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Galaxy Note 5 WhatsApp messages not coming through, plus other app problems

Note 5

Apps are the lifeblood of today’s smartphones and it’s almost impossible to imagine owning a powerful #GalaxyNote5 without them. Although the Note 5 is undoubtedly an amazing device hardware-wise, it also suffers from perennial app problems. If you’ve been using Android phones for a few years now, you may have encountered app problems sporadically. That’s because there are simply hundreds of thousands of possible points of failure when it comes to software issues on Android platform. You don’t have to worry though. Many app issues can be fixed by basic software troubleshooting. We collected some of the reported app issues on the Note 5 below and, of course, ways to fix them. Enjoy this read!

  1. Galaxy Note 5 email app vs iOS email app
  2. Cannot merge calls in Galaxy Note 5
  3. Galaxy Note 5 apps crash when opened
  4. Galaxy Note 5 WhatsApp messages not coming through
  5. Galaxy Note 5 back buttons stop working properly after an update
  6. Galaxy Note 5 won’t factory reset

 

Problem #1: Galaxy Note 5 email app vs iOS email app

Hi. Question regarding Samsung email app. In the inbox when I tap on an email it brings up a king of preview which I then need to tap on to open the message fully. I’ve just switch from an iPhone – in iOS you just tap on the email message once and it fully opens. I can’t find any setting to do switch of this message preview – is it possible or do you always have to tap twice to fully open an email message? (Really annoying!). — Toby

Solution: Hi Toby. We can see that you haven’t fully transitioned to being a full-time Android user. Android and iOS operating systems differ in a lot of ways including email interactions. Most of the differences are based on design concepts so it’s understandable that there may little in terms of similarity between these operating systems. Android OS is Linux-based, which makes it behave like your using a PC in some respects. As far as native email app on the Note 5 is concerned, there’s no setting that you change to allow you open an email message via single tap. We are not aware of any third party app that copies the feel of iOS email environment either so you may be out of luck.

Problem #2: Cannot merge calls in Galaxy Note 5

My note 3 could accept calls and I could manage them, like dropping a call  while on a 3 way or while I’m on the phone I could simply merge an incoming call. But this damn Note 5 can’t do this. I hate  this phone with a specialized passion. Don’t get me started on the differences on the default music player on the note 3 and this damn note 5 piece of crap. I’m really past disappointed with this phone. I really want my note 3 back. I fell for the oke doke thinking that the note 5 was gonna be all that when it came out. The worst smart phone I’ve ever had. HANDS DOWN! — Velvet

Solution: Hi Velvet. We have no problem placing conference calls in our lab Note 5 so the issue may be firmware-related, or may even be a limitation placed by your wireless carrier. Although we know that merging incoming calls is done similarly across all Note 5 variants, there may be a special way to do it when it comes to your carrier. Make sure to call your carrier and ask them how to this feature correctly.

Problem #3: Galaxy Note 5 apps crash when opened

For the past few months Snapchat has been giving me trouble with loading and crashing a lot, even if it’s the only app running. At first I thought it was just the app because everything else seemed fine. More recently all of my apps have trouble booting up or even loading back up even after it’s been running. Even when I try to text the phone struggles to load and crashes almost everytime I try to re-open it. It’s the default texting app that comes with the phone, not third party. My memory seemed to be almost full so I deleted some pictures and videos on my phone to free up some space and it made no difference. I’ve had the phone for two years and never had issues like this. Overall the phone has been very sluggish which is highly unusual since it’s had no performance issues in the past. Thank you for taking the time to read this, I appreciate all the help I can get. — Preston

Solution: Hi Preston. Slow performance or lag issues usually happen if your phone has been up for some time. These are the potential solutions that you can try:

Restart the device. Computers like your smartphone can show sluggish performance if RAM is running out or if it’s been running straight for months. Make sure that you do soft reset by simply booting it down for 30-60 seconds. This will clear any possible errors clogging the memory.

Wipe the cache partition. Another good thing to do when faced with app problems is by deleting the phone’s system cache. Cache can sometimes becomes outdated or corrupted resulting to app behavior issues. If you haven’t done this before, just follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: Galaxy Note 5 WhatsApp messages not coming through

Hi. I have a Note 5 and i am having an issue with my WhatsApp messages coming through. Whenever someone sends me a message the notification doesn’t get displayed until and unless i open the app. I have sent a test message to my friend and he gets the message pop up immediately. I have also checked my app manager and found that the app is running and the description says notification service well its not notifying me. I have also tried uninstalling and reinstalling the app but no luck. Can you help! — Somrik

Solution: Hi Samrik. Android Lollipop notification settings have changed a lot compared to KitKat so make sure that you check them first. To do that, head over to Settings>Sound & notification. Once you are in the right menu, make sure to configure what apps are given priority. Lollipop has introduced that concept of “priority notifications” which forces the phone to give auditory or vibrate alerts even when the rest of your apps  have notifications muted. Try to set WhatsApp under Interruptions section to see the difference.

Problem #5: Galaxy Note 5 back buttons stop working properly after an update

I recently purchased a Samsung Galaxy Note 5 with Verizon through Best Buy. When I try to use the drop down menus and the back arrow on different apps, it wouldn’t work. This happened before and after a Samsung update. I’d have to use the back key on my phone. I first noticed it on Facebook but now it’s happening on other apps as well. It will work correctly for a while, then it does as I described above. When I  restart my phone that would help for awhile but then it starts acting up again.

A friend of mines son got his phone like mine through Best Buy with Verizon and his did the same thing but got continually worse. He was told there is a “”glitch”” in the software between Samsung phones and Verizon. Have you heard of this? I went to the Verizon support and there was a person with the note 5 having the same issues as I am and he said when he un-installed Facebook messenger and it fixed the problem. I use messenger alot and would really hate to un-install it.

I love my Note5, it’s so much easier to see but I don’t want to pay for a phone if they are having issues with it.

Looking forward to hearing from you,  Thank you, Susan Larson

I also just noticed someone here with same problem I’m having. — Susan

Solution: Hi Susan. Since the issues started appearing after an operating system update, start your troubleshooting by wiping the cache partition (steps provided above). If deleting the system cache won’t help, proceed to factory reset. For reference, here are the steps to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Factory reset will delete your personal data like photos, videos, contacts, etc. so make sure to create a backup before proceeding.

Problem #6: Galaxy Note 5 won’t factory reset

Well first off my phone will not factory reset. Every time I try is says that there is no version and that I have unauthorized software message from Verizon will come up.  Also I have uprooted it to try to do the Odin thing but it won’t download.  And now my accounts won’t sync and Google Play Store app will not come on and just says no connection. But my Internet is fine. So I can’t download any apps and they can’t update either. Also I am through page plus wireless but my phone is set up through Verizon like the apps on it. — Ashley

Solution: Hi Ashley. We can’t see any reason why the phone won’t allow a factory reset and won’t connect to Google Play Store unless the official software has been modified in some way. This can happen as a result of installing a custom operating system or malware. If you are unable to do a master reset like what we provide for Susan above, or access download mode (Odin mode), the best thing that you can do then is to have the phone replaced.

 

 


 

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