Below are some of the reported #GalaxyS6 camera issues from our community for the last few weeks. If you are looking for answers to your own camera problems, we hope that this post will help you.
- Camera failed error on Galaxy S6
- Galaxy S6 photos get corrupted when saved to the SD card
- Galaxy S6 camera settings issue
- Galaxy S6 front camera not working
- Galaxy S6 photos and videos go missing when taken with a screen locked
- Galaxy S6 not working with a selfie stick
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
The camera on my Samsung Galaxy S6 phone is not working. The error is ‘Camera failed’. All other apps like Viber, WhatsApp also give the same whether i try to use the camera through these apps. I have followed the steps on your website and the camera is still not working.
After following the resolution steps, the phone now writes the error ‘Unfortunately, Gallery has stopped.’ and the camera still does not work. I also observed that some of my pictures in the gallery are not showing properly, it is just shows some black icon.
Please assist. — Remilekun
Solution: Hi Remilekun. If you’ve tried the basic software solutions like wiping the cache partition or doing a factory reset, make sure that you also delete the Gallery app’s cache and data. Wiping an app’s data is like reinstalling it so don’t do it unless you have created a backup of your files first. For reference, here are the steps to wipe an app’s cache and data:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Look for the Gallery app and tap it.
- From there, you will see the Clear Cache and Clear Data buttons.
Sometimes, removing or reformatting the SD card also helps. Try to do that and see if it will work.
Since the last 2 weeks, my phone is losing pictures. We noticed it when my husband was going to show me some pictures he had taken within the hour, but when we looked in “gallery”, they only showed up as a black page with the “broken icon”. I took a couple more, and they showed up in gallery, but later looked at them and they had the same bad icon. I noticed pictures we had taken the past couple of weeks were completely gone.
I had issues with low memory on our device, so I have been moving apps and pictures to the SD card for storage. (Have a 64GB San Disk Ultra, still plenty of room available). I also uninstalled some apps we do not need. Somehow my Google Photo app was gone, so I reinstalled it. I then took some more pictures & they were showing up in gallery & google photos. Just a little while ago I was looking at some recent photos, and they just disappeared from gallery & google photos!! I thought google photos had them backed up, but I can’t even pull them up with my laptop under google photos. It’s like my phone deleted them from the cloud. All my old pictures from months and a year ago are fine, it’s just the ones I am taking now.
After I took a couple of pictures today, and while they still showed up in gallery, I tried to post on Facebook, but the picture showed up on Facebook blank. I then tried to email it to myself, but it said the attachment failed. I tried to edit it in photos, but it wouldn’t let me. It was like the recent pictures were corrupt to begin with.
I put my sd card in my laptop, and only old photos show up. All the recent ones are completely gone. Is my SD card bad, or something in the phone or software? If the card is bad, how could the photos be deleted from google photos?? I took a couple of pictures with the SD card removed, and so far they are still there. I don’t want to spend $50 on a GOOD quality SD card if that is not the problem.
Thank you for any help you can give. — Laurie
Solution: Hi Laurie. If the phone takes and saves photos to the internal memory fine, the problem could only be caused by the SD card. It’s also possible that there’s an operating system bug that gets triggered whenever your device tries to save something on the SD card. Make sure that you reformat the SD card before inserting it to your phone again. If that won’t work, do a factory reset. Here’s how:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
I just read your article about how to fix a Samsung Galaxy S6 blurry camera focus problems and other camera related issues and my issue is the camera settings. I was glad to read that you addressed my problem which is that the camera settings quickly flashes when I try to access it. I did the recommended suggestions but I am still having the same problem. I was able to get it to stay for a little while but subsequent attempts have failed. I would appreciate any help you may have. — Alex
Solution: Hi Alex. If you followed all the suggestions in this post before without any apparent positive result, the issue is clearly beyond your control right now. The camera hardware itself may be the problem. Our blog does not provide hardware troubleshooting and diagnostics. We suggest that you call Samsung and avail of an in-warranty repair or replacement.
Thanks for your note about camera failure on the Galaxy S6. Shortly after I dropped my phone and repaired my rear camera lens – was easy and seemed harmless – I was talking pictures effectively but when a tapped on the “selfie” icon on the camera screen – I received the camera failure message and could no longer operate my camera.
I followed your instructions for camera failure and my camera became operable again. I started operating the rear camera like always but when I attempted a selfie, I once again received the camera failure.
So your firmware reset worked for the rear but until I find a solution for the front camera – I have to refrain from selfies? — any additional ideas? Thanks! — Michael
Solution: Hi Michael. The hard part of trying to address a Galaxy S6 camera issue is that we are to determine first whether the cause of the problem is hardware or software in nature. The general rule of thumb when it comes to Android troubleshooting is when software solutions won’t do anything, the issue is most likely a hardware. If you’ve tried all the software troubleshooting in this post, the selfie camera issue you have is most probably due to camera repair you did previously, or to the camera module in general. Unfortunately, we cannot be more specific than this. There’s no way for us to know which exact component is not working properly right now.
I have a Samsung S6, not even 1 year old. For the past 2 weeks it seems any pictures or videos taken while the phone is locked (using the shortcut on the locked screen) cannot be seen afterwards. I have to actually unlock the phone to take a picture in order to be able to view it in my Gallery afterwards. Otherwise, I just see a “Broken file” kind of image, instead of the picture. I’ve tried accessing them from a computer, with the phone plugged in, and it doesn’t work either.
Any ideas why this is happening, and if I can retrieve the pictures?
Thanks in advance! — Cyrielle
Solution: Hi Cyrielle. The first thing that you can try is to wipe the phone’s system cache to ensure that all apps uses an updated cache. Sometimes, a corrupt cache partition can lead to all sorts of app issues. Here’s how to delete the existing system cache:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Deleting the cache and data of both camera and Gallery apps won’t hurt either. Please refer to our suggestion for Remilekun on how it’s done.
You can also try to reformat or replace the SD card to see if the issue stems from there.
Finally, don’t forget to perform a factory reset.
I have a SPRINT Samsung Galaxy S6. I can’t get a selfie stick to work with it. Can you help?
I have gone through all the procedures I found on-line to enable changing a volume key to a camera key, but I can never find any such an option/icon/etc. I select the Camera icon, then the Settings icon (a round gear) but the displayed options do not have anything inside them that allows me to change a volume key to a camera key.
I even downloaded a copy of Camera360 because one posting said it would include such options that apparently the SPRINT people left out of my S6 camera.
Appreciate any help you can give me. — Barry
Solution: Hi Barry. A Selfie stick is merely a mechanical extension of your arm with a button that tells the smartphone to start snapping a photo. They are designed to work with almost all the popular smartphones in the market today, although a few may not be compatible with a particular model. For most Android phones, you have to tweak some settings so that the Volume button will function as the camera shutter button. Here’s how:
- Open the Camera app.
- Tap the Gear icon (Settings).
- Tap Volume keys function field.
- Configure the Volume button by selecting Take pictures.
- Your phone’s Volume key should now be used as the camera shutter.
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