned that up and tried it again with no avail. In fact it started to occur more often to where i could barely perform any tasks uninterrupted.

I then shut her off and left unplugged or about 30 minutes and after coming back fearing it would happen again i turned it on and all seems ok for now. Also did a full factory reset to get rid of the Oculus issue. So all seems well for the moment but i would like your input as to why this may have happened.

As with all new tech it comes with bugs so perfection should not be expected outright, I mean i love my S6 and all Samsung in general. I figured if anything i could give a somewhat in depth description as to what happened so it may help you and others decipher this problem in the future.

Thank you and as stated if you know of any fixes i may have overlooked for future happenings of this occurrence your input is very much wanted. — Joseph

Solution: Power management in a Galaxy S6 is governed by the operating system. Sometimes, power-related issues may be due to faulty software or an operating system bug. At other times, power problems can also be due to bad hardware like a defective USB port or other components in the logic board. Just like other handheld electronics, a Galaxy S6 has a very weak self-diagnostic feature so all it does when faced with unforeseen problems is to show an error message that barely identifies the real cause. We know for instance that a defective USB port on one Galaxy S6 can show different set of symptoms when compared to another S6 with the same exact problem. As it is, it is really tricky to know for certain what the true problem is from a technician’s standpoint if he or she doesn’t know the full history of the device, or if no troubleshooting has been done. Right now, there’s just no way for us to know what exactly is wrong with your device unless we can physically check it ourselves.

As a general rule of thumb though is to perform all the basic software troubleshooting first like wiping the cache, booting in safe mode, or performing a master reset. If nothing changes or if the issue remains after doing software troubleshooting, that’s the time to start considering a possible hardware trouble.

We’ve written a short explanation about similar issue in our previous post. Try checking it out to see if helps.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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